Allison Fahland
A name and company you can trust for plumbing, heating and air. Living in Orange Park Florida, you know Florida weather can be bipolar during the winter. One day you’re running heat and the next you’re running your AC. I kicked on my AC on Saturday only to discover it wasn’t blowing cold air. I immediately jumped online and scheduled for a technician to come out. Always available and not outrageous for a weekend service check. Ryan was my technician for a scheduled appointment Sunday to determine issue and showed up at schedule window. Knowing the unit is 24 years old much of the parts and items have become obsolete and you can’t bandaid things any longer. Now to have estimate for getting things back in running order without issues. I called upon them for replacing AC on my deceased sisters home where my nieces reside. I’ve had them replace my water heater when that went out. Now I trust in them for my own AC/heating needs.
Response from owner
December 16, 2024
Other reviews
Brett Liotta
Andrew was excellent. Thanks team Fenwick! updated 4/26/2024: Michael B from A/C was also very good. Friendly, courteous, and thorough with his inspection and explanations. updated 12/10/2024: Rafael S from plumbing did a great job replacing the Rinnai water heater. He was friendly, helpful, and easy to work with. Thanks Rafa!
J J
I just had someone come out to do a so called tune-up maintenance service on my system recently. I just took a look at my air filter and noticed how filthy it was. How is it that I just had a so called tune up service but my filter looks like it’s been ran thru the dirt. I purchased the buy one get one free but after noticing this you can keep that next inspection. I don’t want fenwick anywhere near my system ever again. You guys are officially FiRED forever! Sincerely, Disappointed Customer!!!
Vladimir Paje
This happened a year ago, but the feelings are still the same. We have since moved on to another local HVAC company. So, Fenwick, are you going to fix Waychoff's mess? On Oct 7, 2024, we had an appointment with Waychoff's to take a look at my HVAC system because the home was getting very humid, although the system was cooling the home. Jerald assessed that the blower motor was constantly on and needed to be replace. Fortunately the part was under warranty for the 3.5 year old Carrier unit that was installed by the original company Air McCall on Jan 2021. Unfortunately, the labor cost was $840, which was a rip off. When asked why the labor cost was so high, Jerald just played dumb and basically said "that's what the people in Pennsylvania just tell us". But after all, he's just a pawn in the whole corporate scam. My wife called the company and was asking for a breakdown on why the labor cost for 30-45 mins of labor was so high. A lot of vague answers with no clarity. And supposedly a service manager was suppose to call back, but we know that's not going to happen. Jerald also then started talking about how the blower motor under warranty was a $2800 part, which is also bogus. Like really? You can do better than that, Jerald. Needless to say, we hate that our original installer Air McCall was bought by some corporate machine and is now charging outrageous prices. Had it not been that we had family evacuating to our home that day because of Hurricane Milton, we would have spent the extra day or two looking for a much more competitive price. So, we're moving on from Waychoff's. Good riddance.
Jay Lesowitz
Always a good experience from Fenwick Home Services and today Jomar Melendez went way above and beyond. Very meticulous and he takes pride in his work. Thank you Jomar (and Fenwick)