Crissy Ward

We purchased a brand-new indoor and outdoor HVAC system from Waychoff four years ago, and unfortunately, it has been one issue after another ever since.<br><br>Since the system was installed, I haven’t been able to simply schedule a routine maintenance appointment because we’re constantly dealing with repairs. Every 3–5 months, another issue comes up. Over the years, multiple parts have had to be replaced, and some of those same parts have been replaced two or three times.<br><br>Since May, I’ve repeatedly requested to speak with a manager regarding the ongoing history of service calls and recurring problems. Despite those requests, no one has ever called me back. The last representative I spoke with even told me, “I sit right next to management, and they’re in the office today. One of them will call you back.” That call never came.<br><br>It’s incredibly disappointing. I used to recommend Waychoff to everyone I knew, but after years of recurring problems and a complete lack of follow-up from management, I can no longer do that.

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