Abigail Medford
I called today because I had a dishwasher draining issue. Since we were asking a plumber out, we decided to go ahead and ask about a few other issues too. Fenwick booked the appointment and sent a technician, who told me immediately that Fenwick doesn’t service dishwashers. The only thing they were able to fix was tighten one thing in our sink draining pipe. Then they proceeded to charge an $89 dispatch fee plus the base service fee! Needless to say, we are unhappy. I clearly told the person who booked the appointment that I needed someone ASAP to fix the dishwasher. Why would they book the appointment if they knew they don’t repair dishwashers? It felt very exploitative to me. For what it’s worth, the people who came out were nice, and the lady who booked the appointment was nice. I called back to request a refund and was told someone would call, but I could call next Friday to follow up if I hadn’t heard anything.
Response from owner
September 25, 2023
Other reviews
Donna Ford
Ryan was very professional and very helpful, I was so grateful for the things he did that he didn't really have to do, he answered all my questions, and very efficient, I would give him 10 stars if I could
John O'Neil
Nathan was great! My garbage disposal decided to self-destruct and was leaking under the cabinet. I set up an appointment on the website at 9:30pm. They had a plumber out by noon the following morning. I had already bought a new disposal "just in case". Hd inspected my old unit. A blade had chipped and grinded the gears. He removed the old unit & installed the new one in about an hour from start to finish. Great job!
Tabitha Baldwin
Super impressed with this company! We needed our water heater replaced. They were able to schedule Brandon to come out quickly, and he was able to replace our water heater the same day. He was very nice, professional, & knowledgeable. Although he only worked in our garage, he wore a face mask when talking to us, which shows that safety is a concern for their employees & customers. I also liked that they had a few tiers of product options for us to choose from. Highly recommend Fenwick.
Amy Farney
Tavelle came out to fix our hvac system. He explained everything to us. He’s very knowledgeable at what he does. We will definitely have him come out and do our maintenance on our system again.