Julie McWhorter
We had emergency stopped up plumbing issue at 11:30 pm, causing all drains from the kitchen to the street to back up into the master shower. We called and a super customer service rep answered the phone on the 2nd ring! He scheduled a call for 8:00 am the next morning and Shawn arrived on time and promptly solved the issue in just a few minutes.... which begs the question Why was the charge almost $600? That was a surprise... Fenwick has always been reasonably priced for my customers... I was totally surprised by the charge. But, the service was great and Shawn was excellent.... he had super customer service skills.... courteous, friendly, and knew how to solve the problem quickly and effectively. He gets a "10"..... the highest-ranking!
Response from owner
January 8, 2026
Other reviews
John Risler
At 6:30 we realized that we had no hot water. Called Fenwick who had installed the heater about 10 years ago. By 8:30 two uniformed techs were at our door, diagnosed the issue, explained our options and began to work. By 3:00 they had installed our new tankless propane heater and we had plenty of hot water. Smoothest service you could ask for. Would recommend Fenwick to anyone who wants quality products, proper installation and fast, hassle free, service.
Kierstin Beaumont
Needed these guys in a pinch. Very helpful and they took care of my burst pipe.
R Mason
I have used Fenwick Services over the years for A/C and plumbing. Every time the service was on time with a professional tech. My recent interaction started with Fenwick started with a rather high electric bill and odd things going on with the heat system. I had a tune up scheduled and the technician was on time, very thorough after the inspection ,explaining the issue and giving options for fixing the issue. We chose to replace our a/c system. The comfort advisor, Tony, was our first person to interact with deciding what system was needed for our home. He was a true professional from the start. He explained the size systems available for our home and let the wife and I decide what would work for us. Set it up for install the following morning. The team installing our system were , in my opinion, top notch. Each crew member had a task during the process of steps from removal to install to finish. These 4 guys worked flawlessly to not get anothers way to complete the install process. Great job!
Shirley Crouse
The three technicians that installed our new AC were very professional and the installation was completed within a day. There was nothing left behind and it looked like they were never there (except we have a new system). We are very satisfied and impressed with the installation and service.