Topic
Fair & Transparent Pricing
90.9% positiveAcross 298 reviews of Fenwick Home Services in St. Augustine, FL, fair & transparent pricing appears in 11 reviews (90.9% positive), from 2026-04-17 through 2026-10-01.
Key findings
Fair & Transparent Pricing mentioned in 11 of 298 reviews (3.7%)
90.9% of Fair & Transparent Pricing reviews are 4 or 5 stars
Average rating in Fair & Transparent Pricing reviews: 4.5★
Aspects most discussed in these reviews
Pricing & Value
91%10 mentionsProfessionalism & Conduct
82%9 mentionsCommunication & Updates
64%7 mentionsTechnical Knowledge & Expertise
64%7 mentionsPunctuality & On-Time Service
36%4 mentionsCourtesy & Friendliness
18%2 mentions
Reviews mentioning fair & transparent pricing
Tim Brockway
Service was prompt, professional, in line with the initial quote. Excellent encounter.
Staci Cleveland
The best service, honest, reliable & not trying to just take your money. I will only use their services moving forward. Danny was incredible to communicate with & explained the issues in a way I could understand (I do not speak electrical) - cannot recommend more! Thank you. 🙏🏻
Nancy Silverman
Dale was fantastic. He explained all the work he was going to do and made sure I understood it all before he started. He was very nice and respectful. The work was top notch. I felt the price I paid was very reasonable. I highly recommend Fenwick.
Camper Special
Andrew m was my tech. He installed my new sink fixture quick and good. He was also on time at 12pm on a saterday. Andrew also could have upcharged me but figured out how to do job without all the extra stuff. Thx buddy!!
Margaret Henderson
Michael was great to help estimate and fix our water heater. Gave us straight answers and worked with us on costing. Definitely calling Fenwick next time we need plumbing!
Linda Herlocker
Kodie was awesome! Fast, efficient. And the company gave us a fair price on a non-standard job. Amazingly, they came out within just a couple hours of us reaching out. Totally satisfied with the whole experience.
Response from owner
May 27, 2026
E
I called in for an appointment because I needed to repair a toilet. Technician came out and took a look and left for about 5 minutes and came back to show some options for repair. The pricing was really high so I decided to wait and just pay the service dispatch fee. The Technician then tells me it will be $99. I was told the dispatch fee was only $89 by two agents when I called to make my appointment. But the Technician said the price went up a day or two ago. Mind you, I made the appointment the same week so was totally shocked that no one told me the price went up and they had many chances while reminding me of my appointment that the price would go from $89 to $99. Just seems like a scam for them to come and take a look without doing any work expect to say yes it's broken and then not even mentioning the price change. Seems to me a bit unethical to change without prior notice.
Response from owner
May 21, 2026
Carolynn Walker
Replace gasket and flange on toilet.He was good about showing each part that needed to be replace and if was additional amount he wold asked for permission .
Response from owner
May 18, 2026
Maria Harvey
Kodie did a fantastic job installing our hot water heater. He was friendly, efficient and patient. He explained our options and the process in detail and was able to answer all questions. Pricing was transparent. Kodie is an asset to your team. Thanks guys.
Response from owner
May 15, 2026
Linda Bennett
I liked that a photo of the technician was sent to me before he showed up. Fenwick was prompt with communications and the tech was on time. He was professional and informed me of what’s would take place. However, a permit from my county was required since it was a replacement ‘propane’ water heater. I was told no permit was necessary. So, a small bit of confusion on that. The total price in the written quote for everything was higher than expected. Other than that, I was impressed with the tech and the excellent prompt communication of Fenwick. I would call on them for a different need.
Response from owner
May 15, 2026
Gayle Granger
Excellent service. They arrived right on time, the price was fair, and no mess left to clean up. Gave me hints so I may be able to fix it myself next time. Perfect service!
Response from owner
June 17, 2024