layne cleveland
We love our heat pump from Fenwick but most of all we love the customer service and the technicians that work for the. They are knowledgeable and helpful. Would recommend to everyone.
Response from owner
May 18, 2025
Other reviews
Patricia Falaney
Patrick is awesome! Worked on 4 small plumbing needs for us yesterday. I want him every time I call Fenwick!!! Look at the new faucet:)
Holly Wiegmann
We called Fenwick to remove an existing vanity and faucet and install a new set. Frank Lamia arrived on time and was a pleasure to work with! He was friendly, courteous, and respectful. He did a great job. I definitely recommend Frank and Fenwick for all plumbing needs!
Albert Ganzemuller
We were taken advantage of from a Jacksonville company when we needed help. DO NOT use this company for any plumbing, cooling or heating needs even if it’s an emergency. Please read the following: We called FENWICK for assistance with our HVAC. During a recent cold snap our HVAC system froze and required immediate attention. A technician arrived and said he couldn’t work on the system until it was defrosted. If it wasn’t frosted that night, he wasn’t sure when he or any other associate could return. He said it would cost $188.00 to defrost the system. For over an hour the associate and I, in freezing temperatures, late in the evening, using hot water from our bathroom tub and our buckets, defrosted the unit. He diagnosed the problem and said we needed a Heat Pump Defroster Sensor. (part number: HH18HA279). The part had to be ordered and would take 5 to 7 days and the part would cost $441.00. Installation could take another 5 to 7 days. FENWICK charged us $89.00 for the service visit and $188.00 to defrost the unit. The part was installed about a week later. While waiting for the part I went to their web site and found that 3 coupons were available but were not offered. We asked the technician why he didn’t offer the coupons to which he replied “that’s up to you”. I took a photo of the part number and found that the part was sold by FACTORY AUTHORIZED PARTS. I found the part on-line for $31.00 and that it was available from Amazon and could be delivered free the next day. The final cost was $490.00 for the installation of a $31.00 part. After questioning the cost, FENWICK offered to waive the $89.00 service fee and offered to honor the coupons we found on-line from their web site. Our final cost was $530.00 ($342.00 plus $188.00) for the service call. Caveat Emptor!
Gordon Shayne
Rodney was on-time, polite & professional, and a very pleasant person. This was our 6 month HVAC check-up which we ourchased last year and will continue to maintain at a great price!! Thank you!