Diagnosis & Problem Resolution

Jan Peer

I contacted Fenwick to unclog my shower drain. Cody came but after many attempts was not able to clear. He requested his manager Craig R. to come and give his assessment. Craig R. sent a senior tech member to try to clear. Dale W. arrived on time and cleared drain in less than 30 minutes. He was professional, polite, respectful of property and informative. I would definitely recommend company to others.

Willie Moore

Mr. Brenden was excellent. He ensured me he would find the leak. I had 2 other companies tell me they could not find a leak, but I continued to see water coming down the side of my house. Thank you Fenwick. Highly recommend.

Phillip Twine

The tech that came to my home did an EXCELLENT job. Highest compliments. He explained, showed me the problem and FIXED IT

Jordan Hull

We had Zack come out and inspect our plumbing. You can tell Zack has been in the profession for sometime. He’s extremely knowledgeable and professional.

Joe Mac

The Technician Cody arrived on time and worked thoroughly to figure out my issue. He then did an excellent job explaining what was causing the problem and next steps for resolving it. He worked quickly and efficiently to get everything back in working order. You can tell he is extremely knowledgeable and one of the best technicians we have had the pleasure of working with. Highly recommended!

Dalton Hurt

Fenwick sent out Rafael and he did an outstanding job. We had a pretty stressful water issue and he found the leak fast, explained everything clearly, and jumped right into the repair. You could tell he knew exactly what he was doing. Rafael fixed the damaged line, raised it to prevent future problems, and got our system back up and running quickly. He worked professionally, efficiently, and really made the whole situation feel manageable. Rafael was excellent and we really appreciate the quality of his work.

Cheryl Walter

Technician was awesome. He spotted the source of the problem within minutes and did a super quality fix so that we will never have this problem again. Thank you so much!!!

Caron Randle

My service was for installing a new tankless water heater. The two Mikes, Father and Son, were excellent. Prompt and competent. They, also, helped me in realizing that I had gas co. Issues and water softener problems. Big problems resolved, and much appreciated. Thanks to both of them.

Carly Engel

They were quick and super knowledgable - fixed my issue in under 30 minutes.

Keith

Fast, friendly service by Justin. He explained our issues and worked till all problems were resolved.

Benjamin Williams

Mr. Buster is a great technician. He came out we meet and greet. Talk about the problem. He understands We shake hands. And say i gotcha back. Case closes. Job well done 👏. Thanks man I appreciate that. Ben

Josh Papelbon

Feniwick will be the only name I call moving forward. I called them on a Tuesday morning and they were able to dispatch a technician out to my home within 45 minutes. Both technicians Patrick Lowe and Tino were absolutely amazing! They assessed the situation and resolved within 1 hour and we’re super friendly!

adam broos

My technician Ron was extremely knowledgeable, polite, and did a fantastic job taking care of my issue. It was clear that he wanted it done right and was not in a hurry just to finish. He went over and above in taking care of my issue! Highly recommend!

Mike Alfred

Larry was great and very informative. He let us know exactly what the issue was, the fix for it and the cost and time it was going to require. He was accurate on all account along with very professional. Thank you!

Lance Lahay

Booked online after hours. Came on a Saturday. Called and was able to there early. Diagnostic was quick. Excellent.

Brian Blauch

We called on a Friday evening hoping to get an appointment in the coming days. Rafael was in the area and showed up within 45 minutes. He was extremely professional, quickly identified the issue, and provided several options to remedy it. He took the time to explain each step and ensured we had everything we needed before leaving. Very pleased with his knowledge and the entire interaction.

Garth Garrick

The technician very professional and extremely professional. He went above and beyond to make sure the issue resolved. He arrived within the time arrival time which was important. If I had an issue again I would have no objections to have him back. Thanks again

steve goyer

Both technicians were wonderful, good, and professional in winning the battle against a very old and obstinate shower faucet. To replace it meant tearing out part of the shower. To repair it with new parts meant no damage at all. Repair g was a great outcome indeed.

Bobby Sherron

Jomar Melendez was fantastic! He was quick to troubleshoot and diagnose the problem. Fixed it quickly and did it with a smile on his face on a Monday morning! Give this man a raise!

Jim Menefee

Fadi was great! Knowledgeable & thorough, took his time and made sure everything was not just good but flawless. Explained all the possible work solutions so we could pick what fit us and was within Fenwick policy. I’d highly recommend for plumbing repairs. Excited to have our pool bath back!

Kevin Whitlock

I made the appointment online and did not expect someone so quick. He showed up at the very start of the window i selected. He was able to troubleshoot and then correct the issue in 15 minutes. He was very professional. Thanks for the quick turn around!

Steve Jones

Tavelle was very kind and professional. He wasted no time in diagnosing our a/c issues, fixed the problem, and doubled checked to ensure that it was working properly.

Gabe Gambrill

Andrew was punctual and friendly. He explained why we had slow running.drains with our new piping and offered a solution that turned out to be successful.

Evelyn

I had been waiting two weeks to get plumbing services from another service provider who was not able to fix the problem when they came out. Called Fenwick and they were able to provide me same day service and fix the problem. Nathan was courteous, identified the problem and replaced the faucet. He thoroughly explained and showed me the cause of my leak.

Melissa T

I just want to shout out Rafael, who came to check a possible leak here at my home. He was very informative and professional and because of that my husband and I wouldn’t hesitate to use Fenwick for any future services!

Tera White

Reggie did a great job servicing my AC. He was professional and went above and beyond to make sure the issue was resolved.

Carl Overstreet

Our technician was courteous, efficient and professional. He diagnosed the problem, gave me an estimate for the work and even drove to a Jacksonville warehouse to get the part. He returned, installed the part then endured our HVAC system was operating properly.

Mike Schmidt

The service and the AC repair man was outstanding. Was told by Florida Home AC that my unit was broken and that I needed a new unit. Fenwick found a plugged system, unplugged the clog and system runs fine now. Thank you for your honesty!

Gina Hubbard

My technician arrived promptly explained what was happening so that I could understand everything that he was doing and he finally fixed my air conditioning, which has been out for five days. I’ve been living in 97° house all that time I was grateful for him coming, he did a wonderful job.

Scott Durland

Rafael Serrano trouble shooted my plumbing issue, which 3 or 4 other plumbers couldn’t resolve and provided practical solutions that actually worked to address my issue. Rafael was friendly, knowledgeable and practical in his approach. I am very pleased with the work done.

Dave Masiello

Tech Jessie came out and found out where the source of our leak was within minutes. His partner and him were very polite and patient. They fixed the issue and cleaned up. No complaints here. They did a good job. Thank you

Sherry Nilemo

Thoroughly disappointed with follow up after install. Have been trying to get a couple things fixed but the last straw is today someone showing up without a ladder to fix a problem!!! Unacceptable, as I have been HOUNDING the install manager to make it right, to no avail. VERY disappointed.

V. Calkins

Fix our problem right away, very professional and cleaned up everything beyond what we expected. Arrived on tine and will recommend to everyone! Very happy with services provided.

Michele Lavasseur

Rafeal did an an amazing professional job checking my plumbing system for Issues I had been having. Very courteous and prompt. Thank you again Rafael!

Sheila Saperstein

Steve was awesome! He took his time explaining everything and fixed the problem! Great service! Super friendly!!

Thomas Blitch

No stars. Technician tried to cheat me by giving me a ridiculous quote for repair that didn't even address the problem. He said a refrigerant pipe had a hole in it when it was actually the TXV valve that needed replacing. All they want to do is sell you a new system.

Julie Cheeseman

Fadi from Fenwick was professional and very kind. He identified the issue right away and gave me an accurate estimate before starting the work. He went the extra mile. I will definitely be using them in the future!

Lois Holder

Our tech (Danny) was very professional and offered several options to fix our problem. Checked out everything to be sure that we were good to go, no more back up. Great job.

Amado Silva

Elmer was great. He took the time to show me what the problem was and what options I had to resolve it. From a quick fix Contactor replacement that might recur again in a few months to a Compressor replacement that would last a few years to a total system replacement that would last 10-15 years, he took the time to explain the pros and cons of each. We opted for the temporary fix knowing that it would take some time to schedule either of the remaining compressor or total replacement options.

Afzal Majid

Dustin is a great guy. He take the diagnostic test in a minute and find out the problem. I think he’s a great asset for this company. It’s hard to get someone like him and he has a great personality.

Lisa Sclafani

James and his party came within a short time of placing a call for services. He explained all options, was polite and was able to fix our issue quickly. Great service are very satisfied with our service.

John Dunlap

Nathan arrived on time and diagnosed my problem within minutes. He was personable and professional. Did not try to sell me something I did not need, but did give me estimates for possible future purchases that I inquired about. Would highly recommend Fenwick. J Dunlap LCDR, USN, RET

Valerie Lauderdale

Had plumbing issues. Faucet and valve leaks plus had them inspect water heater for proper operation. The technician was available sooner than expected . Decided to have him inspect 4 bathrooms and laundry room. I learned a lot from technician and will have them come back to do $2 k of faucet / valve work. Very pleased to have Fenwick be a part of Waychoff. Have always used Fenwick since moving to Florida. They do not disappoint.

Michele Miller

Wade was very informative and he solved our problem in a timely manner. The company got the technician to our door very quickly and the cost was well worth solving our problem.

David Graham

Nathan L. was incredibly helpful and friendly, arriving promptly after our call. He efficiently fixed our issue, making the entire experience smooth and stress-free.

JK

Super fast response (within 5 minutes of submitting online form) before 8AM and on a holiday. Arrived within 40 minutes. Did a complete diagnostic and explained everything as he went. Elmer was fast, friendly, professional and extremely informative. Best service I have ever received.

Sandy Lo

Fenwick was amazing! I was struggling to find a plumber that would replace an undermount sink and fix a leaky pipe. Fenwick was able to send someone same day! Justin and his partner were prompt, got down to business, and discovered we had a leak in the faucet as well. I highly recommend this company for your plumbing needs!

Jaime Willson

I have used Fenwick for years for both HVAC and plumbing issues. Top of the line work and great communication. I haven’t left a review before, but after my technician was so wonderful yesterday, I thought I needed to. We thought our plumbing issue was simple, but he came and looked at it (with the intent to repair) and he helped us realize that our issue is actually much more than what we thought and not just a plumbing problem. He was so attentive and thorough. I will be requesting Khan specifically for all of my future plumbing needs.

Tammy Griffin

Dylan Smith from Fenwick is awesome! Had another company came out prior who wasted my time and money! Dylan came out and listened to what we said was wrong and fixed the issue! Unlike competitor Lickety Split who were horrible and was just looking for more ways to xharge more money! Took forever to make them leave my house! Fenwick was even cheaper and technician was awesome!!

Janette Ocasio

Rafael Serano was very punctual, polite and Profesional. He took his time to evaluate the situation and did not leave my house until he was sure everything was taken care of. We need more people like him. I would highly recommend him. Thank you Rafael.

Cyn Music

My plumber Nathan was phenomenal. The simple clog turned into a journey due to not being able to locate the sewer clean out because it was hidden. Got it located and then Nathan and his auger got the job accomplished!

Paul Franks

I could not recommend Fenwick Plumbing more. They had two crews here today to do a re plumb but determined where we had a leak, fixed it and on the way saving us considerable money. The team was terrific to work with.

Ethan Neal

I had a terrible experience with Fenwick. An employee from Fenwick (I will not put his name out there) came out to quickly diagnose the entire HVAC needed replacing. The capacitor, the motor to my fans, the defrost board, etc. The entire time making notes of any blemishes in the system saying “the box around the capacitor destroyed it due to conduction” and “the burn marks”, to then serve me my only two options: 1. Replace the parts noted above for $2700, or 2. Get a new system and I can finance. I declined as this seemed very predatory and fear-mongering, to which he immediately did the following: 1. removed “non-essentials”, 2. added coupons, and 3. let me use HIS military discount, all of which got the price down to $1700. I persisted and said I will need to get a second opinion on the HVAC before doing anything, to which he said he “knew a guy” that could stop by after hours and do the exact same quality of work for $1200. I declined again. After all of this, I was charged $89, to which he “graciously” didnt add on the additional $89 that they meant to charge me. How kind. Within 24 hours, I had a family friend take a look, and quickly identify that the capacitor is bad. Within 30 minutes we put a new capacitor in the condenser and the system is working. I understand Fenwick has a “fixed rate” to which they will eat any costs if the price goes above initially expected; however, a capacitor costs $30 at Ace Hardware. Instead of carefully checking each part to identify what can be salvaged and what needs replacing, he decided to try and charge me a blanket 100x fee over the cost of a capacitor which is absurd. To drop the price over $1000 when I gave simple pushback is absolutely absurd as well. This was my first experience with Fenwick - Never again. Do better.

Fran Mirmina

I didn’t realize I had a water leak at my main water line. Fenwick came out at my neighbors request but they discovered the leak was not for my neighbor but it was for my home. Ron from Fenwick was the plumber on the call. I wasn’t home at the time and had to pick up my wife from the airport. Ron walked me through the.issue on the phone and fixed the problem. He did an excellent job!

Debbie Schmidt

Michael and Tino were great. Quickly diagnosed the issues and helped us come up with a solution that made sense. Really appreciate how these guys treated us and our home as if it were their own!

Summer place

Michael and his coworker did an amazing job. They discovered the exterior leak and replaced our hot water heater. Very professional

Mark Ghirardi

Rafael was very professional, informative, and kind. He resolved our issue and got us set up with the next steps of our situation. From initial call to resolution everything was sorted in under 4 hours total on a Sunday afternoon. No pressure and offered realistic information regarding DIY solutions, as well as great conversation during the job.

Leslie Land-Mims

Fenwick’s service was timely and professional. Matt and Sean were courteous and worked diligently to replace our water heater. There were some challenges due to our home but they figured it out. We had hot water on the day of our sevice. Thank you! 🙏

Colleen Cockcroft

Khan at Fenwick plumbing was super awesome! He was able to find some discounts for me and fixed the blockage in my shower drain without having to bring out the “big guns” which also kept the cost down. Super professional and friendly and explained everything he was doing and picked up on another problem I will need to get onto at some point with my sink tap. Very happy with my experience!

Linda Ingram

Frank Lamia was our technician and was knowledgeable and friendly not to mention courteous as he kept his shoes off inside the condo. He also checked the faucet after turning the water back on to ensure the leak was fixed. Highly recommend.

ML GG

Jesse was on time, professional, and immediately was able to determine the issue. Jesse fixed my issue to my satisfaction and went above and beyond to make sure I was satisfied. Will recommend this company and Jesse.

Criss Vanderburg

Patrick Lowe was the technician that came out to address my issue and he did an excellent job. He arrived within an hour, was extremely knowledgeable and friendly, and quickly resolved the issue. I would highly recommend Fenwick, and Patrick specifically, based on my experience.

CHARLES SMALL

Had an issue on a Sunday morning and they were quick to send someone out. The technician (Tim Allala) was very professional and courteous. Had a secondary problem late Thursday night the same week and they sent the same tech first thing in the morning. He quickly identified and resolved the issue. Fenwick covered the charge for having to come out a second time without me asking. Fenwick has a new customer for life. Thank you!

vicki newsome

Tech explained different solutions to my problem of a clogged drain, then gave me the total price options. The solution to the problem was too expensive to be able to complete right now. He tried the less expensive route, but that didn’t work, so I paid for the service call and his time, which was fine. I really appreciate him being up front with cost, etc.

Vanessa Boyer

Raphael was super helpful and knowledgeable. He went above and beyond identifying and fixing the issue. Along the way he made sure I was aware of what was happening. We were blessed to have Raphael answer the call. Would definitely recommend the service to others. Great job

Linda Shoemaker

Very good customer service from initial appointment scheduling, texting arrival time and promptness. Highly recommend. Good & not-so-good news..., unable to find leak in kitchen ceiling; recommended a roofing company. Fenwick is my go-to plumbing company! Techs are professional and kind. Appreciate his recommendation rather than just performing something not actually needed then charging a ton! Trust.

Dan Jaffa

Not often can a plumber save a marriage but Fenwick rep Dayngel did an amazing job installing my new undermount sink. Our last one fell out and me one installed.

Tony Kurtis

FENWICK DOES IT AGAIN! We got a note from the water company that we were losing 50 gallons an hour from somewhere. I called Fenwick, like I did last year from a leak in my master bath. Angel, the technician came out immediately. Super personable and professional guy. He found the problem very quickly with equipment that he was happy to share with us. He then explained in detail how he will fix it and what materials he will be using. Does it get any better than that? He was done from arrival to completion in about 2 hours and charged us a very good price. We are Fenwick customers for life!!! Thank you Angel!

Rhonda Price

Michael Bowen and Sean Reade did a great job! They listened to my concerns, diagnosed the issue, and answered all my questions. I appreciate the timeliness of resolving the issue and the helpful tips along the way. We have been looking for a plumbing company for years! Thanks so much for your help! 💫

Brenda Haas

I called Fenwick for a nin-emergency situation and thought for sure they wouldn't be able to make it out until the next afternoon earliest. Not only did our tech, Ron Ayers show up same day, he was earlier than expected! He did a great job and helped us to understand what caused the problem so we would know how to try to avoid it happening again.

Whitley Crocker-McIntosh

Michael Bowen and Khan were great! He was very informative and patient through the whole process. I just brought a new home and it had a leak. He came out found the leak and explained the entire process of what he needs to do. He even provided information about the history of work done to the home I purchased. They worked diligently and got the job done in a day. I learned some much about the pipes in the home. He's a plumber and an educator. Best experience as a first time homebuyer.

Zenobia Thomas

The service technician was outstanding. He educated us as proceeded to analyze and resolve our issue. He was extremely personable, friendly and down to earth. We definitely will request Tim by name for future issues should they arise. He gets a 10 rating from this household.

Kevin Mercer

Fenwick Specialist Jesse Thigpen was Excellent. Very professional, knowledgeable, thorough, and expedient. Got all our plumbing issues inspected and addressed with great advice for follow-up maintenance. Highly recommend!

Scott M

I have an older house built in the 60s with cast iron pipes. Needed to get a home inspection asap to change homeowners insurance after many home insurance companies bailed out of business in FL. The main issue was a clog in a bathroom sink along with polybutylene pea traps that had been previously installed at my house. I decided to obtain 3 estimates. Fenwick sent Joshua S. out to provide initial estimate, diagnostic work, and repair. I am 100% certain that Fenwick saved me hundreds of dollars on the cut out and repair of defective piping within a shared wall between kitchen and bath sink. Joshua noticed that he could access faulty bath sink drain piping through a panel under the kitchen sink. A competitor wanted to rip out my bathroom tile, wall, etc. to access the pipe. Professional, reasonable, smart, and fast is how I'd like to describe Fenwick Home Services. I now know who to call when I need plumbing in the future. Thank you, Fenwick!

Kyle Brownett

Our Technician, Bill, was awesome! He arrived within our timeframe. He quickly diagnosed the problem and got us back up and running. He even let me watch the process and explained everything that was wrong and how to fix it! He was very personable and easy to talk to.

Grace Miller

I’m so glad I chose to go with your services! The two men who serviced my phone were able to identify the plumbing problem right away, explained everything to me, and fixed the issue promptly. Very professional and kind! Michael Bowen is the guy to go to with all your home fixing issues! Thank you!

Marcus Brubaker

Service was top notch. Communication was excellent! Setup an appointment yesterday for this afternoon and was contacted about an earlier appointment which had my issue resolved before the original appointment was scheduled. Will certainly be recommending and using for all future needs!

Shelly Dunne

After 20 years of ongoing plumbing problems (and thousands of dollars later), two of my neighbors recommended I call Fenwick Home Services. Two days ago they sent a plumber who diagnosed my problem. It was my old water softener unit that had never been fully uninstalled and was clogging up my pipes. Today they sent a Master Plumber, Michael Bowen, along with an assistant, and installed a new soft water unit. Michael Bowen said I was “infiltrated throughout the house… one of the worst he’d seen in 40+ years of plumbing”. Michael Bowen also suggested (but didn’t try to sell me) that I might think about replacing my hot water heater, which was installed in 2009, after I had a flood inside my home near the old water heater. I had been thinking I was living on borrowed time with this one. Fenwick sent it out, and that was installed at the same time. All in a day! In all these years no plumbing company has ever accurately diagnosed my problem. I am incredibly grateful to everyone at Fenwick. The dispatcher was great, and helped with getting me on the schedule first thing this morning, as I work in the afternoons. I received a text message that they were on the way and I could track them en route. I can safely say you are in good hands with Fenwick. Finally my plumbing issues are truly resolved! Many thanks!

CL Dobbins

The technician was great and explained a variety of things that may be causing the issue with my AC unit, but ultimately it’s two days later and my upstairs unit is still not cooling down the bedroom and loft. The thermostat showed 99 degrees when he first arrived and after paying more than $600 to correct the issue it’s still almost 80 degrees upstairs 2 days later. Not satisfied with the results so I’m hopeful they will correct the issue timely.

Morgan PlusFour

I typically don't write reviews, but my recent experience with Fenwick Plumbing compelled me to share. When the utility department alerted me about a potential leak, I didn't notice anything amiss at first. Promptly after calling Fenwick, Matt and his assistant were at my doorstep within hours. Their polite and professional approach was immediately evident as they expertly located the elusive source of the leak. I was particularly impressed by their extensive knowledge and efficiency. Once they identified the issue, they swiftly addressed it, minimizing any disruption. Matt and his team were not only tidy and organized, but they also equipped me with the necessary information to make an informed decision, potentially saving me from a costly fix. Having relied on Fenwick Plumbing for several years, I've consistently been pleased with their service, but this experience particularly stood out as exceptional. Joe K

Tammy Finn

Justin was awesome! We hit a snag on dishwasher install and he was able to resolve on the spot with efficiency. This is the 3rd time I’ve used Fenwick and they have been nothing but amazing every time.

Shannon Smith

Ben has visited my home several times over the last year while we did a home remodel. He is always super professional and Helpful. I appreciate the way he explains what he’s doing and why. Fenwick has excellent technicians. I have always been pleased with their work. Also, if for some reason, something wasn’t done correctly, they always come back promptly to fix it.

Richard Sentz

We placed a service call on Tuesday morning and were informed that a technician could arrive before noon, which was faster than we had expected. Tim Allala was the service technician who arrived and he provided excellent service. He was able to resolve the issue in a timely and efficient manner. The quote provided was more than fair. We will definitely keep Fenwick in mind as our go-to in the future. Thank you, on behalf of Gordon Chevrolet of Orange Park!

Cheri H

On the day before my 40th birthday house party, my home started not heating well. At 5:30am day of the party I got desperate and decided to message Fenwick because they we one of the very few 24 hour service companies. They showed up by 4:30pm same day. My tech Michael was absolutely amazing! He was extremely knowledgeable and personable. He answered my millions of questions and fully assessed what was going on. Unfortunately there was nothing I could do day of but he gave me all the info I needed to remedy my issue. I'm so grateful. I would use them again in a flash. Highly recommend. Ask for Michael if you get AC service. He was great.

Jackie Monsoon

Rafael Serrano service technician was able to diagnose and repair my plumbing problem quickly, and discussed all options in regard to the fix, and the best approach keeping in mind my preferences. His workmanship was high quality, and he took the time to describe his work afterwards. He was courteous and professional, and I am very satisfied with the job. He replaced the drop ear elbow pipe in the wall and removed and replaced the bathtub spout stuck on the pipe with a twisted set screw.