Andrew Yurkowski
Ronald Ayers was excellent. When presented with our issue, he knew right away what the problem was and was able to fix it. He also showed us where the shutoff valve for the water into the house. We thought we had to shut the water off at the street. Ron was professional and friendly. I highly recommend him.
Response from owner
August 20, 2025
Other reviews
Gary Adams
Justin and Shawn did an outstanding job, far exceeding all of my expectations. They are excellent employees. They have my highest ratings. If I ever need anything else I will request them. Gary
Albert Ganzemuller
We were taken advantage of from a Jacksonville company when we needed help. DO NOT use this company for any plumbing, cooling or heating needs even if it’s an emergency. Please read the following: We called FENWICK for assistance with our HVAC. During a recent cold snap our HVAC system froze and required immediate attention. A technician arrived and said he couldn’t work on the system until it was defrosted. If it wasn’t frosted that night, he wasn’t sure when he or any other associate could return. He said it would cost $188.00 to defrost the system. For over an hour the associate and I, in freezing temperatures, late in the evening, using hot water from our bathroom tub and our buckets, defrosted the unit. He diagnosed the problem and said we needed a Heat Pump Defroster Sensor. (part number: HH18HA279). The part had to be ordered and would take 5 to 7 days and the part would cost $441.00. Installation could take another 5 to 7 days. FENWICK charged us $89.00 for the service visit and $188.00 to defrost the unit. The part was installed about a week later. While waiting for the part I went to their web site and found that 3 coupons were available but were not offered. We asked the technician why he didn’t offer the coupons to which he replied “that’s up to you”. I took a photo of the part number and found that the part was sold by FACTORY AUTHORIZED PARTS. I found the part on-line for $31.00 and that it was available from Amazon and could be delivered free the next day. The final cost was $490.00 for the installation of a $31.00 part. After questioning the cost, FENWICK offered to waive the $89.00 service fee and offered to honor the coupons we found on-line from their web site. Our final cost was $530.00 ($342.00 plus $188.00) for the service call. Caveat Emptor!
doug disbrow
our professional arrived within 20 minutes of my initial call. Worked with expert precision and resolved my drainage issue within the first 30 minutes of his visit! he was respectful and asked for opportunity to troubleshoot our reoccurring drainage issue that no other plumber had been able to solve up to this point. Using Top-of-the-line equipment, was able to pinpoint flat spots in our sewer line And prescribe a solution that I'm sure we'll save us thousands in the future! ZACK A, YOU ROCK!
michelle smithers
He was wonderful, very professional very understanding he didn't gouge me price wise I will definitely use them again if I have any other issues definitely five stars