David Cooper

Weps

Outstanding service!!! and thank you for fitting us in as a late repair on short notice! Jennifer in scheduling was outstanding, and the technician Ronald was 10/10 in customer service and repair. Very transparent with cost and what the repair would entail. Will recommend to any and all anytime they need plumbing repairs.

Heather D

We have been customers of Waychoff’s since 2017. We signed up for their routine maintenance and purchased every extra filter or accessory (light, tstat) they recommended. When our AC had to be replaced in 2020 we installed the unit they recommended. When our new unit was around three years old, we started having problems. We have been completely without AC 4 times before today’s break down. Each breakdown took days to resolve (the worst was 5days) because they don’t carry the parts for the unit they installed. We stuck with them because the unit was under warranty but started wondering about their abilities after the second breakdown. This current breakdown is the third in 4 months! When the tech arrived today, before even looking at the unit he started out by telling us it was out of warranty (they just replaced parts 5 weeks ago) and that the design of our system is problematic (we’ve never been told this). Since we always get a different tech, we felt he may not be aware of all of the prior issues so we started explaining and questioning what the problem could be this time and if they could fix it. He became frustrated quickly and told us it would be better if we called someone else. Reflecting on his visit now, I think he showed up expecting a confrontation and was prepared to argue with us about anything being covered under warranty. We also wonder if they are frustrated because they can’t fix our AC and wiling to lose a customer rather than make it right at this point. So now, we have a new company coming this afternoon. Praying they are more qualified.

Ines Rosa

Highly recommend! Super professional and efficient service. I had an emergency and needed a rusty valve replaced. Within a few dozen minutes and a phone call, James's arrived and efficiently and professionally took care of the replacement.

Eric Dorsch

Fenwick sent out a gentleman named Daniel McMillian for our clogged drain. We live in a house that is over 100 years old. Daniel figure out the old sewer system which was quite difficult and diagnosed and solved the clog. He was professional and gracious. He cleaned up and made sure everything was perfect. Good job Fenwick on hiring great people!