Elmer

Rhoderick Lavender

The technician Elmer was very professional, knowledgeable, courteous, informative, clean could not tell he was here. Very fast and friendly with an excellent price.

Jack Felts

Elmer was my technician to do a routine inspection for our A/C. He was very professional and detailed in explaining the service, finds and recommendations. Called and told me when he would be at the house and the company sent an email to tracking map on where he was to the house. Great communication and follow up on service afterwards. Highly recommended Fenwick Waychoff A/C Plumbing and Electrical for any services needed.

Dominique Bichard

From the time Elmer came out for our service call, Waychoff's was on it right away and had a team out the very next day to resolve our A/C issues. I want to take a moment to thank Elmer, Zakeem, and Hobbs for their hard work and professionalism. They discovered that the A/C system installed through our home warranty had not been installed correctly, which was causing the unit to cool our garage instead of our home. They took the time to fully resolve the problem, made sure everything was installed properly, and listened to our input throughout the process. They came prepared, worked efficiently, and their experience truly showed. We greatly appreciate the effort and care they put into getting our A/C working as it should. ---------------------------------------------------------------------------------------------- We had an unexpected issue on a Sunday due to a slab leak in our garage, and I called Fenwick for help. They were quick to respond and sent out a technician, Steven, who assessed the issue and explained the next steps. Shortly after, Craig, the Services Manager, came out and provided us with a detailed quote to re-pipe the entire house and install a new water softener, since we did not have one. The installation team, Ben and Cody, did an excellent job. They prepared our home for the work, re-piped everything efficiently, and made sure the disruption inside the house was kept to a minimum. Afterward, they had a drywaller, Emad, come out to patch everything back up leaving the walls looking like nothing ever happened. From start to finish, the process was handled with professionalism and care. We truly appreciate the hard work and attention to detail from the entire Fenwick team!

Randy Morell

Elmer from Waychoff was very knowledgeable and personable. He explained what repairs were required and tested the complete system after repairs. Great customer service!

Amado Silva

Elmer was great. He took the time to show me what the problem was and what options I had to resolve it. From a quick fix Contactor replacement that might recur again in a few months to a Compressor replacement that would last a few years to a total system replacement that would last 10-15 years, he took the time to explain the pros and cons of each. We opted for the temporary fix knowing that it would take some time to schedule either of the remaining compressor or total replacement options.

Anne Murphy

My service tech was Elmer and he was very professional and thorough. A nice young man who explained the problem to me in detail that I could understand. He was on time, polite and again, very thorough.

JK

Super fast response (within 5 minutes of submitting online form) before 8AM and on a holiday. Arrived within 40 minutes. Did a complete diagnostic and explained everything as he went. Elmer was fast, friendly, professional and extremely informative. Best service I have ever received.