St. Augustine, FL
What customers say about Fenwick Home Services
Fenwick Home Services in St. Augustine, FL has accumulated 999 customer reviews spanning from December 2016 through March 2026, reflecting a stable performance trend over that period. Overall sentiment is strongly positive at 94.1%, with only 5.2% of reviews negative and 0.7% neutral, yielding an overall sentiment score of 0.84.
Professionalism and conduct received 798 mentions at 95.9% positive, making it the most frequently discussed aspect, closely followed by technical knowledge and expertise at 96.7% positive across 689 mentions. Courtesy and friendliness stands out as the highest-rated aspect at 99.3% positive from 446 mentions, and punctuality is nearly as strong at 98.8% positive from 321 mentions. Communication and updates earned 92.6% positive from 461 mentions, while problem resolution and effectiveness came in at 90.3% positive across 453 mentions. Scheduling and booking ease reached 92.1% positive from 126 mentions. Cleanliness and tidiness was noted in 138 mentions at 96.4% positive.
The one aspect that draws notable criticism is pricing and value, which sits at 78.6% positive from 234 mentions — the lowest-rated aspect in the dataset. The dedicated topic of pricing concerns (57 reviews) registered only 61.4% positive sentiment, below the 70% threshold, indicating a recurring pattern of dissatisfaction around cost. A separate topic of fair and transparent pricing (53 reviews) scored 94.3% positive, suggesting that when pricing is perceived as transparent, customers respond favorably, but that concerns about overall cost levels persist for a meaningful minority.
“Andrew m was my tech. He installed my new sink fixture quick and good. He was also on time at 12pm on a saterday. Andrew also could have upcharged me but figured out how to do job without all the extra stuff. Thx buddy!!”
On the service side, plumbing is the most-reviewed category at 116 mentions and 96.6% positive, with plumbing repair close behind at 65 mentions and 95.4% positive. Water heater replacement earned a perfect 100% positive rate across 40 mentions. AC repair, noted in 45 mentions, scored 88.9% positive, and HVAC service and repair as a broader topic (177 reviews) came in at 91.5% positive, the lowest topic-level score outside of pricing. Emergency and same-day availability was mentioned positively in 97.1% of 68 relevant reviews.
Among technicians, Michael leads in mentions with 51 at a 5.0 average rating, followed by Rafael with 41 mentions at 4.9, Justin with 33 mentions at 5.0, Frank with 27 mentions at 5.0, and Patrick with 25 mentions at 5.0. Customer loyalty and repeat business as a topic appears in 52 reviews with 100% positive sentiment, reinforcing the high retention signals present in this review set.
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