Kevin K. Francis
Jerald was the technician that showed up to assess our A/C and the one thing above all else is that he didn't sugar coat anything. He got straight to the point and gave me 2 options. Replace the coil or replace the unit. Given the age of the unit, the easy choice was to replace the unit. Jerald went the extra mile and set up an appointment with a salesman that we already had a relationship with 3 years prior. What could have been a hand ringing, stressful situation was actually pleasant even though it was expensive. It's all about customer service and pending the installation, so far so good!
Response from owner
May 19, 2025
Other reviews
Sara P
Michael was great! He let me ask as many questions as I wanted. He got us a great price and did a thorough job. I would definitely hire him again for future plumbing needs!
Don Fann
Fenwick Jacksonville just finished a complete repiping of our house's water supply plumbing due to a slab leak, plus replacement of nearly all faucets and fixtures. From start to finish, the Fenwick team provided the best customer service experience one could ever expect. Master Plumber Darryl Lucas and Crew Lead Plumber Matt Atnip were unbelievably attentive and accommodating of our needs and carried out the work expertly with a very high attention to detail. Every single plumber who worked on this large project were excellent. Lastly, everyone on the work crew were extremely professional and very personable.
Carol Thurman
Fenwick Electric is an honest company. They will not give you a laundry list of drummed up issues. The technician (Dustin) we dealt with was knowledgeable and honest. We called Fenwick for a second opinion and are we ever glad we did. This company, unlike others, is honest. I highly recommend Fenwick Electric.
Chad Dixon
Tavelle was great. Very courteous, knowledgeable, and mindful of our home. He was very professional. Hope he remains our technician.