Fenwick Home Services

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Topic

Communication

100% positive

Across 198 reviews of Fenwick Home Services in St. Augustine, FL, communication appears in 17 reviews (100% positive), from 2026-04-17 through 2026-09-01.


Key findings

  • Communication mentioned in 17 of 198 reviews (8.6%)

  • 100% of Communication reviews are 4 or 5 stars

  • Average rating in Communication reviews: 5★

Aspects most discussed in these reviews

  • Communication & Updates

    94%16 mentions
  • Technical Knowledge & Expertise

    76%13 mentions
  • Professionalism & Conduct

    59%10 mentions
  • Courtesy & Friendliness

    35%6 mentions
  • Pricing & Value

    18%3 mentions
  • Problem Resolution & Effectiveness

    18%3 mentions

Reviews mentioning communication

August 31, 2026

Deborah Gilliard

Communication and service were all great and made the appointment stress free. Danny was personable, polite while remaining professional and very knowledgeable. He went above and beyond to explain even the small details making sure I understood everything to make informed decisions.

August 29, 2026

Staci Cleveland

The best service, honest, reliable & not trying to just take your money. I will only use their services moving forward. Danny was incredible to communicate with & explained the issues in a way I could understand (I do not speak electrical) - cannot recommend more! Thank you. 🙏🏻

August 28, 2026

JUDY CROSS

We called to have the temperature of the hot water reduced. The technician arrived on time and called before he came. He showed my husband how he made the changes which was great. Now we know how to change it on our own if necessary. Fortunately the tank was under warranty so there was no charge. Great service.

August 25, 2026

Nancy Silverman

Dale was fantastic. He explained all the work he was going to do and made sure I understood it all before he started. He was very nice and respectful. The work was top notch. I felt the price I paid was very reasonable. I highly recommend Fenwick.

August 24, 2026

Savannah Lacy

Plumber came by and fixed our issue very quickly. Taught me some things too on how to read our water meter.

August 24, 2026

Angela Gillis

My service person Sean Haynes was excellent! He was very professional. He provided explanations of the service and answered all my questions! Very pleasant!

August 20, 2026

Levicia Smith

Andrew was exceptional. He explained everything well and answered all of my questions.

August 19, 2026

Harriet Brown

James P is an excellent professional technician. It didn't taken him long to troubleshoot the issue. He nformed me of the problem and resolution then offered me two detailed options. I chose to replace and install a new water softener system.

August 6, 2026

Mark Brown

Sean was great for my scheduled maintenance appointment. Explained everything thoroughly and performed the work quickly and with high quality

August 6, 2026

Edward Riley

Ryan did an awesome and efficient job of diagnosing the problem with my a/c. The repair was fast and through. And a long the way he shared valuable information to help me maintain my system. Thank you Ryan

May 28, 2026

George Baccash

The tech was knowledgeable and patient. Explained everything.

Response from owner

Thank you for your wonderful feedback, George. We're glad to hear our tech was knowledgeable and patient in explaining everything.

June 4, 2024

May 26, 2026

Colleen November

Great service. Clear communication. Patience and expertise. Michael Sr. Highly recommend.

Response from owner

We greatly appreciate your kind words about our service and Michael Sr.'s expertise and patience.

May 27, 2026

May 15, 2026

suaznne gere

Highly recommend Fenwick staff is very courteous and respectful Matthew was my plumber very good at what he does knowledgeable and experienced also spoke with two managers Travis and Craig very kind and knowledgeable and experienced all the way from the first call to quote an initial job all the way till the end returned all my calls and texts quickly very impressed answered all my questions and ease my mind awesome job guys very important job y'all do very very grateful thank you

Response from owner

Thank you for sharing your positive experience with Fenwick Home Services. We are excited to hear that our team provided excellent service and addressed all your questions.

May 18, 2026

May 7, 2026

Steve Jackson

This was my first time replacing a water heater. Cody was profesional and knowledgeable. He explained the options and equipment available. After installation he answered all my questions about maintenance and warranty. Highly recommend this company.

Response from owner

We are glad to hear Cody provided professional service for your water heater replacement. Thank you for recommending us, Steve!

May 7, 2026

April 27, 2026

Scott Beacham

Friendly and knowledgeable tech, Raphael, quick resolution and he provided broad picture of my situation

Response from owner

Thank you for your review, Scott. We are excited to hear about your positive experience with Raphael at Fenwick Home Services.

April 27, 2026

April 23, 2026

R Carousel

Very knowledgeable, competent staff explained what was going on and options. Cleaned up after completing work.

Response from owner

Thank you for taking the time to share your experience with our knowledgeable staff and thorough cleanup work.

April 24, 2026

April 22, 2026

Lauren B.

Justin was fantastic. He was up front and did a great job communicating the process of my electrical issue. Very personable and respected his recommendations.

Response from owner

We are overjoyed to hear Justin communicated well and provided great recommendations for your electrical issue.

April 23, 2026