Brit Hill
Buster was awesome, he explained every step of what happened with the hvac system and how he’d fix it and his recommendations for future maintenance. As always, great prices and customer service at every step of the way, even on the holiday weekend
Response from owner
May 27, 2025
Other reviews
Marisa Vanaria
They showed up on time, assessed the situation and then got right to work. They were very thorough, neat and knowledgeable. Matt & Sean did a great job! Would definitely recommend.
Ronald Thibault
Great service this company always has the best techs and have always exceeded my expectations. Honest and up front with all repair services.
WogDT Jville
Prompt service and technician support. I was pleased with the great response and price.
Blair Armagost
We've used Waychoff for hvac and electric since we bought the house two and a half years ago. I guess they recently merged with fenwick plumbing? Experiences with hvac have been outstanding so we've been using them exclusively and gave spend thousands with them over the last couple years. Fenwick plumbing was a wildly different experience. Quoted $89 over the phone for "home visit and diagnostic". They even checked the call recording, that's what they said. The plumber came and did the diag. Diag determined nothing was wrong and no repairs were needed. Time to collect payment and he told us the total was $150. The explanation was that since he had to walk around the house and check faucets it was an inspection and the diagnostic quote didn't cover it. Unfortunately for all of us, I'm not paying more because your company terminology is different than the English language and you didn't see fit to clarify at any point before payment collection. After I insisted that I would not be paying more than the quoted price for the diagnostic, since it was indebatably a diagnostic, the manager on the phone threw a little tantrum and said they'll just charge us nothing at all and cancel our upcoming electrical appointment. It was clear that this lack of communication is consistently a problem for them. If you're consistently having this same issue with customers, it's not the customer. This is an easy fix that was handled in such a way that you lost a long term customer (one that's going to need a new hvac system withinin the next few years). If I were the owner I would be furious with this manager.