Responsiveness & Speed

mike filipkowski

Total seem less process from first call, scheduling ( tech showed up within a few hours!!), and technician was knowledgeable and courteous and fix my issue. Great job by the entire Fenwick Team.

Brittany Fudge

I’m very happy with the service I received from Fenwick today. We had a leaking spigot, and they had someone out within 24 hours to fix it. The technician arrived during the scheduled window, and I appreciated receiving a text beforehand with his name and photo so I knew who to expect. Brendan cleaned up the area well afterward and was very friendly throughout the process.

Bonita Diamond

Arrived in slotted time. Very professional. Kind. And helpful.

Camper Special

Andrew m was my tech. He installed my new sink fixture quick and good. He was also on time at 12pm on a saterday. Andrew also could have upcharged me but figured out how to do job without all the extra stuff. Thx buddy!!

BCrown_973

Tim came out to repair a broken pipe in our yard. He identified the issue immediately and gave us the price upfront. The repair was done faster than I expected. I was pleasantly surprised

Valerie Cutlar

They came right out when I lost cold water and their technician Kodie was just fabulous!! Kodie is knowledgable and very nice and friendly. We felt properly taken care of charged fairly and will be using them with all our needs moving forward. We received estimates on more work and are planning upgrades now.

Kevin O'Hare

We had a great experience with Fenwick today. Outstanding service. On time, kind and all our needs were met

John O'Neil

Nathan was great! My garbage disposal decided to self-destruct and was leaking under the cabinet. I set up an appointment on the website at 9:30pm. They had a plumber out by noon the following morning. I had already bought a new disposal "just in case". Hd inspected my old unit. A blade had chipped and grinded the gears. He removed the old unit & installed the new one in about an hour from start to finish. Great job!

John Somar

Spoke to them on the phone about a rusted leaking water heater. Tech was out by around 1 or 1:30p to give a quote. In the new water heater was installed ready to go but about 5:00 p.m. that day. That's what I call service and the technician is awesome to work with.

Lakysha Wiggs

My pipe burst, called the company and it was replaced the next day. Awesome service and I will be working with them for ALL my future plumbing needs oh! The price was hella reasonable!

jonathan tillman

Patrick was fantastic. He did a great job very efficiently.

Elvin Fowlkes

Showed up on time very knowledgeable quick made repairs and on the way

Raymond Butler

My Fenwick technician, Nathan arrived on time and ready to go to work. He diagnosed the issue with our drain and within 20 minutes we were unclogged. Appreciate the great job.

Ronnie Bond

Amazing job. Requested a repair. I received a 4 hour window starting literally 1.5 hours after my call and they arrived 30 minutes later. Work was done quickly and professionally and I was completely satisfied. 10 stars!!

Howard Mejia

I would definitely recommend Fenwick Services. I had a rusty gas pipe lines leak and they fixed it in a smooth same day and fast service. I am very satisfied with the work done by the technician Frank Lamia. He is very knowledgeable, explained everything in a transparent manner and got the job well done. Frank you’re the best! Thank you.

jacque316

Excellent and friendly service from start to finish. Showed up right on time and finished early.

K Ashline

We had a leak outside between meter and house. Fenwick was here within an hour. Nathan was great. He worked so hard to find that leak (line was like 2 ft down) and then repair it. We’ve used fenwick before and techs are always polite and great.

WogDT Jville

Prompt service and technician support. I was pleased with the great response and price.

Kathleen Gravley

Our water heater quit working Friday afternoon. Called Fenwick and they sent Raphael a wonderful, respectful young man and he did an exceptional job. I want to think Raphael and Fenwick for making a bad situation good thanks again, Rafael. Kathy.

Allen Tidwell

Called Fenwick at 11:30. Dan McMillan was there by 1:30. He did a great job. Very pleased with my service.

Spencer Timlin

Stellar customer service. Rafael came out on a Sunday when our water heater broke, no charge. He provided quotes and talked us through several different options. He was very knowledgeable and personable. I didn’t ever feel like I was being sold something. I had a few questions that evening and Fenwick dispatch put me in touch with Rafael and he spent time answering all my questions without even being assured he’d get our business yet. The next day the dispatcher, Jennifer, patiently helped talk us through their service programs and payment options to help us finalize and schedule the install for that afternoon. Start to finish was a great experience at a very fair price. They were reliable, easy to get ahold of, and followed through. Would definitely reach out to them again for future needs.

Denise Solie

We were the first appointment of the morning, and appreciated the estimated arrival time updates. Jerry was on time, very thorough and efficient. We've been Waychoff customers for a few years, and weren't sure about this "Fenwick" merger. DO NOT WORRY. Nothing has changed. The service is GREAT!!

Kerry Goode

Same day fantastic service. My EV charging station was installed in my garage without issue and looks amazing.

Amy Sutemeier

FENWICK WAYCHOFF came highly recommended by a neighbor and they did not disappoint. I thought A/C repairs would take weeks. Not only was I able to book an appt at 8:30pm for the next day, but the repairs were completed the same day! Technician, Austin, explained the issue, repairs needed, and costs thoroughly (and in terms 2 non-mechanical homeowners could easily understand 😅). I am amazed at the service we received and still in shock that it’s completely fixed after one visit! ⭐️⭐️⭐️⭐️⭐️

Sheila Hall-Onley

The technician, Reggie, was very knowledgeable and courteous, during this maintenance visit. Fenwick Home Services answers service calls within a timely manner, and answers all questions that arise.

T Maxx

Rodney was on time and got right to work. He checked everything out and provided a final review of our system.

Carly Engel

They were quick and super knowledgable - fixed my issue in under 30 minutes.

Lynne Ellis

Jessie and his helper were amazing! They were quick, efficient and very clean. I would recommend them highly!

Mindy Young

Fast and courteous response. Tech went straight to work and was informative Bout what the situation was and what he would do. Good price. Would definitely use and recommend.

Shannon Goossen

Fast service set up !!! Jessie went over and above to help me Same day Water heater installed and in between took care of minor but pesky plumbing issues

brumelljr

My second time using this company in an emergency situation. I called late in the evening (spoke to an human) and told them what was the problem and they had a technician out first thing in the morning. The technician Fadi Atlyari was very professional. I initially thought the problem was worse than it was and he replaced the Delta shower valve and cartridge with Moen without having to gut out my shower.

Josh Papelbon

Feniwick will be the only name I call moving forward. I called them on a Tuesday morning and they were able to dispatch a technician out to my home within 45 minutes. Both technicians Patrick Lowe and Tino were absolutely amazing! They assessed the situation and resolved within 1 hour and we’re super friendly!

chris norse

My technician Christian Sharpe was fantastic. He was very knowledgeable, respectful and had me repaired in 45 minutes or less. I would recommend this guy for reliable friendly service

Stephen Buckley

Jomar was amazing. He was on the other side of town but got to us within hours of me placing a service call. He was kind, knowledgeable and very professional! He took his time assessing the situation and explained our options thoroughly and clearly. He followed up with a text and email after his call was closed. Great service from a local company. Couldn’t as for much more!

Diane Warren

Lost AC on a Friday and it was over 80 degrees, Fenwick sent out a repair specialist asap! He was very professional and explained everything. Had my AC working within an hour of having called! Very satisfied!

Garth Garrick

The technician very professional and extremely professional. He went above and beyond to make sure the issue resolved. He arrived within the time arrival time which was important. If I had an issue again I would have no objections to have him back. Thanks again

Geoffrey Geytenbeek

Technicians arrive on time and demonstrate both Professionalism and Technical Expertise. They also do not try to “nickel and dime” and overcharge customers

Kristine Mcclelland

Great experience. Zachary and his teammate were very efficient and very friendly. Fixed my leaking washing machine in 15 minutes! :)

Pepe D

I called and set up repair same day James came out right when he said he would the work was done right at a fair price I could not be more pleased. I will call for my next repair

Evelyn

I had been waiting two weeks to get plumbing services from another service provider who was not able to fix the problem when they came out. Called Fenwick and they were able to provide me same day service and fix the problem. Nathan was courteous, identified the problem and replaced the faucet. He thoroughly explained and showed me the cause of my leak.

David B

I’ve used Fenwick now at least 3 times. They’ve always been on time and extremely reasonable! We had them fix water softener issue, toilet clog, and service our tankless water heater.. and now the hose is stuck to the Bibb.. called at 1:45 and they were at my home, and done by 3:30! No emergency service charge.. just really good people! Thank you Zach and the others who have been there for us!

Phyllis Gillis

Excellent service! Replacement was done the same day as my estimate! I recommend Fenwick for their services! I used them in the past. They try their best to give you the best price for your money. I purchased a 50 gallon water heater A.O. Smith brand due to the fact my water heater was 19 years old and it reduced my home owners insurance a lot! Our service tech Fahid was very professional. Did his job quickly and efficiently.

Liz Lawrence

Michael Sr. and Michael Jr. were extremely knowledgeable and professional. They replaced a TruTankless unit with a standard water heater the very same day. They took the time to explain each step of the process and remained on-site until they were certain I had hot water. I would highly recommend their services!

Gina Hubbard

My technician arrived promptly explained what was happening so that I could understand everything that he was doing and he finally fixed my air conditioning, which has been out for five days. I’ve been living in 97° house all that time I was grateful for him coming, he did a wonderful job.

23csx

Service Technician James did a fantastic job repairing my homes water pipe. Definitely prompt and Professional. Fenwick came out the same day. Nice availability.

Dick Fetter

Recently I was contacted by the local utility company that there was a water leak on my property that was being picked up in the meter box. I immediately contacted Fenwick Plumbing, whom I have used previously, and they were actually able to get someone to my house later that same afternoon. The plumber, Dale, arrived when he said he would and I told him everything was off inside and outside the house…..no water running. He immediately had an idea where the leak probably was and after some brief paperwork, which he explained thoroughly, he began to get after locating the leak and fixing it. As it turned out, the leak was exactly where he suspected it would be and despite about 2” of rain just before his arrival, he and a couple of helpers had me up and running in about an hours time. Because of all the water continually filling the meter box Dale could not reinstall the box completely and put all of the sand and dirt back. He told me that if we didn’t get more rain he would be back in a day or two to finish the job…..which he did two days later. I was very impressed with Dale’s knowledge and his efficiency in fixing the leak in the PVC pipe and as I have done before, I would highly recommend Fenwick Plumbing, especially Dale!!

Billy Wilson

Wonderful company responded to my inquiry ASAP and scheduled an appointment. They then called later to check and see if I was available for an earlier visit due to technicians in the area. Justin showed up very quickly, explained everything in detail and took care of the job very efficient and professional. He definitely went above and beyond!!! Thank you!!!

Billie Jean Bradford

Every aspect of the service call for HVAC maintenance in my home was done professionally and quickly. The technician arrived on time after notifying me he would soon be there, treated me and my home with respect and completed the job quickly. I highly recommend Waychoff anytime for HVAC, Plumbing or Electrical concerns.

Charles Helverson

Dale arrived on time. Techs protected work areas with runners and footies. Work was completed in a timely and complete manner. I would recommend them to anyone. Thank you

John Wells

Ben was our tech and he was great! On time, respectful and knew his trade. Quickly he diagnosed the problem and gave me solution. Within a couple day he had parts in hand, came back to repair A/C in a timely manner. I was grateful to get cool air back in house. Thank you so much.

Beth Touchton

We were able to get same day service to repair our unit that was not working. Jerald was very experienced and thorough. We signed up for a service contract after this interaction. Happy in Jacksonville!

Joshua Brady

Appointment was for between the hours of 12-3. I also asked if that meant it would be COMPLETED DURING THAT TIME. The person on the phone said the service should not take more than 30 minutes outside that window. Tech showed up at 2:45. Tech sat in his vehicle for 10 minutes. Tech finally does his job and rings the doorbell at 2:55. The service takes until 3:58 Tech goes to his van and sits on his phone for 24 minutes before finally coming back with paperwork. I will specifically request this tech never steps ony property again.

Robert Farkas

Fenwick guys arrived on time as promised and immediately diagnosed the issue. The repair was quick and efficient and the guys were awesome, even though Frank is a Yankees fan. 😬 Fair price. Fast, friendly service. 10/10 highly recommend.

Syd

Great service! Fadi came out, inspected the issue, and had everything working again in less than an hour. Very professional and friendly. Highly recommend

Kevin Klimchak

Wes was very professional and was honest with his inspection of our ac system. We were very fortunate to have same day service during this horrible heatwave of summer 2025.

joshalyn mclellan

I was given a same day appointment window from 2-6. My technician arrived at approximately 2:30. He was very professional, and provided me with a very reasonable price. I’m still waiting on the parts to arrive, so cannot speak on installation. However, I’m already sold with this company!

Lisa

Fenwick Waychoff Home Services came out to diagnose the issue I was having with my AC unit and repaired it in moments. I couldn’t ask for better service or response time! Buster was both personable and knowledgeable. I highly recommend this company

Patricia Casper

Excellent response time. Called at 8:00 am and service provided by 12:noon. Alan Barnett, tech. did a great job. Would positively recommend using Fenwick Waychoff for your HVAC needs.

Ken Klein

Zachary Andrews and Assistant did an outstanding job again flushing out our Condo drain lines. They arrived on time, completed the job expediently, and professionally. Highly recommended!!

Dave Johnston

I received prompt excellent service, from the initial, same day appointment, to the high quality - next day - install done by qualified, friendly technicians. I highly recommend these folks and will use them again without hesitation.

Diane Kleinschmidt

I called about 10am...at 3:00 my ac is functioning. I recommend both the company and technician Jose. He diagnosed and completed the repair in less than an hour. He was pleasant, efficient, explained the problem and the cost before completing the repair.

Alicia Kelly

Danny did a great job unclogging the toilet! He was quick and friendly. Plus, I did same day service and Danny was here within the hour… literally!

Julie Warrenfeltz

We called yesterday to get a quote to remove a broken bidet toilet combo and wanted someone who was experienced in replacing it with a new one. Frank was very knowledgeable and experienced, so we agreed to have him do the job on the spot. The last plumbing company that came out said that they weren't able to put that same toilet in that Fenwick was able to do in just a few hours (that included going to go get the replacement). They did great work and we're very pleased with their professionalism and workmanship.

Kathryn Quinlan

Waycoff sent out a technician within 5 hours from a call to them. Jesus the technician was prompt, knowledgeable, professional and thorough. We are up and running. He was amazing.

Mary Cresgy

I had no idea what kind of repair I needed just that my water heater was leaking. I reached out to Fenwick explained my problem and they knew what tech to send. Tech Frank was very knowledgeable & knew exactly what needed to be done! Fenwick provided professional fast same day service!

Colleen Stevens

Nathan with Fenwick was excellent! Courteous & professional & knowledgeable! Extremely pleased! Fixed commode in record time! Fenwick has great customer service and responded promptly to my need- within 4 hours of my call Nathan was here!

Angelika Krotzer

The technician was on time, professional, and diagnosed the problem immediately. It was fixed within about 30 min. Thanks for a job well done and for coming out on Saturday!

Nels Frostenson

Fenwick responded quickly and was ready to provide highly professional service. Water heater replacement was so very easy.

Pat Adams

They came on time. Had work done under bathroom sink. Left everything nice and clean. They were very pleasant and curtesy was great. Would definitely use them again.

CL Collins

My outside AC unit was making a HUGE grinding noise every time it stopped. With a referral from ANGI, I was contacted by Fenwick Waychoff’s HVAV Service. Not did they call within 10 minutes, but a tech was sent out the same day! I was provided with the name of the tech in advance and he arrived right on time. He was friendly, experienced and patiently listened as I tried to make the noise I was hearing. He got right to work, quickly found the trouble, then clearly explained to me what had gone wrong, including where he was able to make improvement. If you need AC repair and live in the Jacksonville, FL area, then Waychoff’s should be your first call. Their service was outstanding!

Eric Berg

My AC unit stopped working in the late afternoon. Made an appointment online and they were able to come out in a couple of hours. Found and fixed the problem quickly. Very pleased.

Beverly Hawkins

Cody did a great job installing our water heater. He was very professional and kind. Thank you for helping us the same day we called.

Annette Kasnekaw

Your technician exceeded our expectations. On a hot summer day we had a technician at our home within two hours of calling for service. The technician was very knowledgeable and diagnosed the failure of our air conditioning within five minutes of arriving. He gave us an estimate and had us up and running within 90 minutes of his arrival. He was very polite and courteous and a credit to the company.

Brett Nevins

To put it quite simply it was better than great. Tankless hot water not working when I woke up. Grandkids coming to town later that day. Called Fenwick Home Service. Within minutes set appointment for someone to respond. They arrived early and fixed problem in plenty of time to have hot water when grandkids arrived

Tom H

AC shut down and they were able come out same day no problem. Even on a Sunday! I wasn't able to be home when the technician got there. My neighbor let him in. Austin called me and was very clear and detailed to me about what needed to be done. It was a pretty easy fix and he did not try to ask me to fix anything unnecessary. He even looked at the rest of the unit and did some preventative things to help us out. Trustworthy and professional work. Would absolutely recommend this company to anyone. I will sleep well in my cool house tonight!

Lisa Sclafani

James and his party came within a short time of placing a call for services. He explained all options, was polite and was able to fix our issue quickly. Great service are very satisfied with our service.

Bart Brownfield

Mr. Bush did a great job changing out my two water heaters. He was thorough and spent his time installing them to my satisfaction. Also, he responded several hours after the initial call. Everything was great!

Lucille Rafidi

I had a plumbing emergency and got affordable services within the hour. Nathan Liska was, prompt, professional, kind, courtesy, and went above and beyond to fix the issue. I am a regular customer and highly recommended this company.

Mark Modilevsky

Absolutely great service, same day evening late. Kudos to Dayngel, he inspected the situation and was able to resolve within 1 hour. Our pipe to the shutoff valve outside broke and we had to shut off water for entire house. I called Fenwick and explained, this was about 6pm, they said that they will dispatch emergency call and someone would come between 8pm and midnight. Around 9 i received tracking email that Dayngel was on his way. He arrived around 9:30 and was done by 10:45-11pm. He cutoff the top and bottom piples and put in a new shutoff valve on the spot. Great job. Pictures show that the pipe brokeoff leaving the screw part inside the shutoff valve part. He replaced the screw pipe with an iron one and now it is new and sturdy.. I would have appreciated more if i was able to get a better price, but for the urgency and time element, i understand.

Trevor Bunn

My A/C quit working on Monday afternoon. I called for a technician at around 3:40 and Jerald was at my house before 4 pm. Jerald was so nice and quickly assessed and fixed the problem. I would absolutely recommend Fenwick’s Waychoff and specifically Jerald for any issues. They are awesome!

Franco Cafiero

Gerald was able to come to my home same-day for my malfunctioning air conditioner. He was very knowledgeable and explained what he was doing, and answered all of my questions during the process. I strongly recommend Fenwick for AC repairs.

Michele Miller

Wade was very informative and he solved our problem in a timely manner. The company got the technician to our door very quickly and the cost was well worth solving our problem.

Ervin King

Discovered water shooting out the top of my water heater. Called Fenwick and they had a tech out and new water heater installed in about 3 hours. Would definitely call them again! Thanks to to Patrick Lowe and Fenwick!

Shibani Kumar

Brain Shields was excellent. He understood our requirement, he was punctual, courteous, and ensured work was completed timely - very professional. Thank you

Mariel David-DeVito

They’re my go to for reliable service. Today was no different. Ron showed up promptly for our appointment and took care of us quickly. You get what you pay for. Will use them again.

David Graham

Nathan L. was incredibly helpful and friendly, arriving promptly after our call. He efficiently fixed our issue, making the entire experience smooth and stress-free.

Andrea Appe

Tech was here early on Sunday to help us out. Very knowledgeable, courteous and professional. Was able to repair and have us all fixed up in no time! Definitely recommend!!

Allison Corbett

Jesse and his partner did great. They were efficient. The price was great and it was no nonsense. He listened to me. I got what I needed and he gave a very reasonable price. Work was done immediately with little interruption of life (ie water was turned off just for a little bit). Great job, guys!

John Burke

I called this morning, and Ron was here by noon! He was prepared, professional, friendly and did a great job! Have used Fenwick in the past but this was the best experience! Thanks Ron and Thanks Fenwick Services!

George Chubeck

We called Fenwick on Saturday at 11:30am for our garbage disposal was leaking, by 2:00pm we had a new disposal installed. I woul highly recommend this company for your plumbing needs

Traci Mastrocinque

Frank and Zac saved the day!! Called and was able to get a same day appt for install of a new gas stove. They unhooked and removed the old one and installed the new one. Thank you so much for the quick and professional work! I would use Bill Fenwick again in the future!!

Angela Thompson

Fast appointment. Easy fix. Very reliable. Nice feller too! Thanks for fixing our electricity outage so fast and friendly! We will be calling you from now on!

Bill S

They responded the same day as our A/C unit failed during the evening before. we called first thing next morning and they had a tech at our house by 3:00 that afternoon Great service and a great tech.

DeAnne Curtis

Plumbing issues on a holiday weekend. No problem for Fenwick. Arrived within 30 minutes of the distress call. Part delivered and fixed within an hour later. 2 technicians were very personable and efficient. Happy customer? Yes

Sandy Lo

Fenwick was amazing! I was struggling to find a plumber that would replace an undermount sink and fix a leaky pipe. Fenwick was able to send someone same day! Justin and his partner were prompt, got down to business, and discovered we had a leak in the faucet as well. I highly recommend this company for your plumbing needs!

Susan Gilbert

Khan Carleson was our technician. Very professional. Diagnosed the problem and came back the next day and installed a new toilet. Polite and cleaned up area after. Looks great. This is the second time I've used fenwick plumbing this year. Always come out the same day. All technicians are polite and knowledgeable. I would recommend them to anyone having problems.

Jacqueline Becks

I had a team of 4 on my project and expected to be done late afternoon. However, these gentlemen came in for to work and was done in 4 hours for a total system. Awesome job done and certainly will recommend them to others.

christina moya

Willam was professional and quick to help us get our air conditioning working again. Fenwick came in less than 24 hours and living in Florida I absolutely appreciate the fast response. Thank you William and Fenwick!

mathew young

Had a leak in the front yard on a Friday afternoon. Called Fenwick and they sent out somebody immediately. Rafael diagnosed the problem, walked me through the water softener regeneration process, reset everything, good to go! Answered a few other plumbing questions, now we know what hoses to water the plants with to avoid the softner/salt on our plants. Thanks Rafael Serrano!

John Snowden

Cody was on time ready to work. Pricing was clear and all questions were answered. We was done very cleanly with little disruption to our daily activities. Cody was a great representative

kdully Copecope2

Called ahead, within the service window. Very courteous and clearly with expertise and safety in mind. I did not even have to turn off the computer while the electricians worked, and also the job was completed inside the appointed service window.

Melissa Gregorchik

Fenwick Plumbing has been an absolute lifesaver for our commercial building! Their team is incredibly responsive, professional, and efficient. Per usual, I’m able to have them out within a few hours of requesting an appointment. Today our technician Dayngel was awesome. He took his time to show/explain the issue with the toliet and gave options for what we should do. We will continue to be loyal customers.

Val Green

I have used both plumbing and HVAC services and the technicians are always professional, and helpful. If you need work done the same day this is definitely your company. I’ve had a technician show up an hour after calling! Thanks for being customer focused!

Jeff Case

Fenwick arrived within 30 min of my call, diagnosed the issue (I thought I needed a new water heater) informed me of my options to repair or replace water heater. I really appreciate the quick turn around, information and the very competitive price.

Ines Rosa

Highly recommend! Super professional and efficient service. I had an emergency and needed a rusty valve replaced. Within a few dozen minutes and a phone call, James's arrived and efficiently and professionally took care of the replacement.

Anne Jacobs

Fenwick was able to send someone right out to fix our hot water heater. Rafael was wonderful and upfront about pricing. We will be using them again!

Zachary Evans

Jesse and the representative I spoke to were absolutely phonomenal; showed up the earliest they specified to the minute! Everybody was nice and knew what they were talking about - got our water up and running within an hour. Couldn't be more thankful!

Leslie Land-Mims

Fenwick’s service was timely and professional. Matt and Sean were courteous and worked diligently to replace our water heater. There were some challenges due to our home but they figured it out. We had hot water on the day of our sevice. Thank you! 🙏

Scott Perkins

Fast, professional, courteous, and good work. I had an emergency leak and I had someone onsite in 2 hours and fixed right. I'm very pleased and would definitely recommend.

Nancy Burdett

OMG! Jesse Thigpen was amazing! Called Fenwick this morning and Jesse came out and new hot water heater in within 2 hours of us agreeing to price. I can also tell you that Fenwick beat Home Depot price. Fenwick and Jesse will be my go to for any plumbing issues!! 5 stars!! Thank you Jesse ❤️

Manny P

Very quick response by Fenwick which answered our distressed call to send a technician to our home the quickest possible. Kudos to the technician, Justin, who arrived within 45 minutes and did a fantastic job in stopping the water leak to prevent further damage and in installing a valve outside the house so we can stop the water flow ourselves next time an incident like this happens again. Thank you very much Fenwick and Justin!

Jenny Mejia

Fenwick saved the day again. For the gentlemen that came to my house today, they waited till I got home, that was greatly appreciated. And the person I texted with as well. Very much appreciated. These guys are great!

Liz Ross

Dale arrived promptly and provided us with multiple options for the installation of a water softener. He’s polite, professional and prompt. We will be happy to have perform our install!!

Barbara MooreWedow

We had a hot water tank leak. I call the office in the AM and was able to be fortunate and get a professional and knowledgeable service person out the same day. Andrew was very thorough explaining every thing that was needed to be done and why. And so polite!

Beck

Dayngel was extremely helpful during my visit, even with the old pipes and hardware that was corroded. He got the job done in a timely manner and communicated throughout the whole process. Would recommend!

Tom Rogers

Corey was great He arrived about an hour after my call. He worked efficiently and actively asked if I had any other concerns for him. A very nice man and a credit to your Company

Marisa Vanaria

They showed up on time, assessed the situation and then got right to work. They were very thorough, neat and knowledgeable. Matt & Sean did a great job! Would definitely recommend.

Criss Vanderburg

Patrick Lowe was the technician that came out to address my issue and he did an excellent job. He arrived within an hour, was extremely knowledgeable and friendly, and quickly resolved the issue. I would highly recommend Fenwick, and Patrick specifically, based on my experience.

Robert Mercer

Ben arrived as scheduled and immediately completed the estimate. He began work promptly. The technician was friendly and answered all my questions. His work was excellent and he cleaned the area before leaving. I would recommend Fenwick Plumbing and this technician if you are looking for prompt service and quality workmanship.

Chris Hurst

Great experience with clogged plumbing and HVAC annual tune up. Was able to come out same day for plumbing issue with reasonable rates and the associates that came was extremely friendly and competent. Would highly recommend.

Cathy B

Christopher did a great job! He was on time and very professional. Was able to fix our plumbing issue properly and quickly.

Rob Schleiter

We called to report a leak appearing in the garage, opposite the wall where our refrigerator stood inside. Fenwick was there within a couple hours and technician Kahn quickly diagnosed the problem as the fitting and hose leading to the fridge. He replaced the needed parts and wiped up the small amount water that had leaked. Professional courteous and friendly.

June Crawford

Our water heater started leaking. On Sunday and they came out Monday to fix. It what an amazing experience Steve Hancock is phenomenal? He so knows his job and what he is doing.

steve moran

My residential water heater went out after 22 years. I’m not a fan of cold showers. Reviewing businesses online, Fenwick Home Services was attractive for their 24-hour availability, reputation, and same-day service. They were responsive, professional, and informative, and my Tech, Jesse, was great to work with. I now have a brand new unit the same morning I called.

Winsome Gill

Matt Gray and Paul Golden with Fenwick Services are the best installers .. they were on time very knowledgeable and respectable , I could not have thank them enough for their service and their excellent work on installing my Gas water heater, they went above and beyond to find me the correct water heater I wanted and explained everything to me in great detail and was very patient, my water heater was installed the same day and they work well together as a team, I am very satisfied with their work, these guys are the best! Thank you guys soooo much!

Bobby Back

Fast, professional service. Discovered a leaking water heater tank in the morning and had it replaced by late afternoon. Cody explained our options and executed the replacement in short order. Very knowledgeable and professional. Highly recommend!!

Keaira Day

Khan was amazing! Friendly! Courteous! And efficient! He arrived on time as scheduled and performed his duties. He gave great advice on maintenance and I’d highly recommend him for future services!

Tom Jo

We had 2 plumbing issues - a leaking garbage disposal and a leaking faucet on a bathtub. I called Fenwick and they had Plumber out the same day. Tim was courteous and polite in addition to knowing the plumbing business. He replaced the faucet and the leaking garbage disposal and was finished by late afternoon. We’re happy with the repairs and the job done. Will use Fenwick again?

Wade Bell

I would highly recommend Fenwick services! I called them in the morning to get a new tankless water heater and they had it installed by the end of the same day. It works great and I couldn’t be happier with the great service and professional attitude.

Paul Yelverton

Justin contacted me prior to arrival to confirm arrival time. The repairs were done and seem to address our issues. I’m very happy with the same day service, quality of the repair and Justin’s service and information shared. This was the second time we’ve used Fenwick the past couple of months. Both times the work was done the same day we called. Individuals doing the work were very professional. Fenwick will definitely be our first call when needed in the future.

Mandy Poland

We had a great technician named Jesse come out and replaced our water heater. They were very efficient I believe they got to my house around 930/940 for the estimate and had it replaced and running hot water by noon. They were very professional and personable!

Gina Bruno

Michael and Sean were prompt, professional, friendly and explained all my options to me for my water heater replacement. I appreciate Fenwick getting out here so quickly and making it a great customer experience.

Amanda Edwards

I reached out to 4 companies when I experienced a main water line break. Three kids and 2 dogs with no water is no fun! Fenwick was fastest to be available and I am thankful. Patrick was so great! Friendly, clear communicator that made me feel confident in trusting the company. He was fast and explained what was going to happen when needed. I was actually happy with the price!!! I would absolutely use Fenwick again, and will ask for Patrick :)

Al Vigliano

Steve Hancock my technician was absolutely great. He diagnosed the problem with my leak from the jea meter and was able to fix it that day. He was professional and extremely neat. He left the job at the end and you could hardly tell he had to dig up the lawn in certain spots

Rob

We are beyond pleased and impressed with Fenwick Plumbing. We had an urgent need for service, and within an hour, a technician arrived. Zach quickly assessed the situation, explained the necessary repairs, and resolved the issue within 10 minutes. The professionalism and rapid response time were by far the best we've ever experienced. The rates were reasonable, and we now know that, should we ever need a plumber again, Fenwick will be our go-to for life.

Kevin Glennon

We had a plumbing emergency around 5:15 PM and by 730 Christopher was at our house. He was very detailed about the quote, and about the work that was needed. We have a newborn in the house and he was very consider about letting us know when the work would get noisy. He did an excellent job and we will definitely be requesting him by name the next time we need Fenwick Plumbing.

Sushi Snob

Had an amazing experience with Jesse and Fenwick Home Services yesterday. Woke up to my water softener and filter leaking in my garage. Jesse and his partner were able to come out that same day to take a look at it. They did a wonderful job of walking me through what was happening and how best to fix the problem. I really appreciated him answering all my questions and explaining how the new system worked. His friendly demeanor made the entire process enjoyable, and it was clear that he genuinely cared about getting the job done right. This is only my second time using Fenwick, and I can tell you that it won't be the last!

Anthony J

Awesome service provided! These guys were very straightforward with what I needed and gave me vital information before making my purchase. They talked me through the entire process and I highly recommend this company! They even had the electrician come out to very everything they said before install and did everything in the same day!

Ingrid Beach

We had an Awesome experience!! Our water heater started leaking unexpectedly. When we called Fenwick, we did not expect to have someone out to our house within 1 hour of our call. We were pleasantly surprised. The called was placed to Fenwick around 3:15 and by 7 pm that same day we had a brand new updated water heater. When they say they will have your water heater replaced the same day, they meant it. The individual that took our call and our Tech was very professional and understood our needs. I will definitely utilize them in the future. Thanks Fenwick!!!

Troy H

Once again, the best service. Worst possible timing for an outdoor hose bib to break and lose house water just a day before a hurricane. They were here in a few hours, completely resolved the issue and Justin provides the most amazing service once again. Highly recommend.

Ellis Manucy

I called at 8 this morning with a leaking water heater and Mike Bowen was here by 8:30. By 10:30 everything was fixed, dry and back to normal. Service was professional and courteous. I can’t imagine how it could have gone better. Photos are before and after.

Drew Haas

We called Fenwick on Sunday morning and Dayngel showed up within 30 minutes after scheduling the service. He diagnosed and fixed the problem with our plumbing in less than an hour. Fenwick earned a new customer after this impressive performance.

Brenda Haas

I called Fenwick for a nin-emergency situation and thought for sure they wouldn't be able to make it out until the next afternoon earliest. Not only did our tech, Ron Ayers show up same day, he was earlier than expected! He did a great job and helped us to understand what caused the problem so we would know how to try to avoid it happening again.

Josh

I had a great experience with Fenwick. I had a plumbing emergency on a Sunday and they sent a tech promptly. Dayngel was great and was able to replace a stud in one of my sinks in 5 minutes to stop the water from coming in. It was a great relief and I highly recommend Fenwick for emergency plumbing needs.

Joel Schell

Needed a new Water Heater. Frank came out and presented all our options. He was very professional and installed our new water heater efficiently and left the space as if he wasn't even here. Very pleased with the same day service.

Natalie Urquhart

Highly recommend Fenwick. Our AC compressor went out and we required a whole new system. They were able to come out same day give us an estimate and replace next day within 5 hours. They even matched a quote I received previously and did more work than the other company stated they would. Cannot recommend Fenwick enough!

Earle T.

My hot water heater went out and I called Fenwick about 2 pm. They had a service tech (Patrick)/at my house within an hour. He assessed the problem and said I needed to replace the heater, and gave me a quote. Patrick was able to get the heater replaced in a few hours. We are very pleased with the service. Fenwick is fast, efficient, professional, and the price is fair. We have relied on Fenwick before and will continue to do so.

Luis Irizarry

Bravo Zulu to Fenwick Services and Dayngel Fernandez, I had a plumbing emergency Fenwick was able to get me a plumber super fast. Dayngel Fernandez arrived at my house did a detailed inspection and went over all the steps to resolve my issue. He was able to fix it quickly and efficiently. He assured that everything was working before he left. Outstanding job and clean work site!! I’ll definitely recommend Fenwick and Dayngel Fernandez they are SPOT ON! Bravo Zulu to the whole team! Thank you!!

Dorothy Hammond

Michael Bowen and Sean came out and provided excellent service and were very clear and helpful with communicating my options to fix my water heater. So glad I could get the repairs done the same day I called. Definitely would recommend Fenwick!

James K. Coachys

We had a cracked pvc pipe in the wall behind our washer in our 3rd floor condominium, causing water leakage in the two units below us. Ben from Fenwick Home Services was here early the next morning. He quickly found the source of the problem and worked diligently to get it corrected. He was excellent—professional, competent and friendly. We would highly recommend him!

Aaron Walker

Entire experience w Fenwick is always top notch. Scheduling, communication before and after, and technician work is straight forward and to the point. Cody did a great job repairing our water heater in a timely manner with same day service. He was very thorough and professional throughout his entire visit to our home.

Geoffrey Johnson

Fenwick comes through again! We needed a new water softener system. Rafael Serrano was the technician that did the install. I felt completely comfortable with every step of our install. Rafael also took the time to educate me on the system and how it works. Thanks for the prompt service as well. Rafael came out the day after he walked through it with me. Thanks again!

Alicia Hart

We recently purchased our home and knew from inspections that our tankless water heater was in need of repair or replacement being 10 years old. I researched plumbing companies, including going to TECO referral page and Fenwick came up in a few places with good reviews. I called and they were able to come out same day and quote a price for fixes and replacement. Ultimately we went with replacement and it was all said and done by the end of the day. MICHAEL BOWEN and Fenwick are our new go-to plumbers! We will call and request Michael to come replace our kitchen faucet and a few other smaller repairs around the house. He was friendly, patient while I asked questions and enjoyable to talk with.

Patty Hinkle

Michael Bowen and Holton were both very friendly as well as professional and did an excellent job installing my new water heater today! They were neat as well as thorough and did not leave until making sure everything was operating to their satisfaction and mine! I placed the call 8/6/24 and they were at my door within a couple hours to give me an estimate and were able to accommodate me with a same day install! I highly recommend Fenwick and would not hesitate to use them again.

mark McKenzie

I unfortunately had a tree branch damage a pvc supply line to a hose bib. I called Fenwick Plumbing and they had a technician out within about 30 minutes. Dale, the technician, quickly assessed the situation, gave me my options and we agreed to the work. He did an outstanding job. He quickly fixed the issue and rerouted the pvc pipe for the future. I appreciate the quick response and the excellent repair! I’ll definitely continue using Fenwick for my plumbing needs!

Tracy Arthur

I called Fenwick in the morning and had a technician to my house in the early afternoon to address a outside water spigot issue, the technician was Josh, he was pleasant, helpful, explained what he was going to do, and did a fabulous job in a very quick amount of time. The interaction was easy and very customer focused and, my issue was fixed right immediately, for a fair price. I would highly recommend these folks.

Bruce Stone

Justin did a great job. I called at 11:00 and he was there by noon. He was courteous and professional and did an excellent job. I would not hesitate to use Fenwick plumbing again

Dawn Knies

I am so pleased with the service Fenwicks provided. They promptly responded to my call, which was made on Sunday night. Monday morning I received a call and email, stating the the technician would be out between 8.00 and 8.30 am. Patrick was here on time and wasted no time in finding the problem. He is quite knowledgeable and knows what he’s doing. He took the time to check if the hot water tank was under warranty, ordered the new one, which came 2 days later. Patrick was back here installing the next day. He’s prompt and efficient, takes the time explaining in detail what needs to be done. If I need Fenwicks again I will be requesting Patrick.

John Risler

At 6:30 we realized that we had no hot water. Called Fenwick who had installed the heater about 10 years ago. By 8:30 two uniformed techs were at our door, diagnosed the issue, explained our options and began to work. By 3:00 they had installed our new tankless propane heater and we had plenty of hot water. Smoothest service you could ask for. Would recommend Fenwick to anyone who wants quality products, proper installation and fast, hassle free, service.

Donna Bird

Andrew was the best, polite, and extremely knowledgeable. I called your office at 3pm on a sat and within the hour Andrew was here. He listened to my concerns, asked a few questions, did some investigating and determined what the problem was. From my first contact with your receptionist, who also was very helpful and friendly my experience with Fenwick plumbing has been a good one and I will def call again if need be.

M L

Rafael Serrano did a wonderful job replacing our new water heater. He was very helpful and considerate. Called Fenwick in the morning and by 6:30 pm, we had a new water heater installed and working. Rafael assessed, called for new unit, and unit was delivered same day. I was amazed, usually we have to wait for parts. Thanks for prompt response and great service. Definitely recommend.

Wayne Farquharson

We called another plumber and they recommended Fenwick as they couldn’t do all the work we needed done. We called Fenwick late afternoon and they had a technician at our house by 8 am the next morning. Joshua did an outstanding job. He explained everything he was going to do and the cost he quoted was reasonable.

James Crenshaw

Patrick is the best ask for Patrick Lowe! He’s batting 1000% on punctuality. He’s going to either run his own division one day or continue to make this Biz The Standard in Plumbing.

Melissa Bushong

Jessie from Fenwick appreciated our situation and came very quickly. He diagnosed and offered various solutions with all the details describing the differences. He was very patient as we discussed what our concerns are and what is important to us. We made the decision to get a new water softening system and he was able to schedule us quickly. We felt that we were treated very fairly and courteously. We highly recommend him and Fenwick and give both FIVE STARS PLUS.

ZeebaDeeba3

Justin H. with Fenwick was absolutely wonderful! He was able to almost immediately figure out the issue and got it taken care of in just a few hours, and was able to get us an estimate on some other projects we also need done. Fantastic customer service and professionalism from both him and the office staff that took my call at 6pm last night to get us on the schedule for this morning. 10/10

Chris Vail

We had Mathew Weber out to our house to provide service for a plumbing issue. He identified the problem quickly and had it fixed efficiently. He also took a look at a couple other plumbing related issues on the same visit saving us time and money versus multiple visits to diagnose those items. Overall, very pleased with Fenwick’s service and recommend them.

James Weekes

My technician, Tim, arrived before the appointment time. I was called about this. He came in and got right to work. He determined that my toilet had flushed its last and gave me a price on a new one. He had it brought our within an hour and installed it and checked it. It works perfectly and you would never know he had been here. All in all a wonderful experience.

Richard Sentz

We placed a service call on Tuesday morning and were informed that a technician could arrive before noon, which was faster than we had expected. Tim Allala was the service technician who arrived and he provided excellent service. He was able to resolve the issue in a timely and efficient manner. The quote provided was more than fair. We will definitely keep Fenwick in mind as our go-to in the future. Thank you, on behalf of Gordon Chevrolet of Orange Park!

Nancy Louise Grier

Fenwick’s response to a middle of the night plumbing emergency could not have been better. Prices are reasonable. All staff were more than just friendly, they were proactive and their superior level of competence eased my worry. The plumber who came out did such an efficient job, I scheduled a second appointment before he left my house to check off some to-do items. I’m so grateful I found them! What a breath of fresh air!

Tim Davis

I had the pleasure of having Tim Allala come to my home to work on a shower - The blender and the control were both 12+ years old and needed to be replaced. Tim is a 30-year experienced profession that knows his business very well. Tim is prompt, personable, professional and knowledgeable. He thoroughly assessed the repair to ensure he had the appropriate parts. Once assessed he was able to conclude the repair in very short order. The area was left clean and ready to use immediately upon completion. Fenwick home services was super responsive providing the service I requested and needed the same day!

Christopher Foscardo

I had an excellent experience with Fenwick Plumbing. When my air conditioning suddenly malfunctioned early in the morning, the technician Ryan Mahan was dispatched that day. He arrived on the same day and efficiently repaired my air conditioner, all covered under warranty. I was highly impressed by his promptness and expertise. Fenwick Plumbing’s top-notch service and Ryan’s dedication have definitely won me over as a satisfied customer.

Randy Taylor

Had big leak under kitchen sink. Technician was there within 2 hours. Found leak from disposal. Did not have one on truck but went to Home Depot, got a new disposal, came back and installed it. Our technician was Ron Ayers. Ron was so professional, knowledgable, very neat with his work, and explained parts and labor warranty. Appreciated the great service. I use Fenwick for all my plumbing problems and never been disappointed. Highly recommend.

Kevin White

The scheduling was quick and easy. Zachary was very professional and courteous. He did a great job and worked several hours past his shift to complete the job of replacing my water heater. Same day service and thorough installation! Very pleased with service.

Garrett Kingsbury

Overall, great experience with Fenwick. First time ever having to call a plumber. Did some routine checking on my end unit I needed some professional advice. I called Fenwick around 2PM and they were able to send someone out same-day for a leak in our guest bathroom. Ron was great. Professional, experienced, and didn’t mind me asking some questions while occasionally watching him survey the issue. He chatted through options, ideas, and even taught me a thing or two along the way. After about 2 hours from start to finish, Ron fixed our issue, gave me his card, and now we’ve developed a trusting relationship with Fenwick. Out the door price was cheaper than I expected, which was fantastic. I’ll be using them again if we ever need a plumber in the future (knock on wood we won’t).

Tabitha Baldwin

Super impressed with this company! We needed our water heater replaced. They were able to schedule Brandon to come out quickly, and he was able to replace our water heater the same day. He was very nice, professional, & knowledgeable. Although he only worked in our garage, he wore a face mask when talking to us, which shows that safety is a concern for their employees & customers. I also liked that they had a few tiers of product options for us to choose from. Highly recommend Fenwick.