All reviews

Julia Fogg

We had Waychoff out last year to replace our AC so when we need someone to help with our plumbing we knew we were going to use Fenwick. The tech, Matt, that came out was amazing and went above and beyond when he had to cut out our old garbage disposal to replace it. He was able to replace the disposal and all the lines under our kitchen sink in just 2 hours. We will definitely be calling them again for any of our home service needs.

Ray Maillo

Danny Morrison is probably the best electrician I’ve seen operate in a while. He knew his stuff and was the upmost professional. Great, clean work and outstanding customer service. If you need electrical work ask for him, you won’t be disappointed!!

Kenneth Gentile

No written review

Murray Westley

Fenwick plumbing (Matthew) fixed my toilet in minimum time. The technician showed up on time, was very professional and customer focused. Highly recommend Fenwick Plumbing for all of your plumbing needs.

Joe Nuetzi

Fenwick repaired an outside faucet that was damaged by lawn company and had caused major flooding in our home. They were prompt and repaired quickly. Due to slow flowing water they had to return and found a valve was not completely turned back on. No additional charges. The employees were friendly and polite both times. We will continue to use them for plumbing electrical and air conditioning.

Sammie Stirks

Frank and Gabriel were very pleasant and efficient. I bought my own water heater and they did the . They Arrive timely and completed the work efficiently and answered all questions. Overall greatest experience and highly recommend.!

Deborah Gilliard

Communication and service were all great and made the appointment stress free. Danny was personable, polite while remaining professional and very knowledgeable. He went above and beyond to explain even the small details making sure I understood everything to make informed decisions.

Laura Muehrcke

Steven was great, took care of everything we needed done in a timely and professional manner!

Sean Walsh

No written review

Jacqueline Kern

No written review

Jerry Walter

Fadi Atlyari The technician who did the job was fast and efficient. Very professional, he did an amazing job and I would highly recommend Fenwick Waychoff's to anyone who needs plumbing work done very great job! Thank you! JRWalter.

Fonya Slord

I had Danny Boy come to My home and complete an electrical inspection. And oh my word I was blown away what a lovely person, he was sweet and kind and cared about my electrical system. He showed me some resolutions and educated me on whole home surge protectors. I will highly recommend this company and this employee to everyone I know!

Amy Sutemeier

I think most people whose AC goes out on a Friday afternoon would prepare to spend the weekend sweating and miserable. Not the case with Fenwick Waychoff! I got a same-day appointment and Kevin worked on that HVAC system till 10:30pm! I won’t have to resort to sleeping on the kitchen tile floor to stay cool! He fixed it! I’m so incredible thankful! This is above and beyond the call of duty! No comparison- ⭐️⭐️⭐️⭐️⭐️⭐️⭐️<br><br>I need to add another review because Fenwick Waychoff also fixed our electrical issues this morning. I now have air conditioning and a working circuit breaker in the garage! Danny Morrison came to the rescue first thing on a Saturday morning. He was outstanding! He saved me hundreds of dollars getting the power issue repaired so I don’t have to throw out all of the food in the garage fridge and freezer. Professional, polite, and a genius with electrical issues. Thank you so much! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Staci Cleveland

The best service, honest, reliable & not trying to just take your money. I will only use their services moving forward. Danny was incredible to communicate with & explained the issues in a way I could understand (I do not speak electrical) - cannot recommend more! Thank you. 🙏🏻

Joe Dominiak

Dale was excellent. He was very professional, helpful, knowledgeable and communicated well. It was because of Dale that they won the job. He did a great job with the install and left our house clean and tidy! Highly recommend Fenwick and Dale!!

Monique Chappill

Sean was amazing! My HVAC went out and stopped working unexpectedly last night. He located the root cause and immediately got to work. We are so grateful that Sean was able to get us up and running! Thanks for your expertise Sean!

Janice Ozer

Edgardo Torres he is smart, efficient and very nice. A good communicator. My house was struck by lighting. I had no power. He figured out the problem. I needed a whole new main big breaker in the box on street where JEA equipment is. He wasted no time. He had to go to home office pickup the breaker. In no time he had my power working!!!!

JUDY CROSS

We called to have the temperature of the hot water reduced. The technician arrived on time and called before he came. He showed my husband how he made the changes which was great. Now we know how to change it on our own if necessary. Fortunately the tank was under warranty so there was no charge. Great service.

Cathy Talbot

Brandon did an excellent job taking care of our AC system and went above and beyond to make sure things were taken care of the same day ! Brandon was very kind and knowledgeable and I highly recommend him as a technician in your home.

Susan Richter

Fadi, Jacob, Elijah and Justin did a great job replacing my pipe. When Fadi put his camera down the line to see what the problem was he let me see it on the screen. It was very obvious my approximately 64 year old pipe needed to go. They were all very respectful of our property and cleaned up afterwards.

Mary Heicher

The guys have worked really hard to get my plumbing functioning correctly. They were fast careful and cleaned up everything. I would highly recommend them. Dale was my last tech. He was amazing. His helper was quick on the ball too.

David Butler

In Callahan Florida, Youn Lopez completed my Daikin AC and HVAC's first annual maintenance checkup. Very professional service. Youn answered or explained all of my questions about the maintenance services being performed. I now know that Waychoff and Fenwick have merged, adding plumbing and electrical. I asked Yaun about their plumbing services's ability to install a flash water heater under my sink. He assured me that Fenwick could handle any plumbing and electrical work required.<br>D. Butler

John Beamer

The two technicians were very professional, efficient and hard working. They quickly accessed the issue at hand. They effectively communicated very reasonable expectations for the repair. I would recommend them to any friend or family members to help assist with similar issues. If I have additional issues I would welcome the opportunity to work with your team in the future.

Kelli Henry

We purchased a unit from Fenwick back in 2024 with promises of stellar service. The installation went extremely poorly. One of their technicians brought his phone into my attic and dropped it down the wall in my bathroom. I stepped out to go visit my husband's grandmother in hospice and came back to find a square hole cut out of my bathroom wall. Without my consent or even notifying me via phone, they decided to cut an entire piece out of the wall of my bathroom. They also without my consent ripped the frame off of my bathroom door to access some cords. They had my phone number at all times and could have reached out. I learned later that the supervisor was not on site for the entire installation and only checked in once or twice. I may have been able to forgive all of that and take it as a lesson learned because the unit that was installed worked very well. However, after that, all attempts to collect on promises that were made went ignored. We were promised two filters after installation and never received them. I reached out to the manager and he ignored my messages. I decided it was not worth the headache so I did not push it further. Yesterday, our unit started having errors causing it not to run properly. It is one of the hottest weeks so far this summer so you can imagine it was quite uncomfortable. Around 7:30 I reached out to Fenwick based on their promise and advertisement for 24/7 emergency service. I was told that they closed their dispatch and would not be able to help me. I was infuriated because I was sold on 24/7 emergency service and apparently that was a lie. I went to their website and see that they also advertise 24/7 emergency service with a picture of an AC unit with smoke coming out of it. Any person of average intelligence would take this to mean than if your air conditioner goes out they will come out and service you 24/7. I got a call back from a supervisor this morning who was very curt with me even though my frustrations are completely valid and informed me that the 24/7 emergency service only means that a customer service representative will answer your phone call. Mind you, these customer service reps have no information or expertise on any HVAC or plumbing products. They only answer the phone and basically take a message. Before making a decision on purchasing a unit from this company, please ask the questions I did not. There were several other offers that were more expensive but offered better service and I will definitely not be recommending anyone purchase a unit with Fenwick in the future. The one positive I can offer is their technicians, Christian and Dylan are respectful, knowledgeable and extremely easy to work with.<br><br>UPDATE: they lied in their response. They never made any attempt to contact me or reach out in any way.

Joe Chapla

Tim was very professional.....he got me a fair price on my new hot water tank......job was done very neat and clean. Couldn't ask for anything more!!

Nancy Silverman

Dale was fantastic. He explained all the work he was going to do and made sure I understood it all before he started. He was very nice and respectful. The work was top notch. I felt the price I paid was very reasonable. I highly recommend Fenwick.

Cheryl “Cher” Olds

Dale was amazing! 🙌 He was super nice and professional. He explained everything, and made sure we understood everything he was doing every step of the way. He worked quickly and efficiently and cleaned up when done. We had leaks due to old plumbing and fixtures, and he fixed it right up. No more leaks and the new fixtures look fantastic! Couldn't be happier. 😁

Mark Brown

Awesome service again! Kodie fixed the shower quick and at a reasonable price.

Savannah Lacy

Plumber came by and fixed our issue very quickly. Taught me some things too on how to read our water meter.

Angela Gillis

My service person Sean Haynes was excellent! He was very professional. He provided explanations of the service and answered all my questions! Very pleasant!

Megan Stokes

Fenwick did it again!! Rafael Serrano was professional, knowledgeable, and very helpful! He installed a new hot water heater in a few hours and even came out on a Sunday!<br>Thank you so much!

Camper Special

Andrew m was my tech. He installed my new sink fixture quick and good. He was also on time at 12pm on a saterday. Andrew also could have upcharged me but figured out how to do job without all the extra stuff. Thx buddy!!

jasmine313404

Sean H was outstanding ! I bought a 1960s house and are sorting through all the things from previous owners. I noticed our electrical bills spiking so called Casteel to evaluate along with some items on our inspection report. I have an older unit but Sean was able to implement some changes to make it more efficient until we were ready to install a newer unit sometime in the next few years. He was very precise, professional and even wore shoe covers to not track dirt In the house. I signed up for the annual membership to have my hvac, humidifier inspected twice a year to keep all items in tip top shape. Thanks Sean!

Ghetto Surfboards

Fadi crushed it! Knocked out three bathroom faucets and six valves without any issues and in great time. One major bonus that we didn’t foresee is that we now have incredible water pressure in the master bathroom.<br><br>Huge thanks to Fadi for making it happen!

Michael Hamm

I needed a new water heater so I called Fenwick before lunchtime and the technician arrived at my house shortly before 2:00p.m. and the installation was completed before 3:30p.m. Wow! Quick & Easy. The operator even offered me a coupon over the phone which I was able to use to reduce the cost of installation. They hauled off my old tank and cleaned their work area before they left. I'm very happy with their work.

Levicia Smith

Andrew was exceptional. He explained everything well and answered all of my questions.

Harriet Brown

James P is an excellent professional technician. It didn't taken him long to troubleshoot the issue. He nformed me of the problem and resolution then offered me two detailed options. I chose to replace and install a new water softener system.

steven gilbert

Mike and MikeJr were great in every aspect of their job. I wouldn’t hesitate to ask for them again if needed for another job. Outstanding!

Kevin Foster

Fenwick helped us when we were in a bind and can't thank them enough. Our plumber was Josh S and he went above and beyond. Really appreciated his demeanor, honesty, and patience. Would use Fenwick again!

Kristin H

Kodie was fantastic, knowledgeable, professional, and mindful of keeping everything clean. So grateful for all of his help and my issue was completely resolved (and quickly, as well!). Thank you, Kodie and Fenwick!

Em Jeffrey

Remove and install new bathroom vent box.<br>Technician came out and after asking if the vent had been attached to the vent box was told that indeed he had done so. Went in the attic to check and IT WAS NOT ATTACHED! Newly blown insulation was also completely disrupted! No care given! Mgr stated the boxes were different sizes meant for new construction homes only; tech put the vent box in and said it fit perfectly without having to use the bracket it came with. Don’t know what that has to do with the vent hose NOT being attached to the box as the 2nd tech sent out did attach it! Hate to see what work was done in other homes that this 1st tech that came out did to ours! People should be very leary of this company! The vent would’ve blown the air directly into the attic instead of out of the home! Check your new hires Fenwick!

Lucy Yelton

Tim was great and very knowledgeable! He explained everything really well and did an amazing job!

Mackenzie Eubank

Tim was great! Super helpful and very kind.

Lindsey Morgan

This company has been repeatedly and illegally blowing up my phone for months. I guess they've never heard of the Telephone Consumer Protection Act, so I'm happy to educate them. I have spoken to the same guy with a very thick Spanish accent on the customer service side every single time to tell him I am not, and never have been a customer, and to stop contacting me. He confirmed every time I have called he would remove my information, and I am still getting repeatedly spammed via text and voicemails. I wasn't even the owner of the home they are spamming me about, and I know for a fact the should have the owner's info on file, because we couldn't even have them come out to our house we were renting the one time they did without them personally speaking with the owner because the owner is the actual customer. The poor owners probably haven't getting the communication, and that is 100% on Fenwick. I sarcastically asked if I needed to physically come in, and the the idiot guy on the phone just said, "Maybe I can get you a 'manager', or you can come in." I think I'll just report the ILLEGAL SPAM and not be bothered if they can't be.

Stacy Hauseman

No written review

Linda Svejkovsky

Air conditioning stopped working. Set up appointment online and Kevin, our technician, fixed the unit-condensation line had a blockage. Kevin was great. He was very polite, knowledgeable, and thorough. Showed and explained pricing after finding the problem. Fixed the unit and cleaned up afterwards. I would definitely recommend.

Glenn F

Fadi very helpful and made sure everything was correct before leaving. Definitely five-star rating.

Lea Berry

We had an emergency with a major leak. They arrived very quickly after my call in and completely finished everything very efficiently and timely. The plumbers that came out were knowledgeable and knew exactly what to do and they were both in good spirits/very friendly. They made a terrible morning turn into a better day!

Carol Spear

Sean Haynes was the most patient, knowledgeable and professional HVAC Professional I have encountered in all my years as a real estate agent. Great work and problem solved🙌🏾

tommy oristian

***SHOULD HAVE BEEN MY FIRST CALL***<br>Lost power on a summer day and called Snyder to help fix an issue with my whole home circuit breaker. The tech who arrived from them was nice and professional, but was clearly being pushed by his higherups to over sell us on services, to include purchasing an entire new HVAC system to the tune of 24k dollars.<br><br>My system and house are less than 7 years old (even though it is a DR Horton). Sounded fishy to replace the whole system this quickly so we called up Fenwick Waychoff for a second opinion at 6pm on a Thursday. Mr. Melendez promptly showed up the next morning at 9:30 when I was given a range of 10am to 2pm. He got to work immediately and diagnosed a slightly weak capacitor that would only take 30 minutes to replace. He took what I was quoted to be a multi-thousand dollar repair and brought it down into the hundreds. He completed some other optional work for me and had the cool air running before noon. He was fast, professional, and saved me thousands of dollars. Happily signed up for the yearly membership.<br>***WOULD GIVE 6 STARS IF IT WAS AN OPTION***