Employee
Rafael
Rafael is a technician at Fenwick Home Services in St. Augustine, FL, named in 6 verified reviews averaging 5.0★ (100% positive).
“Fenwick did it again!! Rafael Serrano was professional, knowledgeable, and very helpful! He installed a new hot water heater in a few hours and even came out on a Sunday!<br>Thank you so much!”
Reviews mentioning Rafael
Megan Stokes
Fenwick did it again!! Rafael Serrano was professional, knowledgeable, and very helpful! He installed a new hot water heater in a few hours and even came out on a Sunday!<br>Thank you so much!
Sherry Smith
Great service by Rafael! Very friendly and explained everything to me. Very pleased with my water heater replacement along with correcting the water shut off valve that was improperly by previous owner. 5 stars!
dawn parisi
We live in orange county park Florida, Rafael Serrano was our technician, he was very polite and knowledgeable, down to earth guy,. Definitely would use him again for future plumbing projects
Kaliyma Rooks
Rafael Serrano is absolutely awesome!!! Calling a plumber is never an enjoying experiences, but Rafael was quick, knowledgeable and extremely professional. A great advocate for the company; thank you again!
Maria Crosby
I had a great experience with Fenwick Plumbing thanks to Rafael Serrano. He was professional, knowledgeable, and incredibly helpful from start to finish. He took the time to explain everything clearly, answered all of my questions, and made sure the job was done right. His attention to detail and friendly attitude made the entire experience stress free I truly appreciate his excellent customer service and high quality work. I highly recommend Fenwick Plumbing, and if you have the chance to work with Rafael Serrano, you’ll be in great hands.<br><br>Thank you,<br>Maria Montoya (Crosby)
Alan Walker
They had someone at our house within 2 hours to fix a major drain clog thst was backing up both bathrooms. Rafael was very professional and went above and beyond to communicate and educate us on the problem and plan to fix it. Gave some great advice on how to prevent it in future and diagnosed the issue beyond the original clean out to find another related issue and had everything working great before he left. Highly recommend!
Response from owner
April 20, 2026