Gina Hubbard
My technician arrived promptly explained what was happening so that I could understand everything that he was doing and he finally fixed my air conditioning, which has been out for five days. I’ve been living in 97° house all that time I was grateful for him coming, he did a wonderful job.
Response from owner
August 19, 2025
Other reviews
Blair Armagost
We've used Waychoff for hvac and electric since we bought the house two and a half years ago. I guess they recently merged with fenwick plumbing? Experiences with hvac have been outstanding so we've been using them exclusively and gave spend thousands with them over the last couple years. Fenwick plumbing was a wildly different experience. Quoted $89 over the phone for "home visit and diagnostic". They even checked the call recording, that's what they said. The plumber came and did the diag. Diag determined nothing was wrong and no repairs were needed. Time to collect payment and he told us the total was $150. The explanation was that since he had to walk around the house and check faucets it was an inspection and the diagnostic quote didn't cover it. Unfortunately for all of us, I'm not paying more because your company terminology is different than the English language and you didn't see fit to clarify at any point before payment collection. After I insisted that I would not be paying more than the quoted price for the diagnostic, since it was indebatably a diagnostic, the manager on the phone threw a little tantrum and said they'll just charge us nothing at all and cancel our upcoming electrical appointment. It was clear that this lack of communication is consistently a problem for them. If you're consistently having this same issue with customers, it's not the customer. This is an easy fix that was handled in such a way that you lost a long term customer (one that's going to need a new hvac system withinin the next few years). If I were the owner I would be furious with this manager.
Jess Miller
Steven was very educated and kept trying until the leak in my sink finally stopped leaking. Thanks for not giving up I am so much more in piece of mind, thank you again Steve 🙂
MM S
John Atnip did an excellent job installing my RO filter. He did a great job troubleshooting and the install looks fantastic and works wonderfully well. I will absolutely use Fenwick again!
Ann Miller
We had the most wonderful technician. He quickly diagnosed our problem, went over it with us and present us with the solution and estimated cost. He worked quickly and made sure that we were happy with his work and understood how to use the new equipment before he left. Will definitely be using them again in the future and would recommend to family and friends.