Jerald

Vladimir Paje

This happened a year ago, but the feelings are still the same. We have since moved on to another local HVAC company. So, Fenwick, are you going to fix Waychoff's mess? On Oct 7, 2024, we had an appointment with Waychoff's to take a look at my HVAC system because the home was getting very humid, although the system was cooling the home. Jerald assessed that the blower motor was constantly on and needed to be replace. Fortunately the part was under warranty for the 3.5 year old Carrier unit that was installed by the original company Air McCall on Jan 2021. Unfortunately, the labor cost was $840, which was a rip off. When asked why the labor cost was so high, Jerald just played dumb and basically said "that's what the people in Pennsylvania just tell us". But after all, he's just a pawn in the whole corporate scam. My wife called the company and was asking for a breakdown on why the labor cost for 30-45 mins of labor was so high. A lot of vague answers with no clarity. And supposedly a service manager was suppose to call back, but we know that's not going to happen. Jerald also then started talking about how the blower motor under warranty was a $2800 part, which is also bogus. Like really? You can do better than that, Jerald. Needless to say, we hate that our original installer Air McCall was bought by some corporate machine and is now charging outrageous prices. Had it not been that we had family evacuating to our home that day because of Hurricane Milton, we would have spent the extra day or two looking for a much more competitive price. So, we're moving on from Waychoff's. Good riddance.

Heather O.

Jerald K in Jacksonville helped make our day much better when he came to our house on the weekend, replaced our thermostat and got our AC system running again. We appreciate his outstanding service and we appreciate Waychoff's/Fenwick.Thank you Jerald, we are grateful for your help!

Beth Touchton

We were able to get same day service to repair our unit that was not working. Jerald was very experienced and thorough. We signed up for a service contract after this interaction. Happy in Jacksonville!

Ray Csensich

Jerald Keathley came to the house to repair my A/C system. He did everything you would want a repair person. He was very nice and told me what he was doing to repair my system.

Trevor Bunn

My A/C quit working on Monday afternoon. I called for a technician at around 3:40 and Jerald was at my house before 4 pm. Jerald was so nice and quickly assessed and fixed the problem. I would absolutely recommend Fenwick’s Waychoff and specifically Jerald for any issues. They are awesome!

Pete

Everyone that I had contact with from Wychoff's Air Conditioning was top notch. Jerald the service tech, Wayne from sales, and Jason and his team that installed my new AC system couldn't have been better. My new system was installed and up and running in only four hours. Absolutely first rate all the way around. I couldn't be happier and look forward to dealing with Waychoff's for the future servicing of my new AC system.

Kevin K. Francis

Jerald was the technician that showed up to assess our A/C and the one thing above all else is that he didn't sugar coat anything. He got straight to the point and gave me 2 options. Replace the coil or replace the unit. Given the age of the unit, the easy choice was to replace the unit. Jerald went the extra mile and set up an appointment with a salesman that we already had a relationship with 3 years prior. What could have been a hand ringing, stressful situation was actually pleasant even though it was expensive. It's all about customer service and pending the installation, so far so good!

Mick Cooper

Jerald was diligent and proper in inspecting and fixing our issue in Jacksonville. We just had some of this the unit inspected and changed in December so not so sure of the product and why there was another issue so soon, but he was fine, friendly and good.