Manny P
Very quick response by Fenwick which answered our distressed call to send a technician to our home the quickest possible. Kudos to the technician, Justin, who arrived within 45 minutes and did a fantastic job in stopping the water leak to prevent further damage and in installing a valve outside the house so we can stop the water flow ourselves next time an incident like this happens again. Thank you very much Fenwick and Justin!
Response from owner
December 6, 2024
Other reviews
Carolyn Porter
The service technicians, Dillon and Sean, were on time, professional, knowledgeable and courteous. I was given options for repair or replace of the water heater. Dillon showed me the problems with the water heater and I chose to get a new one. Work was done within a couple of hours, total! I checked the average price of remove/install of a water heater in Jacksonville FL and Fenwick’s charges were in the mid range. Three months after the new water heater was installed I began having a sulfur smell from the water spigots in the kitchen and b.r. I contacted Fenwick and a ‘technician’ was sent out and told me the water heater was too new to have problems. I asked him to raise the temp only the water heater thermostat and he told me he raised it ‘5 degrees’. Within a few days the smell from the hot water faucet got worse and I called a real plumber. He determined that the water heater temp was too low. When he checked the thermostat it was 125 degrees, meaning that the set up temp. was 120 degrees. He upped the temperature to 140 degrees, drained the water tank, ran water through the house faucets and the odor has gone away. I would like to be reimbursed for the $89.00 service fee Fenwick charged me for that three months visit.
JK
Super fast response (within 5 minutes of submitting online form) before 8AM and on a holiday. Arrived within 40 minutes. Did a complete diagnostic and explained everything as he went. Elmer was fast, friendly, professional and extremely informative. Best service I have ever received.
James Owens
Once again outstanding Service from true professionals! Mike Sr and Mike Jr identified the problem... fixed the issue under warranty hassle free! While here ... they also gave me a great deal on new faucet for kitchen. These guys are top notch we go nowhere else but Frenwick for our home needs.
Summer place
Michael and his coworker did an amazing job. They discovered the exterior leak and replaced our hot water heater. Very professional