Carolyn Porter

The service technicians, Dillon and Sean, were on time, professional, knowledgeable and courteous. I was given options for repair or replace of the water heater. Dillon showed me the problems with the water heater and I chose to get a new one. Work was done within a couple of hours, total! I checked the average price of remove/install of a water heater in Jacksonville FL and Fenwick’s charges were in the mid range. Three months after the new water heater was installed I began having a sulfur smell from the water spigots in the kitchen and b.r. I contacted Fenwick and a ‘technician’ was sent out and told me the water heater was too new to have problems. I asked him to raise the temp only the water heater thermostat and he told me he raised it ‘5 degrees’. Within a few days the smell from the hot water faucet got worse and I called a real plumber. He determined that the water heater temp was too low. When he checked the thermostat it was 125 degrees, meaning that the set up temp. was 120 degrees. He upped the temperature to 140 degrees, drained the water tank, ran water through the house faucets and the odor has gone away. I would like to be reimbursed for the $89.00 service fee Fenwick charged me for that three months visit.

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