Fenwick Home Services

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Employee

Matthew

Matthew is a technician at Fenwick Home Services in St. Augustine, FL, named in 6 verified reviews averaging 4.8★ (100% positive).

6mentions
4.8★avg rating when named
100% positive
Matthew arrived on time, immediately accessed what needed to be done and took the time to discuss a future visit for more work. He was professional, communicated very well, did the job and was very respectful of me, my home and even watching out for my fur babies to not get outside. Thank you Matthew!!!
Magi Foster

Reviews mentioning Matthew

February 26, 2026

Magi Foster

Matthew arrived on time, immediately accessed what needed to be done and took the time to discuss a future visit for more work. He was professional, communicated very well, did the job and was very respectful of me, my home and even watching out for my fur babies to not get outside. Thank you Matthew!!!

Response from owner

Thank you so much for your thoughtful review! We’re glad to hear that Matthew arrived promptly, assessed the work right away, and took the time to walk you through what may be needed on a future visit. His professionalism, communication, and respect for your home—and your fur babies—are exactly the qualities we strive for. We truly appreciate you sharing your experience, and we’ll be sure to pass along your thanks to Matthew. If you need anything else, we’re always here to help!

February 27, 2026

September 13, 2025

Michael Holliday

Matthew, did an excellent job explaining all there was to explain on my A/C unit. I felt pretty good about the condition of my unit once he completed his task. Thank you Matthew for a job well done.

Response from owner

We are ecstatic to hear Matthew provided excellent service and clear explanations about your A/C unit condition.

September 15, 2025

August 6, 2025

Linda Tasseff

Matthew was very professional and thorough. Our only disappointment was that, due to a full maintenance schedule when we called, we couldn’t have our semiannual inspection done more timely.

Response from owner

We are thrilled to hear Matthew was professional and thorough. We understand the scheduling disappointment and appreciate your patience.

August 8, 2025

May 30, 2025

Abe Vee

Matthew was informative and professional. He greeted me and educated me on some of the things I could do to make sure the AC stays in good shape. He told me about the services the company provides but was not pushy. He answered every question and dispelled some Myths I asked about. His knowledge is outstanding and for Waychoff's to have a person like this is great. It speaks volumes about their high standards and hiring practices and it gives me hope that we still have good people and good companies who will do the job and not try to take advantage of us who don't know anything about HVAC. Thank you Waychoff for hiring him and Matthew you are awesome and looking forward to seeing you again when you return for maintenance.

Response from owner

We are delighted to hear about Matthew's outstanding service. His professionalism, knowledge and educational approach truly represent our commitment to exceptional customer care.

May 30, 2025

October 23, 2024

Kyle Hulcher

We were having toilet issues, so we reached out to a plumber service. That plumber service felt like it was overpricing us. We decided then to reach out to Fenwick Home Services. When John Matthew Atnip showed up to our door, there was an immediate difference. Matthew was both charismatic and professional. He immediately ascertained the issue with our toilet and proceeded to thoroughly check the rest of our house’s plumbing. The pricing was fair and based on Matthew’s professionalism, we knew we were receiving excellent service. Next time we have a plumbing issue, we will not hesitate to reach out to Fenwick Home Services first.

Response from owner

We are ecstatic to hear about your positive experience with Fenwick Home Services. Thank you for choosing us for your plumbing needs.

October 24, 2024

September 23, 2023

Vickie Knoff

I would like to give a shout out to Fenwick Home Services for a plumbing issue I encountered yesterday. I couldn't get my shower to turn off. My shower has a "one handle controller", pull to turn on, push to turn off, rotate left or right for hot or cold water. The round plastic handle came loose when I attempted to turn off the water. I attempted to turn off the water at the street, but was unable to do so. I couldn't access the water shut-off in the garage. I called Fenwick and requested emergency plumbing services. I explained the problem. Matthew Webb arrived a few hours later. He turned off the water at the street, took the handle off and checked the cartridge. The cartridge was ok, but the handle apparently was the original from 1978 when the house was built. It has tabs on the underside rim which some apparently broke off, and was the only replacement needed. Matthew had to leave to get the part, but was back in 30 minutes. He was very knowledgeable, friendly, listened to my non-plumber explanations, and was very attentive to my questions. I enjoyed talking to him and wanted you to know that you have a great employee on your team. I couldn't be more pleased!

Response from owner

Thank you for taking the time to share your positive experience with Fenwick Home Services, Vickie! We are very glad that Matthew was able to quickly and efficiently resolve your plumbing issue. We appreciate your kind words about his knowledge and friendly demeanor, and we are always happy to hear that our customers are satisfied with the services we provide. We strive to provide excellent customer service to all of our clients, and we are committed to ensuring that your needs are met. If you ever need assistance in the future, please do not hesitate to contact us. Fenwick

September 25, 2023