Dana Merritt
We had never had problems with the toilet but all of a sudden it wouldn’t flush. We used a little narrow snake. That didn’t work. My son came over with a 20 foot-long snake. The toilet still would not flush. Time to call the experts Fenwick! Chris came to our home used a bigger better auger, but it still didn’t work. He took the toilet off and he saw the rubber seal and the wax part dissolved and clogging up the toilet. He cleaned everything up and put a new rubber seal on and bolts the toilet. I was happy it flushed, but the bowl was all scratched up from the 20 foot snake. Chris showed me how to take sand paper and gently sand out the scratches. It worked! Then he gave me a pair of gloves and an extra bit of sandpaper and told me it will take some elbow grease to get it all pretty again- but without his advice- I would have been clueless. Thank you Fenwick for sending Chris to my home to fix my guest bathroom toilet. I want to give him 🌟🌟🌟🌟🌟!
Response from owner
August 8, 2024
Other reviews
adam broos
My technician Ron was extremely knowledgeable, polite, and did a fantastic job taking care of my issue. It was clear that he wanted it done right and was not in a hurry just to finish. He went over and above in taking care of my issue! Highly recommend!
John Snowden
Cody was on time ready to work. Pricing was clear and all questions were answered. We was done very cleanly with little disruption to our daily activities. Cody was a great representative
Erica Cammareri
Post install update: Unfortunately, I need to update my previous positive review. Shortly after the initial installation of my AC, I experienced severe flooding in my home. After tearing down walls and floors to investigate, it became clear that the AC installation was the cause of the flooding. Despite numerous attempts to contact the company, I have been met with silence and a lack of accountability. The flooding wasn’t the only issue. I also had to call them because the insulation in the AC closet fell down, proving the unit was not secured properly during installation. To make matters worse, after just finishing my last payment for the AC unit (3 months) I’ve now been hit with unexpected costs to replace cabinetry in my kitchen, floors throughout my entire entry, which has been unusable for three months due to the damage. I am now financially upside down from these repairs, Fenwick has not answered my calls to management nor have they reached out or offered any assistance or resolution. While a service person (Christian) was eventually sent by Jesse a manager of sorts sent him, it was far too late, and no support has been provided to address the significant financial burden and stress this situation has caused. I strongly urge the Fenwick to take responsibility and reach out to resolve this matter. —————————- We first hired Fenwick to come for a tuneup to discover which we were not surprised that we are in need of a replacement AC unit which Christian immediately was able to find Tony to stop by the end of his route and give us support which I can say is very fair. A new unit is an investment and with really great service. Both of them made me feel very comfortable and I look forward to working with them again in the future to install a new system .
Melissa Gregorchik
Fenwick Plumbing has been an absolute lifesaver for our commercial building! Their team is incredibly responsive, professional, and efficient. Per usual, I’m able to have them out within a few hours of requesting an appointment. Today our technician Dayngel was awesome. He took his time to show/explain the issue with the toliet and gave options for what we should do. We will continue to be loyal customers.