Jaime Marrou
Super satisfied. The technician was incredibly efficient and professional. He replaced the water heater by himself. I was impressed by his skills, knowledge and care for cleanliness. A great person. He reassured us on our decision to chose Fenwick. Great job.
Response from owner
June 28, 2024
Other reviews
Rich Gofredo
Wesley did an excellent job, also was very good at explaining the work he did. I was very pleased and impressed.
Diane DePotie-Burton
If I could give a ZERO star for their COMMUNICATION I would. I have had no heat or AC since Friday Feb. 20. The tech told me that it would be Monday before they could get the part. OK. Been waiting and waiting for a call this Monday morning, since 8am as to the status. I finally called at 11:15am. Was told part is on factory backorder with NO ETA. Ok. I understand the backorder. The problem is THEY SHOULD HAVE CALLED ME. I needed to prepare one way or the other for freezing cold temps tonight and tomorrow night. Other than their communication I have been very happy with this company from them installing the new unit, maintenance/up keep service and to the service calls for problems. That I will give 5 stars.
Bill Wilson
We had an emergency due to water heater blowout. Dillon got here within 2 hours, diagnosed the problem and installed a new unit. This company’s scheduling and dispatch is very customer orientated. Everyone expresses urgency and courtesy. Thank goodness on a previous service they recommended a water shut off for the garage. Otherwise we have a real flood. This is a reliable and competent company. And, their installs have a one year warranty.
Proud American
I could not wait until I was sent this review. Justin who came out to my house is without a shadow of doubt #1!!! Hands down, no argument. The best customer service, professional and reliable. He explained everything that was going on, showed me what went wrong and how to keep the water heater going for the next 15 years. Only down side and it had nothing to do with him was the price. You get what you paid for. Phenomenal experience, HIGHLY recommend this company to anyone who needs plumbing work. Very pleased with the outcome just basking in tears at the price.