Jessica Santana
We hired Fenwick Services / Waychoff’s AC to address an issue with our Daikin system. Over the course of a month, we paid $1,636.78 for two new dampers after their technician insisted that was the definitive fix. Not only did the repair fail to solve the problem, but our home actually got hotter — rising from 74–76° before service to 82–85° afterward. Multiple visits followed, but their own manager later admitted the damper replacement was ineffective and that a Daikin representative was required. Despite promising to schedule that visit, I discovered days later they hadn’t even contacted Daikin. Meanwhile, my family has been left in an unsafe situation with a 7-month-old baby in 85° heat. I am now forced to hire another HVAC company to properly diagnose and repair the system. I have requested a full refund of $1,636.78 and am preparing a formal complaint to file with state regulators. I cannot recommend this company due to misdiagnosis, ineffective repairs, and failure to follow through on their commitments.
Response from owner
August 19, 2025
Other reviews
BCrown_973
Tim came out to repair a broken pipe in our yard. He identified the issue immediately and gave us the price upfront. The repair was done faster than I expected. I was pleasantly surprised
Vanessa Boyer
Raphael was super helpful and knowledgeable. He went above and beyond identifying and fixing the issue. Along the way he made sure I was aware of what was happening. We were blessed to have Raphael answer the call. Would definitely recommend the service to others. Great job
Stephen Rayborn
Real bad service. I was supposed to have a plumber install and an electrician place 2 GFB 1 in each bathroom. The only person that showed up was the installer and he did a great job! I waited till 7:30 at night no show no call. I called them no apology did not care at all. They said the next available time was two days from now. I told them to not do a thing till a manager called me the next day. No call at all. I am looking for an new company to do the electrical work now.
Angela Thompson
Fast appointment. Easy fix. Very reliable. Nice feller too! Thanks for fixing our electricity outage so fast and friendly! We will be calling you from now on!