Topic
Communication
100% positiveAcross 198 reviews of Fenwick Home Services in St. Augustine, FL, communication appears in 17 reviews (100% positive), from 2026-04-17 through 2026-09-01.
Key findings
Communication mentioned in 17 of 198 reviews (8.6%)
100% of Communication reviews are 4 or 5 stars
Average rating in Communication reviews: 5★
Aspects most discussed in these reviews
Communication & Updates
94%16 mentionsTechnical Knowledge & Expertise
76%13 mentionsProfessionalism & Conduct
59%10 mentionsCourtesy & Friendliness
35%6 mentionsPricing & Value
18%3 mentionsProblem Resolution & Effectiveness
18%3 mentions
Reviews mentioning communication
Deborah Gilliard
Communication and service were all great and made the appointment stress free. Danny was personable, polite while remaining professional and very knowledgeable. He went above and beyond to explain even the small details making sure I understood everything to make informed decisions.
Staci Cleveland
The best service, honest, reliable & not trying to just take your money. I will only use their services moving forward. Danny was incredible to communicate with & explained the issues in a way I could understand (I do not speak electrical) - cannot recommend more! Thank you. 🙏🏻
JUDY CROSS
We called to have the temperature of the hot water reduced. The technician arrived on time and called before he came. He showed my husband how he made the changes which was great. Now we know how to change it on our own if necessary. Fortunately the tank was under warranty so there was no charge. Great service.
Nancy Silverman
Dale was fantastic. He explained all the work he was going to do and made sure I understood it all before he started. He was very nice and respectful. The work was top notch. I felt the price I paid was very reasonable. I highly recommend Fenwick.
Savannah Lacy
Plumber came by and fixed our issue very quickly. Taught me some things too on how to read our water meter.
Angela Gillis
My service person Sean Haynes was excellent! He was very professional. He provided explanations of the service and answered all my questions! Very pleasant!
Levicia Smith
Andrew was exceptional. He explained everything well and answered all of my questions.
Harriet Brown
James P is an excellent professional technician. It didn't taken him long to troubleshoot the issue. He nformed me of the problem and resolution then offered me two detailed options. I chose to replace and install a new water softener system.
Mark Brown
Sean was great for my scheduled maintenance appointment. Explained everything thoroughly and performed the work quickly and with high quality
Edward Riley
Ryan did an awesome and efficient job of diagnosing the problem with my a/c. The repair was fast and through. And a long the way he shared valuable information to help me maintain my system. Thank you Ryan
George Baccash
The tech was knowledgeable and patient. Explained everything.
Response from owner
June 4, 2024
Colleen November
Great service. Clear communication. Patience and expertise. Michael Sr. Highly recommend.
Response from owner
May 27, 2026
suaznne gere
Highly recommend Fenwick staff is very courteous and respectful Matthew was my plumber very good at what he does knowledgeable and experienced also spoke with two managers Travis and Craig very kind and knowledgeable and experienced all the way from the first call to quote an initial job all the way till the end returned all my calls and texts quickly very impressed answered all my questions and ease my mind awesome job guys very important job y'all do very very grateful thank you
Response from owner
May 18, 2026
Steve Jackson
This was my first time replacing a water heater. Cody was profesional and knowledgeable. He explained the options and equipment available. After installation he answered all my questions about maintenance and warranty. Highly recommend this company.
Response from owner
May 7, 2026
Scott Beacham
Friendly and knowledgeable tech, Raphael, quick resolution and he provided broad picture of my situation
Response from owner
April 27, 2026
R Carousel
Very knowledgeable, competent staff explained what was going on and options. Cleaned up after completing work.
Response from owner
April 24, 2026
Lauren B.
Justin was fantastic. He was up front and did a great job communicating the process of my electrical issue. Very personable and respected his recommendations.
Response from owner
April 23, 2026