Paul Fadil
The plumber from Fenwick found what was wrong with my heater, it was plugged out. He plugged it back in. Took him about a minute. He was great. Then I got a $232 bill. Even the plumber apologized to me for the price and said he was just doing what he was told (all controlled by his Ipad). Upon Calling Fenwick I got a supervisor (Todd - I believe) who told me the plumber did not do a 3-5 minute stop, because I paid for the gas for the truck to come out, I also paid for their honesty, I paid for their reputation, and the knowledge of a licensed plumber who realized that the heater was not plugged in. Again, even the plumber who came out, who was wonderful, apologized to me for the pricing as there was nothing he could do. He even said that they have fought this pricing method because many of the plumbers who work for Fenwick found it unfair. Having the supervisor justify a $232 bill and only try to reduce it when he realized I wasn't an idiot, was more insulting than the bill itself. I guess we have to pay for honesty now. It's no longer just expected. I guess gas must have also increased tremendously since I last checked. This is gouging. Plain and simple. I am appalled that this is their business practice.
Response from owner
October 30, 2024
Other reviews
Pete Potter
Dylan with Fenwick did an outstanding job with our annual service. He was the first technician who showed before and after photos of the cleaning and work he performed. That type of service made me feel confident the work was completed correctly. With other companies I was never convinced the detailed cleaning was actually completed. I have used Fenwick for their plumbing services as well and feel the same way with that department as I do with the HVAC department. Top company that I would highly recommend.
Evelyn Eardley
This was my Second time to use Fenwick, and I feel very confident that it is a Great Choice. I called earlier this year for maintenance, and the service was outstanding! This time it was a second maintenance, and I was rewarded because of my first time - no cost for maintenance the next 2 times! Try them - the service men are courteous and knowledgeable and trustworthy!
Pamela Walker
Plumbing services, Andrew is professional and offered options for addressing our problem. He provided up front pricing transparency for each option. Work areas were left clean and tidy.
Phil Wieczynski
I had some concerns about my water softener so I called my favorite plumbing company, Bill Fenwick. Scheduling was easy and appointment was for the next day. Jesse arrived on time and he did a fantastic job. He’s an outstanding rep for your company. Very professional and thorough. He checked out my system and adjusted my settings. He took the time to explain the system to me. I will definitely use this company again!