Ben

Phil Gatzke

Ben was professional, personable and communicative. Repairs were well and work better than before.

David Moreno

Ben did a great job. Prompt, courteous, and knowledgeable. Wld definitely recommend and will request again!

Stephen Groner

Ben did an absolutely great job of diagnosing my A/C issue. He was very professional and personable. I would highly recommend Fenwick Home Services.

Scott Ison

The reason for my 5-star rating is the service I have and continue to receive after purchasing my unit. The technicians and dispatchers go above and beyond to help out and make sure the customers get taken care of. Update 8/29/25: I had a bit of trouble with my system on the 27th. The initial customer service rep I spoke with greatly frustrated me, but I was able to call back and get wonderful service from Devon. The next day, Ben came out to my house, checked out my system, completed work on it, and was just absolutely amazing. Ben was always smiling and you could tell he took pride in his work and was genuinely a nice guy. I was very impressed with the young man. On the 29th, one of the managers reached out to me about the trouble I had with the rep and was very receptive of the feedback, taking the time to review the call and will use the situation as a teachable moment. This is how companies become great companies .. by investing in their employees and using any situation to help employees grow and do better. I am happy with Fenwick and will continue to definitely use their services!

Clay Looney

Ben Smith was incredibly knowledge and went above and beyond with our plumbing emergency. Would certainly use Fenwick again.

Dominique Bichard

From the time Elmer came out for our service call, Waychoff's was on it right away and had a team out the very next day to resolve our A/C issues. I want to take a moment to thank Elmer, Zakeem, and Hobbs for their hard work and professionalism. They discovered that the A/C system installed through our home warranty had not been installed correctly, which was causing the unit to cool our garage instead of our home. They took the time to fully resolve the problem, made sure everything was installed properly, and listened to our input throughout the process. They came prepared, worked efficiently, and their experience truly showed. We greatly appreciate the effort and care they put into getting our A/C working as it should. ---------------------------------------------------------------------------------------------- We had an unexpected issue on a Sunday due to a slab leak in our garage, and I called Fenwick for help. They were quick to respond and sent out a technician, Steven, who assessed the issue and explained the next steps. Shortly after, Craig, the Services Manager, came out and provided us with a detailed quote to re-pipe the entire house and install a new water softener, since we did not have one. The installation team, Ben and Cody, did an excellent job. They prepared our home for the work, re-piped everything efficiently, and made sure the disruption inside the house was kept to a minimum. Afterward, they had a drywaller, Emad, come out to patch everything back up leaving the walls looking like nothing ever happened. From start to finish, the process was handled with professionalism and care. We truly appreciate the hard work and attention to detail from the entire Fenwick team!

John Wells

Ben was our tech and he was great! On time, respectful and knew his trade. Quickly he diagnosed the problem and gave me solution. Within a couple day he had parts in hand, came back to repair A/C in a timely manner. I was grateful to get cool air back in house. Thank you so much.

Jackie King

Ben was great. Very respectful and knew what to do immediately. Unfortunately we had to have pipes moved but he made sure to clean up any debris from the install. I am thankful I now have a working garbage disposal and running water in my kitchen 😊.

Dillon Tidwell

A tech named Ben came by and was super respectful and knowledgeable. He did an amazing job replacing the coils in my upstairs indoor AC unit. His customer service was the best of the Fenwick associated techs that have come in the past. Highly recommend these guys.

Aaron Holtz

Ben did a great job all the way around. He was both courteous and professional. This is what good looks like when it comes to ac repairs and service!

Ace Blood

Fenwick reached out to me from a previous phone call that I made to them to set this appointment up. I was pleased that they did so. Ben came out and was very knowledgeable, calm and helpful. The price seems outrageously high, but I am still considering the options. Also, Fenwick does not do the follow up testing required by JEA, and that is a problem for me. . All in all I was pleased with the technicians work, but that’s about it.

Cynthia Gregory

Ben and Zack and team did a super job re-piping my house. They worked fast and efficiently and left the job site clean each night before leaving. They were really nice and my little dogs loved them too!

Robert Mercer

Ben arrived as scheduled and immediately completed the estimate. He began work promptly. The technician was friendly and answered all my questions. His work was excellent and he cleaned the area before leaving. I would recommend Fenwick Plumbing and this technician if you are looking for prompt service and quality workmanship.

k w

My technician Ben far exceeded my expectations. Courteous, took time to educate me and answer all my questions. I didn't even have to ask to add the coupon savings. I am now part of the Fenwick family leaving R##R## behind. Thank you for helping during my emergency pipe bust after removing my washing machine.

James K. Coachys

We had a cracked pvc pipe in the wall behind our washer in our 3rd floor condominium, causing water leakage in the two units below us. Ben from Fenwick Home Services was here early the next morning. He quickly found the source of the problem and worked diligently to get it corrected. He was excellent—professional, competent and friendly. We would highly recommend him!

Shannon Smith

Ben has visited my home several times over the last year while we did a home remodel. He is always super professional and Helpful. I appreciate the way he explains what he’s doing and why. Fenwick has excellent technicians. I have always been pleased with their work. Also, if for some reason, something wasn’t done correctly, they always come back promptly to fix it.

Sarah Brown

Ben Smith, Christopher Anderson, and Darryl Lucas provided top-notch service at my house. Everyone involved was respectful, hard-working, professional, and thorough. I cannot say enough about the quality of work and professionalism displayed by Fenwick plumbing. The work was completed so quickly in order to accommodate my convenience. I had my entire house re-piped and they were able to complete the plumbing portion within two days. It was also a very difficult job. I never heard one obscene word and the crew remained extremely professional and courteous the entire time. I am very impressed and could not be more thankful!