Dylan

Pete Potter

Dylan with Fenwick did an outstanding job with our annual service. He was the first technician who showed before and after photos of the cleaning and work he performed. That type of service made me feel confident the work was completed correctly. With other companies I was never convinced the detailed cleaning was actually completed. I have used Fenwick for their plumbing services as well and feel the same way with that department as I do with the HVAC department. Top company that I would highly recommend.

Larry Wray

Dylan was very professional and conscientious in providing my HVAC service. He was also very friendly and pleasant to be around. I trust him providing a very competent job.

robert kita

Dylan was great ,pleasant explained the results of the tune up and inspection. He is a real asset to your company!

Jen Bennett

Great experience with having our AC unit serviced! Dylan was excellent, professional and extremely thorough and explained everything he was doing. Will definitely use in the future and highly recommended

John Moore

Yes Dylan Smith was my tech rep today and did a great job. He gave me a heads-up on being in route and was very courtesy n respectful. He explained everything to me very well. Thanks!

Tgieddmck@gmail.com McKnight

HVAC Technician Dylan Smith is the most thorough, professional service person you'll find. Very component in his craft. And very personable. I'll ask for him for future service calls.

Vicki

DYLAN was extremely knowledgeable and explained to me what he was doing every step of the way along with the cost. He was fantastic at explaining everything and I would refer him to anyone! Superb worker!

Tammy Griffin

Dylan Smith from Fenwick is awesome! Had another company came out prior who wasted my time and money! Dylan came out and listened to what we said was wrong and fixed the issue! Unlike competitor Lickety Split who were horrible and was just looking for more ways to xharge more money! Took forever to make them leave my house! Fenwick was even cheaper and technician was awesome!!

Marlene Kelly

Dylan was prompt, professional, courteous, knowledgeable and polite. He diagnosed the problem, gave us options and pricing, then executed the repair. Thank you we look forward to seeing you again for our services.

Bonnie Marshall

Had my regular Spring Maintenance check up. The Tech, Dylan Smith, was very nice and knowledgeable. He asked me if I had concerns or questions about the system before he even started. He answered all my questions and shared info with me. He work very quickly. He wore shoe covers, so there was no clean up needed on my part. I was very pleased. Thank you very much for employing Tech's like Dylan. He represented your company well.

Howard Goodman

I had Fenwick come to my residence to check on my HVAC system as well as a plumbing issue to address. The first tech to come was the plumber John Matthew. I discussed the issues I’ve been dealing with and he was very thorough with his explanation on how to fix the issue. Problem was solved quickly and efficiently. The next tech to show up was the HVAC, Dylan. He was there just to do routine maintenance. He showed such respect for my property conducting his business in a very clean manner. He explained everything he performed and gave me simple advice on how to keep my system running efficiently. I was so pleased with both Fenwick employees that showed up and did excellent service.

Mark Stitchalk

Your employee, Dylan Smith showed up timely. He introduced himself and asked if where he parked his vehicle was okay. Dylan showed excellent Character, was very personable and very knowledgeable. He completed his assignment within the timeframe he provided on arrival. He cleaned up and went over detail of his inspection. Dylan is an asset to your Organization. Dylan, thank you. It was a pleasure meeting you and speaking with you this afternoon. And remember, I'm requesting you to install my new system!!

James Debruhl

My issue being no warm/hot air coming out of my ceiling vents when I had my thermostat set to “heat” at a set temp. The unit would run but blow cool (to my hand) air. Sparing some details about further troubleshooting, I did some research about the issue and then decided to call Fenwick. I was able to get a technician sent to me during the same day that I called. Dylan, the technician (friendly & knowledgable), quickly evaluated the cause and determined that there was a leak in my refrigerant line based on a pressure test showing no pressure whatsoever. He did a test on the line by filling it with nitrogen (if I remember correctly) and revealed the location of the leak based on hearing the audible hiss from the coils in my indoor unit. Having identified the issue, we discussed solutions where I was presented several options. He determined that the parts were under factory warranty and provided me an estimate for the repair. The cost was unfortunately much more than I was expecting (basing expectations on: the original cost of my unit w/ installation when I bought it new and that it is not near the end-of-expected-lifecycle based on manufacturer info) for labor and other non-factory warranty covered costs included a (new/different) warranty for the repair done by them. Seeing as I had this current ac unit installed 5 or so years ago (purchased and installed by a different company) I expect that I should have another 5 years or so of reliability with this unit. Dylan, understanding my perspective regarding weighing my options, set me up with an appointment for a free estimate for potentially replacing the entire unit in case that might be a more ideal solution. He left me with a few tips in the meantime while I continue the process of determining the best route forward. It was a very timely and useful diagnostic appt and the technician was knowledgable and quick to understand my perspective. I was charged exactly what was previously discussed during my initial call with the company for a diagnostic check. I’m a happy customer with Fenwick and have leveraged their services for AC as well as plumbing in the past. With that in consideration and to no fault to Fenwick in particular, the cost of this particular repair warrants additional research before making a decision.

Ryan Mon

Superb service! First time using them and the technician (Dylan Smith) walked me through everything that went wrong and how to prevent it in the future. The warranty plan was also great value. Would recommend and I’ll be using them for future maintenance too.

Raptor Rogue

I have nothing but positive feedback to give about Fenwick Home services. The experience from start to finish was excellent. I had a meeting with Holly W. first who was extremely professional and helpful. I am not a huge fan of sales meetings, but she was so personable and I could tell she truly wanted to help me find the best solution for my home. I was then able to get an appointment next day. The installers Dylan and Caleb exceeded my expectations. Dylan was so professional, courteous and knowledgeable. They both worked diligently to make sure my AC was installed properly and Dylan took the time to walk me through how to use and take care of the system. I am so happy with my experience and glad I chose Fenwick home services for my AC installation!