Employee
Shawn
Shawn is a technician at Fenwick Home Services in St. Augustine, FL, named in 4 verified reviews averaging 5.0★ (100% positive).
“We had emergency stopped up plumbing issue at 11:30 pm, causing all drains from the kitchen to the street to back up into the master shower. We called and a super customer service rep answered the phone on the 2nd ring! He scheduled a call for 8:00 am the next morning and Shawn arrived on time and promptly solved the issue in just a few minutes.... which begs the question Why was the charge almost $600? That was a surprise... Fenwick has always been reasonably priced for my customers... I was totally surprised by the charge. But, the service was great and Shawn was excellent.... he had super customer service skills.... courteous, friendly, and knew how to solve the problem quickly and effectively. He gets a "10"..... the highest-ranking!”
Reviews mentioning Shawn
Julie McWhorter
We had emergency stopped up plumbing issue at 11:30 pm, causing all drains from the kitchen to the street to back up into the master shower. We called and a super customer service rep answered the phone on the 2nd ring! He scheduled a call for 8:00 am the next morning and Shawn arrived on time and promptly solved the issue in just a few minutes.... which begs the question Why was the charge almost $600? That was a surprise... Fenwick has always been reasonably priced for my customers... I was totally surprised by the charge. But, the service was great and Shawn was excellent.... he had super customer service skills.... courteous, friendly, and knew how to solve the problem quickly and effectively. He gets a "10"..... the highest-ranking!
Response from owner
January 8, 2026
Gary Adams
Justin and Shawn did an outstanding job, far exceeding all of my expectations. They are excellent employees. They have my highest ratings. If I ever need anything else I will request them. Gary
Response from owner
April 3, 2025
Beth Pospyhalla
Dillon and Shawn did a great job! Super friendly, professional and efficient. Dillon had sone great tips for our new faucets/sink and gas cooktop. We are glad we chose Fenwick. He is a great asset to the Fenwick team!
Response from owner
February 26, 2025
John Mackie
Tim and Shawn pulled off an incredible job. They fixed a deep water main break leading into the house, surrounded by roots, in a single morning. A task unable to be done by 3 other companies. With a respectful sense of urgency due to the entire neighborhood water needing to be shut off they located, excavated, and repaired the burst line in 4 hours. Both gentlemen couldn't have been more helpful explaining the process while they hit each step. Even going the extra mile and adding a raised shutoff valve for the main line before the yard so any future issues will not impact the other 15 homes in our community. Excellent work, couldn't praise these guys enough. Side note, Fenwick also repaired a water main break for another neighbor so after this you guys will be our 1st call moving forward.
Response from owner
July 24, 2024