Fenwick Home Services

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Employee

Rafael

Rafael is a technician at Fenwick Home Services in St. Augustine, FL, named in 6 verified reviews averaging 5.0★ (100% positive).

6mentions
5.0★avg rating when named
100% positive
Fenwick did it again!! Rafael Serrano was professional, knowledgeable, and very helpful! He installed a new hot water heater in a few hours and even came out on a Sunday!<br>Thank you so much!
Megan Stokes

Reviews mentioning Rafael

August 23, 2026

Megan Stokes

Fenwick did it again!! Rafael Serrano was professional, knowledgeable, and very helpful! He installed a new hot water heater in a few hours and even came out on a Sunday!<br>Thank you so much!

August 14, 2026

Sherry Smith

Great service by Rafael! Very friendly and explained everything to me. Very pleased with my water heater replacement along with correcting the water shut off valve that was improperly by previous owner. 5 stars!

August 7, 2026

dawn parisi

We live in orange county park Florida, Rafael Serrano was our technician, he was very polite and knowledgeable, down to earth guy,. Definitely would use him again for future plumbing projects

August 2, 2026

Kaliyma Rooks

Rafael Serrano is absolutely awesome!!! Calling a plumber is never an enjoying experiences, but Rafael was quick, knowledgeable and extremely professional. A great advocate for the company; thank you again!

August 1, 2026

Maria Crosby

I had a great experience with Fenwick Plumbing thanks to Rafael Serrano. He was professional, knowledgeable, and incredibly helpful from start to finish. He took the time to explain everything clearly, answered all of my questions, and made sure the job was done right. His attention to detail and friendly attitude made the entire experience stress free I truly appreciate his excellent customer service and high quality work. I highly recommend Fenwick Plumbing, and if you have the chance to work with Rafael Serrano, you’ll be in great hands.<br><br>Thank you,<br>Maria Montoya (Crosby)

April 18, 2026

Alan Walker

They had someone at our house within 2 hours to fix a major drain clog thst was backing up both bathrooms. Rafael was very professional and went above and beyond to communicate and educate us on the problem and plan to fix it. Gave some great advice on how to prevent it in future and diagnosed the issue beyond the original clean out to find another related issue and had everything working great before he left. Highly recommend!

Response from owner

We're thrilled to hear about your positive experience with Rafael from Fenwick Home Services. Thank you for sharing your feedback!

April 20, 2026