What customers say about Fenwick Home Services

Fenwick Home Services in St. Augustine, FL accumulated 198 reviews between April 17 and September 1, 2026, with an overall sentiment score of 0.82. Across those reviews, 93.9% were positive, 0.5% neutral, and 5.6% negative, reflecting a broadly favorable and improving trend over the period.

Professionalism and conduct was the most frequently mentioned aspect, cited in 124 reviews and rated positively 93.5% of the time. Technical knowledge and expertise drew 103 mentions at 95.1% positive. Courtesy and friendliness appeared in 57 reviews at 93.0% positive, while communication and updates earned 88.7% positive sentiment across 62 mentions. Problem resolution and effectiveness, noted in 56 reviews, came in at 83.9% positive, indicating a generally strong but not universal success rate in fixing issues on first or subsequent visits. Punctuality and on-time service was the highest-rated aspect at 97.6% positive across 42 mentions. Cleanliness and tidiness was perfect at 100% positive across 25 mentions.

Two aspects warrant attention. Pricing and value, mentioned in 33 reviews, registered only 72.7% positive sentiment, suggesting a recurring minority view that costs feel high relative to expectations. Scheduling and booking ease, though mentioned in just 6 reviews, came in at 66.7% positive — below the 70% threshold — indicating occasional friction in the booking process, though the small sample limits conclusions.

On the service side, plumbing (22 mentions, 100% positive), water heater installation (8 mentions, 100%), and water heater replacement (6 mentions, 100%) all received uniformly strong reviews. General home services drew 13 mentions at 92.3% positive. HVAC repair, however, showed a notably weaker profile at 60% positive across 5 mentions, and HVAC services as a topic registered 77.8% positive across 18 reviews — the lowest topic score among higher-volume categories. A distinct topic labeled 'Service Complaints and Failures' appeared in 5 reviews with 0% positive sentiment, pointing to a small but consistent cluster of unresolved or unsatisfactory experiences.

Five technicians were named most frequently. Cody led with 12 mentions and a 5.0 average rating, followed by Sean (9 mentions, 5.0), Fadi (8 mentions, 5.0), Michael (7 mentions, 5.0), and Dale (6 mentions, 5.0). All five carried perfect average ratings across their respective mention counts.

Overall, Fenwick Home Services demonstrates strong customer satisfaction in its core plumbing and water heater work, with individual technicians earning consistent praise, while HVAC services and pricing perceptions represent the clearest areas of mixed or negative feedback.