Diane DePotie-Burton
If I could give a ZERO star for their COMMUNICATION I would. I have had no heat or AC since Friday Feb. 20. The tech told me that it would be Monday before they could get the part. OK. Been waiting and waiting for a call this Monday morning, since 8am as to the status. I finally called at 11:15am. Was told part is on factory backorder with NO ETA. Ok. I understand the backorder. The problem is THEY SHOULD HAVE CALLED ME. I needed to prepare one way or the other for freezing cold temps tonight and tomorrow night. Other than their communication I have been very happy with this company from them installing the new unit, maintenance/up keep service and to the service calls for problems. That I will give 5 stars.
Response from owner
February 26, 2026
Other reviews
Kyle Dorsey
Michael Senior and Michael Junior were both professional and courteous throughout our tankless water heater install. Both were very knowledgeable and took the time to answer all of our questions thoroughly. I will request them for future services and recommend them for you.
Jean Loudon
Excellent and timely repair service for garbage disposal but high priced to just break it free from accumulated rust.
Lauren Kunst
Matt and Paul came out to give me a quote for a bathroom remodel. They were very polite and professional. I have no doubt that Fenwick would do a great job.
Mark Modilevsky
Absolutely great service, same day evening late. Kudos to Dayngel, he inspected the situation and was able to resolve within 1 hour. Our pipe to the shutoff valve outside broke and we had to shut off water for entire house. I called Fenwick and explained, this was about 6pm, they said that they will dispatch emergency call and someone would come between 8pm and midnight. Around 9 i received tracking email that Dayngel was on his way. He arrived around 9:30 and was done by 10:45-11pm. He cutoff the top and bottom piples and put in a new shutoff valve on the spot. Great job. Pictures show that the pipe brokeoff leaving the screw part inside the shutoff valve part. He replaced the screw pipe with an iron one and now it is new and sturdy.. I would have appreciated more if i was able to get a better price, but for the urgency and time element, i understand.