What customers say about Fenwick Home Services

Fenwick Home Services in St. Augustine, FL has accumulated 298 customer reviews spanning April 17, 2026 through October 1, 2026, with an overall positive sentiment rate of 95.6% and an improving trend over the review period. Across the 13 identified topic areas, reviewers most consistently praised technician quality and expertise, which drew 171 reviews at a 99.4% positive rate — the highest-volume topic in the dataset. Plumbing services generated 53 reviews at 98.1% positive, water heater services earned a perfect 100% across 29 reviews, and HVAC services received 37 reviews at 94.6% positive. Responsiveness and timeliness, communication and transparency, customer loyalty and repeat business, cleanliness and property respect, and electrical services each achieved 100% positive rates, though each on smaller sample sizes.

Looking at service-level aspects, Professionalism and Conduct was the most frequently cited, appearing in 196 reviews at 95.4% positive. Technical Knowledge and Expertise followed at 96% positive across 151 mentions. Communication and Updates drew 90 mentions at 92.2% positive, while Courtesy and Friendliness reached 95.3% across 86 mentions. Punctuality and On-Time Service registered the highest positivity among mid-volume aspects at 98.2% from 57 mentions. Two aspects warrant closer attention: Pricing and Value reached only 75.6% positive across 45 mentions, and Scheduling and Booking Ease came in at 75% positive from 8 mentions — both below the 70% caution threshold but approaching it closely, with a dedicated Pricing Concerns topic confirming some dissatisfaction at 80% positive from 10 reviews. Problem Resolution and Effectiveness stood at 87.3% from 79 mentions, indicating occasional shortfalls in follow-through on complex jobs.

Among named technicians, Cody was mentioned in 14 reviews with a perfect average rating, followed by Devonte at 12 mentions, Fadi at 10 mentions, Sean at 9 mentions, and Keith at 8 mentions — all carrying 5-star averages. By service line, plumbing (25 mentions, 100% positive) and water heater installation and replacement (8 and 7 mentions respectively, both 100% positive) are standout performers. General home services drew the highest mention count at 26 and held 96.2% positive, and AC repair reached 90% across 10 mentions.

Overall, Fenwick Home Services presents a strong performance profile anchored by highly rated technicians and skilled trade work, with pricing transparency and scheduling ease representing the primary areas of mixed customer feedback.