Art Natale
Just had the best experience with Fenwick Plumbing to fix a leaking toilet. Daniel did an awesome job. He was professional, on-time, and very communicative regarding the issue, estimate, and the fix. You can't go wrong with Fenwick - they're the leader.
Response from owner
May 19, 2025
Other reviews
Patricia Bell
Frank came to my house to check my water heater. He was very thorough and knowledgeable. He did a great job.
Penny Sneider
Jesse, My technician was fabulous! He was polite, knowledgeable and extremely helpful! I would recommend Fenwick, plumbing highly!!! Don’t forget to ask for Jesse and Sean to do your work.
Albert Ganzemuller
We were taken advantage of from a Jacksonville company when we needed help. DO NOT use this company for any plumbing, cooling or heating needs even if it’s an emergency. Please read the following: We called FENWICK for assistance with our HVAC. During a recent cold snap our HVAC system froze and required immediate attention. A technician arrived and said he couldn’t work on the system until it was defrosted. If it wasn’t frosted that night, he wasn’t sure when he or any other associate could return. He said it would cost $188.00 to defrost the system. For over an hour the associate and I, in freezing temperatures, late in the evening, using hot water from our bathroom tub and our buckets, defrosted the unit. He diagnosed the problem and said we needed a Heat Pump Defroster Sensor. (part number: HH18HA279). The part had to be ordered and would take 5 to 7 days and the part would cost $441.00. Installation could take another 5 to 7 days. FENWICK charged us $89.00 for the service visit and $188.00 to defrost the unit. The part was installed about a week later. While waiting for the part I went to their web site and found that 3 coupons were available but were not offered. We asked the technician why he didn’t offer the coupons to which he replied “that’s up to you”. I took a photo of the part number and found that the part was sold by FACTORY AUTHORIZED PARTS. I found the part on-line for $31.00 and that it was available from Amazon and could be delivered free the next day. The final cost was $490.00 for the installation of a $31.00 part. After questioning the cost, FENWICK offered to waive the $89.00 service fee and offered to honor the coupons we found on-line from their web site. Our final cost was $530.00 ($342.00 plus $188.00) for the service call. Caveat Emptor!
Martha Bouse
Scott was amazing. He diagnosed the issue with low water pressure in the house, realized it was a St. Johns County Utilities problem. SJCU showed up and took the issue head on. We will use Fenwick for our plumbing issues from now on. Thank you Scott, and thanks to Fenwick for such fast, dedicated service without breaking the wallet.