jacqueline rivera

John Beamer

The two technicians were very professional, efficient and hard working. They quickly accessed the issue at hand. They effectively communicated very reasonable expectations for the repair. I would recommend them to any friend or family members to help assist with similar issues. If I have additional issues I would welcome the opportunity to work with your team in the future.

E

I called in for an appointment because I needed to repair a toilet. Technician came out and took a look and left for about 5 minutes and came back to show some options for repair. The pricing was really high so I decided to wait and just pay the service dispatch fee. The Technician then tells me it will be $99. I was told the dispatch fee was only $89 by two agents when I called to make my appointment. But the Technician said the price went up a day or two ago. Mind you, I made the appointment the same week so was totally shocked that no one told me the price went up and they had many chances while reminding me of my appointment that the price would go from $89 to $99. Just seems like a scam for them to come and take a look without doing any work expect to say yes it's broken and then not even mentioning the price change. Seems to me a bit unethical to change without prior notice.

John Rich

Tim, from Fenwick arrived at our home just 2 hours after we called in our problem. Could not be more happy with his professionalism, expertise and ability to resolve our issues. You get what you pay for and we got quick, professional and courteous service. Hats off to Fenwick and especially Tim our specialist.

Darwin Eady

I get the fact that everyone wants to make money but $271 for to replace a toilet handle is ridiculous. Travis, thanks for calling me and explaining to me what happened. In addition, I want to thank you for making it right. It says a lot about a company that cares about the customer experience.