James Debruhl

My issue being no warm/hot air coming out of my ceiling vents when I had my thermostat set to “heat” at a set temp. The unit would run but blow cool (to my hand) air. Sparing some details about further troubleshooting, I did some research about the issue and then decided to call Fenwick. I was able to get a technician sent to me during the same day that I called. Dylan, the technician (friendly & knowledgable), quickly evaluated the cause and determined that there was a leak in my refrigerant line based on a pressure test showing no pressure whatsoever. He did a test on the line by filling it with nitrogen (if I remember correctly) and revealed the location of the leak based on hearing the audible hiss from the coils in my indoor unit. Having identified the issue, we discussed solutions where I was presented several options. He determined that the parts were under factory warranty and provided me an estimate for the repair. The cost was unfortunately much more than I was expecting (basing expectations on: the original cost of my unit w/ installation when I bought it new and that it is not near the end-of-expected-lifecycle based on manufacturer info) for labor and other non-factory warranty covered costs included a (new/different) warranty for the repair done by them. Seeing as I had this current ac unit installed 5 or so years ago (purchased and installed by a different company) I expect that I should have another 5 years or so of reliability with this unit. Dylan, understanding my perspective regarding weighing my options, set me up with an appointment for a free estimate for potentially replacing the entire unit in case that might be a more ideal solution. He left me with a few tips in the meantime while I continue the process of determining the best route forward. It was a very timely and useful diagnostic appt and the technician was knowledgable and quick to understand my perspective. I was charged exactly what was previously discussed during my initial call with the company for a diagnostic check. I’m a happy customer with Fenwick and have leveraged their services for AC as well as plumbing in the past. With that in consideration and to no fault to Fenwick in particular, the cost of this particular repair warrants additional research before making a decision.

← Back to all reviews