Ace Blood
Fenwick reached out to me from a previous phone call that I made to them to set this appointment up. I was pleased that they did so. Ben came out and was very knowledgeable, calm and helpful. The price seems outrageously high, but I am still considering the options. Also, Fenwick does not do the follow up testing required by JEA, and that is a problem for me. . All in all I was pleased with the technicians work, but that’s about it.
Response from owner
May 5, 2025
Other reviews
Tracy Tackling
Phenomenal experience with Dayngel (the Fenwick technician dispatched to my house) for an immediate plumbing need. He was fast, professional, extremely courteous and had my issue fixed up in no time. Will definitely request him for any future plumbing needs. THANK YOU!!!
Bill S
They responded the same day as our A/C unit failed during the evening before. we called first thing next morning and they had a tech at our house by 3:00 that afternoon Great service and a great tech.
Scott Ison
The reason for my 5-star rating is the service I have and continue to receive after purchasing my unit. The technicians and dispatchers go above and beyond to help out and make sure the customers get taken care of. Update 8/29/25: I had a bit of trouble with my system on the 27th. The initial customer service rep I spoke with greatly frustrated me, but I was able to call back and get wonderful service from Devon. The next day, Ben came out to my house, checked out my system, completed work on it, and was just absolutely amazing. Ben was always smiling and you could tell he took pride in his work and was genuinely a nice guy. I was very impressed with the young man. On the 29th, one of the managers reached out to me about the trouble I had with the rep and was very receptive of the feedback, taking the time to review the call and will use the situation as a teachable moment. This is how companies become great companies .. by investing in their employees and using any situation to help employees grow and do better. I am happy with Fenwick and will continue to definitely use their services!
Cheryl Peters
Our technician was very friendly and knowledgeable. He communicated with us through each step. He was very good!