HVAC Services

Amy Sutemeier

I think most people whose AC goes out on a Friday afternoon would prepare to spend the weekend sweating and miserable. Not the case with Fenwick Waychoff! I got a same-day appointment and Kevin worked on that HVAC system till 10:30pm! I won’t have to resort to sleeping on the kitchen tile floor to stay cool! He fixed it! I’m so incredible thankful! This is above and beyond the call of duty! No comparison- ⭐️⭐️⭐️⭐️⭐️⭐️⭐️<br><br>I need to add another review because Fenwick Waychoff also fixed our electrical issues this morning. I now have air conditioning and a working circuit breaker in the garage! Danny Morrison came to the rescue first thing on a Saturday morning. He was outstanding! He saved me hundreds of dollars getting the power issue repaired so I don’t have to throw out all of the food in the garage fridge and freezer. Professional, polite, and a genius with electrical issues. Thank you so much! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Monique Chappill

Sean was amazing! My HVAC went out and stopped working unexpectedly last night. He located the root cause and immediately got to work. We are so grateful that Sean was able to get us up and running! Thanks for your expertise Sean!

Cathy Talbot

Brandon did an excellent job taking care of our AC system and went above and beyond to make sure things were taken care of the same day ! Brandon was very kind and knowledgeable and I highly recommend him as a technician in your home.

David Butler

In Callahan Florida, Youn Lopez completed my Daikin AC and HVAC's first annual maintenance checkup. Very professional service. Youn answered or explained all of my questions about the maintenance services being performed. I now know that Waychoff and Fenwick have merged, adding plumbing and electrical. I asked Yaun about their plumbing services's ability to install a flash water heater under my sink. He assured me that Fenwick could handle any plumbing and electrical work required.<br>D. Butler

Kelli Henry

We purchased a unit from Fenwick back in 2024 with promises of stellar service. The installation went extremely poorly. One of their technicians brought his phone into my attic and dropped it down the wall in my bathroom. I stepped out to go visit my husband's grandmother in hospice and came back to find a square hole cut out of my bathroom wall. Without my consent or even notifying me via phone, they decided to cut an entire piece out of the wall of my bathroom. They also without my consent ripped the frame off of my bathroom door to access some cords. They had my phone number at all times and could have reached out. I learned later that the supervisor was not on site for the entire installation and only checked in once or twice. I may have been able to forgive all of that and take it as a lesson learned because the unit that was installed worked very well. However, after that, all attempts to collect on promises that were made went ignored. We were promised two filters after installation and never received them. I reached out to the manager and he ignored my messages. I decided it was not worth the headache so I did not push it further. Yesterday, our unit started having errors causing it not to run properly. It is one of the hottest weeks so far this summer so you can imagine it was quite uncomfortable. Around 7:30 I reached out to Fenwick based on their promise and advertisement for 24/7 emergency service. I was told that they closed their dispatch and would not be able to help me. I was infuriated because I was sold on 24/7 emergency service and apparently that was a lie. I went to their website and see that they also advertise 24/7 emergency service with a picture of an AC unit with smoke coming out of it. Any person of average intelligence would take this to mean than if your air conditioner goes out they will come out and service you 24/7. I got a call back from a supervisor this morning who was very curt with me even though my frustrations are completely valid and informed me that the 24/7 emergency service only means that a customer service representative will answer your phone call. Mind you, these customer service reps have no information or expertise on any HVAC or plumbing products. They only answer the phone and basically take a message. Before making a decision on purchasing a unit from this company, please ask the questions I did not. There were several other offers that were more expensive but offered better service and I will definitely not be recommending anyone purchase a unit with Fenwick in the future. The one positive I can offer is their technicians, Christian and Dylan are respectful, knowledgeable and extremely easy to work with.<br><br>UPDATE: they lied in their response. They never made any attempt to contact me or reach out in any way.

jasmine313404

Sean H was outstanding ! I bought a 1960s house and are sorting through all the things from previous owners. I noticed our electrical bills spiking so called Casteel to evaluate along with some items on our inspection report. I have an older unit but Sean was able to implement some changes to make it more efficient until we were ready to install a newer unit sometime in the next few years. He was very precise, professional and even wore shoe covers to not track dirt In the house. I signed up for the annual membership to have my hvac, humidifier inspected twice a year to keep all items in tip top shape. Thanks Sean!

Linda Svejkovsky

Air conditioning stopped working. Set up appointment online and Kevin, our technician, fixed the unit-condensation line had a blockage. Kevin was great. He was very polite, knowledgeable, and thorough. Showed and explained pricing after finding the problem. Fixed the unit and cleaned up afterwards. I would definitely recommend.

Carol Spear

Sean Haynes was the most patient, knowledgeable and professional HVAC Professional I have encountered in all my years as a real estate agent. Great work and problem solved🙌🏾

tommy oristian

***SHOULD HAVE BEEN MY FIRST CALL***<br>Lost power on a summer day and called Snyder to help fix an issue with my whole home circuit breaker. The tech who arrived from them was nice and professional, but was clearly being pushed by his higherups to over sell us on services, to include purchasing an entire new HVAC system to the tune of 24k dollars.<br><br>My system and house are less than 7 years old (even though it is a DR Horton). Sounded fishy to replace the whole system this quickly so we called up Fenwick Waychoff for a second opinion at 6pm on a Thursday. Mr. Melendez promptly showed up the next morning at 9:30 when I was given a range of 10am to 2pm. He got to work immediately and diagnosed a slightly weak capacitor that would only take 30 minutes to replace. He took what I was quoted to be a multi-thousand dollar repair and brought it down into the hundreds. He completed some other optional work for me and had the cool air running before noon. He was fast, professional, and saved me thousands of dollars. Happily signed up for the yearly membership.<br>***WOULD GIVE 6 STARS IF IT WAS AN OPTION***

Khadija Reville

This is how fenwick left my ac unit after paying over 1700 for service this company is a scam I called to have a tech come back out since the work was done today and the dispatcher said they would have someone back out between 6-10 the dispatchers name was Jennifer or something but she was very short and rude and didn’t want to even resolve my issue find a new dispatcher because I truly believe she messed up on purpose it is now 9:56 and no tech has shown so I called the number to get an update the very nice gentleman Edward on the customer service line had to unfortunately tell me that the tech went home at 8 pm and was not sent to my home so no one would be coming out tonight. This is disappointing and I will NEVER ever recommend this place to anyone ever this place can’t be serious about leaving exposed wires and calling this a professional install it looks like a kid fresh out of HVAC school tries to do this job 1700 dollars later and this is what is left with for my ac please make go to another provider and save ur time money and actually get a tech to come out to the house when they say they will even Comcast shows up during their window times but not this company

Edward Riley

Ryan did an awesome and efficient job of diagnosing the problem with my a/c. The repair was fast and through. And a long the way he shared valuable information to help me maintain my system. Thank you Ryan

Crissy Ward

We purchased a brand-new indoor and outdoor HVAC system from Waychoff four years ago, and unfortunately, it has been one issue after another ever since.<br><br>Since the system was installed, I haven’t been able to simply schedule a routine maintenance appointment because we’re constantly dealing with repairs. Every 3–5 months, another issue comes up. Over the years, multiple parts have had to be replaced, and some of those same parts have been replaced two or three times.<br><br>Since May, I’ve repeatedly requested to speak with a manager regarding the ongoing history of service calls and recurring problems. Despite those requests, no one has ever called me back. The last representative I spoke with even told me, “I sit right next to management, and they’re in the office today. One of them will call you back.” That call never came.<br><br>It’s incredibly disappointing. I used to recommend Waychoff to everyone I knew, but after years of recurring problems and a complete lack of follow-up from management, I can no longer do that.

forrest balk

Sean came and diagnosed my system while explaining the details along the way. Very friendly, polite, and knowledgeable! He made me feel like I was part of the process and a valued customer!

Sterling Tyler

Devonte was awesome! My outside unit stopped running, called in - they had someone out with the hour. Devonte quickly figured out the issue, got it fixed and explained what I needed to do for another issue that was coming up as a result of the capacitor going out. Got the total for that so I can save to get that fixed. Super happy - and everything was covered under warranty today so that made my day even better. You guys are the best!

Elsa Lent

Devonte Byrd Excellent Service did an amazing job fixing my AC. He was professional, on time, knowledgeable, and explained everything clearly. My house is cool again and I couldn’t be happier. Highly recommend him to anyone in Jacksonville needing AC repair!

zach pizza

Sean was amazing. Took the time to explain the issue. How we could avoid it in the future and had our AC feeling cool in no time.

Samuel Spencer

Had a new hvac system installed. Everyone was informative, polite, and professional, from the estimator to the installation crew. Definitely recommend, and will use again.

Brianna

We had Waychoff / Fenwick out because our ac wasn’t keeping up and we noticed a burning smell in the breaker box. Their technician arrived flipped the switch to the a/c breaker and said the compressor went out. He quoted us $3500 to replace just the compressor. Then of course he says we just need to replace the entire system. The cheapest system was $10,000. I immediately had a second opinion come out from World’s Greatest A/C. I explained to him the situation, the burning smell, etc. he immediately pulled the face off of the breaker box, removed the a/c breaker, and immediately noticed that the wires had burned. After replacing the breakers, we turned the AC back on and was it cooling perfectly. Thank you Waychoff for trying to sell me on a $10-$20k that would have not even worked after being installed and my current unit was functioning properly. Waychoff / Fenwick are nothing but money hungry crooks!