HVAC Services

Tomi Windle

Very efficient person knew his job well. he did leave debris that he cleaned off the hvac air intake. Although I was happy he took time to clean the area, no else had before.

Jack Freeman

Excellent service. Technician Chris was thorough in his explanation of his service and details of our unit. Excellent company with high standards.

Tabitha Everett

I had an excellent experience! Eddie was wonderful. He was professional, knowledgeable, thorough, and took the time to explain what he found and what needed to be done. He replaced my capacitor, but he also found other issues with how my system had been set up and discovered that equipment I previously had installed wasn’t even connected. He corrected everything, explained what he was doing, and provided pictures documenting what he found and the work performed.<br><br>The difference in my AC has been incredible. My home is cooling so much better that I’m now keeping the thermostat several degrees higher than I used to and still finding myself cold! 😂<br><br>I was also impressed with the value and decided to sign up for their annual maintenance plan. Eddie even scheduled my spring maintenance appointment for me before he left. I never felt pressured or like I was being sold things I didn’t need. Eddie earned my trust, and after this experience, they’ve earned my business. I highly recommend them, and I’ll definitely be requesting Eddie in the future!

Luis Delerme

Mr Allen did an outstanding service today. He also explained everything that he was going to do. I will recommend Waychoff Air,<br>Technician for the knowledge that they bring in to do their job.

Julia Cramer

Enjoyed the visit with David . He is an AC expert, and exceeded my expectations. Tv Thank you.

Angie Nutial

Buster was my technician. He was professional and efficient. He provided a great summary on my HVAC unit and what maintenance work may be needed in the near future. He showed me everything and made recommendations. At no point did I feel pressured into adding on anything to my service.<br><br>I ended up needing a new compressor and additional coolant.

Donna Bailey

Andrew Justice serviced our units today. His knowledge of the HVAC units was exceptional. He was very professional and courteous. I highly recommend him as a service technician.

Blake Obi

I would be cautious. This company was recently acquired by a private equity group, SGA. My mother is older, and called them to fix her A/C, which was down. She called them because they installed the unit 4 years ago. They were unable to fix the problem saying it would take 4 days to get the part, and they tried to get her to purchase a warranty up front before the work was done. She declined and sent them away. She had another company come out and they fixed the issue quickly and cheaply since the part was under warranty (motor replacement). They were clearly trying to take advantage of my mother. Very disappointed by this kind of dishonest, dishonorable behavior. I would look elsewhere.

Cre Sha

Justice took care of the scheduled maintenance. He was thorough in explaining what was completed. Thank you!

Roslyn Panichas

I had my fall AC system maintenance done and my service technician (Dylan Smith) was very professional and respectful while in my home. He did a thorough cleaning of both the inside and outside parts of the system, as well as, checked all the boards and setting to ensure that the system was working at its peak performance. Fantastic job.

Debbie Leming

Devonte was the third technician who attempted to resolve the problem of my AC unit shutting off due to clogged pipes. He was professional, friendly and thorough, going the extra step to resolve the problem. There was no charge for this return service call.

Judy Terrazas

Keith was very knowledgeable and explained his and why I needed to update my services. I would recommend him to everyone.

sandra mongeon

John was outstanding today answered all my questions he was very knowledgable professional easy to understand..He explained every thing he was doing for the maintenance on the ac unit. I was very pleased.

Dennis Freeman

I had the pleasure of meeting, and learning from, Wes today! Wes was friendly, courteous, charismatic and professional! He quickly identified the issue which was shorting and tripping the breaker on my hvac handler, then swiftly resolved the issue. Wes kept me informed throughout the process, noting the reason for the problem, the resolution, and associated costs to repair. I will definitely engage waychoff's for all of my future hvac needs!<br><br>9/24/26 - Andrew Justice from waychoff was out today to tune up my ac system! Professional, respectful and thorough!!

Robin Perkins

Always friendly and helpful. Always does a complete and thorough check of the entire system. We’ve been happy since day one and each service call is as good as the last.

D W

AC tune up went good. Technician was very professional.

Van Fuller

Ac went out on Saturday evening. Gerald arrived at 8:30 Sunday morning and repair completed by 9:00 am. It was a capacitor and quickly changed out. Some companies have been trying to change out whole house systems when a relatively fix is all that’s needed. I trust this company and will continue to use them 😀

KenMor 09

Quick, efficient and communicative. I knew what was happening throughout the entire process and feel confident that my new units will be properly maintained with this company. Highly recommend.

Barret Bottomley

Our HVAC died last night, called Waychoff right away. Keith showed up the next day and quickly diagnosed the problem. Initially they thought the part would take 3 business days, but Keith went above and beyond calling around Jax and found the part same day. Amazing experience.

Jaynie Harris

Ryan was very friendly and provided excellent advice and value after our AC stopped working overnight. So happy to have found an honest and trust worthy company with so many services!

Shelly

Devonte was on time, did a great job he was knowledgeable of our equipment<br>A+! Thank you 😊

Bonnie&Clyde

⭐⭐⭐⭐⭐<br><br>Eddie did an amazing job! He was professional, knowledgeable, and very thorough. He took the time to explain everything and made sure the job was done right. I really appreciate his hard work and excellent customer service. Highly recommend Eddie for all your AC needs!

Walter Meadows

Devonte the service technician was an excellent and knowledgeable tech he showed up on time and got straight to work he explained different thing to help improve my air quality and gave me advise on how to keep my unit in good standing till they return for my next visit and he is a good representation for you all company and I will recommend him and your company to whom may be in need of AC assistance

Missy Belle

Professional, friendly and upfront. Appreciate all those qualities when it comes to a major replacement/repair. Initial technicians that came out were 5stars too. Quick response to problems and resolutions offered, from AC choices to financing options were varied enough that it made it easy.

Amy Sutemeier

I think most people whose AC goes out on a Friday afternoon would prepare to spend the weekend sweating and miserable. Not the case with Fenwick Waychoff! I got a same-day appointment and Kevin worked on that HVAC system till 10:30pm! I won’t have to resort to sleeping on the kitchen tile floor to stay cool! He fixed it! I’m so incredible thankful! This is above and beyond the call of duty! No comparison- ⭐️⭐️⭐️⭐️⭐️⭐️⭐️<br><br>I need to add another review because Fenwick Waychoff also fixed our electrical issues this morning. I now have air conditioning and a working circuit breaker in the garage! Danny Morrison came to the rescue first thing on a Saturday morning. He was outstanding! He saved me hundreds of dollars getting the power issue repaired so I don’t have to throw out all of the food in the garage fridge and freezer. Professional, polite, and a genius with electrical issues. Thank you so much! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Monique Chappill

Sean was amazing! My HVAC went out and stopped working unexpectedly last night. He located the root cause and immediately got to work. We are so grateful that Sean was able to get us up and running! Thanks for your expertise Sean!

Cathy Talbot

Brandon did an excellent job taking care of our AC system and went above and beyond to make sure things were taken care of the same day ! Brandon was very kind and knowledgeable and I highly recommend him as a technician in your home.

Kelli Henry

We purchased a unit from Fenwick back in 2024 with promises of stellar service. The installation went extremely poorly. One of their technicians brought his phone into my attic and dropped it down the wall in my bathroom. I stepped out to go visit my husband's grandmother in hospice and came back to find a square hole cut out of my bathroom wall. Without my consent or even notifying me via phone, they decided to cut an entire piece out of the wall of my bathroom. They also without my consent ripped the frame off of my bathroom door to access some cords. They had my phone number at all times and could have reached out. I learned later that the supervisor was not on site for the entire installation and only checked in once or twice. I may have been able to forgive all of that and take it as a lesson learned because the unit that was installed worked very well. However, after that, all attempts to collect on promises that were made went ignored. We were promised two filters after installation and never received them. I reached out to the manager and he ignored my messages. I decided it was not worth the headache so I did not push it further. Yesterday, our unit started having errors causing it not to run properly. It is one of the hottest weeks so far this summer so you can imagine it was quite uncomfortable. Around 7:30 I reached out to Fenwick based on their promise and advertisement for 24/7 emergency service. I was told that they closed their dispatch and would not be able to help me. I was infuriated because I was sold on 24/7 emergency service and apparently that was a lie. I went to their website and see that they also advertise 24/7 emergency service with a picture of an AC unit with smoke coming out of it. Any person of average intelligence would take this to mean than if your air conditioner goes out they will come out and service you 24/7. I got a call back from a supervisor this morning who was very curt with me even though my frustrations are completely valid and informed me that the 24/7 emergency service only means that a customer service representative will answer your phone call. Mind you, these customer service reps have no information or expertise on any HVAC or plumbing products. They only answer the phone and basically take a message. Before making a decision on purchasing a unit from this company, please ask the questions I did not. There were several other offers that were more expensive but offered better service and I will definitely not be recommending anyone purchase a unit with Fenwick in the future. The one positive I can offer is their technicians, Christian and Dylan are respectful, knowledgeable and extremely easy to work with.<br><br>UPDATE: they lied in their response. They never made any attempt to contact me or reach out in any way.

Linda Svejkovsky

Air conditioning stopped working. Set up appointment online and Kevin, our technician, fixed the unit-condensation line had a blockage. Kevin was great. He was very polite, knowledgeable, and thorough. Showed and explained pricing after finding the problem. Fixed the unit and cleaned up afterwards. I would definitely recommend.

Carol Spear

Sean Haynes was the most patient, knowledgeable and professional HVAC Professional I have encountered in all my years as a real estate agent. Great work and problem solved🙌🏾

tommy oristian

***SHOULD HAVE BEEN MY FIRST CALL***<br>Lost power on a summer day and called Snyder to help fix an issue with my whole home circuit breaker. The tech who arrived from them was nice and professional, but was clearly being pushed by his higherups to over sell us on services, to include purchasing an entire new HVAC system to the tune of 24k dollars.<br><br>My system and house are less than 7 years old (even though it is a DR Horton). Sounded fishy to replace the whole system this quickly so we called up Fenwick Waychoff for a second opinion at 6pm on a Thursday. Mr. Melendez promptly showed up the next morning at 9:30 when I was given a range of 10am to 2pm. He got to work immediately and diagnosed a slightly weak capacitor that would only take 30 minutes to replace. He took what I was quoted to be a multi-thousand dollar repair and brought it down into the hundreds. He completed some other optional work for me and had the cool air running before noon. He was fast, professional, and saved me thousands of dollars. Happily signed up for the yearly membership.<br>***WOULD GIVE 6 STARS IF IT WAS AN OPTION***

Mark Brown

Sean was great for my scheduled maintenance appointment. Explained everything thoroughly and performed the work quickly and with high quality

Edward Riley

Ryan did an awesome and efficient job of diagnosing the problem with my a/c. The repair was fast and through. And a long the way he shared valuable information to help me maintain my system. Thank you Ryan

Sterling Tyler

Devonte was awesome! My outside unit stopped running, called in - they had someone out with the hour. Devonte quickly figured out the issue, got it fixed and explained what I needed to do for another issue that was coming up as a result of the capacitor going out. Got the total for that so I can save to get that fixed. Super happy - and everything was covered under warranty today so that made my day even better. You guys are the best!

Elsa Lent

Devonte Byrd Excellent Service did an amazing job fixing my AC. He was professional, on time, knowledgeable, and explained everything clearly. My house is cool again and I couldn’t be happier. Highly recommend him to anyone in Jacksonville needing AC repair!

zach pizza

Sean was amazing. Took the time to explain the issue. How we could avoid it in the future and had our AC feeling cool in no time.

Samuel Spencer

Had a new hvac system installed. Everyone was informative, polite, and professional, from the estimator to the installation crew. Definitely recommend, and will use again.