Melissa Bushong
Jessie from Fenwick appreciated our situation and came very quickly. He diagnosed and offered various solutions with all the details describing the differences. He was very patient as we discussed what our concerns are and what is important to us. We made the decision to get a new water softening system and he was able to schedule us quickly. We felt that we were treated very fairly and courteously. We highly recommend him and Fenwick and give both FIVE STARS PLUS.
Response from owner
April 8, 2024
Other reviews
Michael Roberts
Excellent service on today from Fenwick. Kitchen sink pipe came loose late last night. Schedule an appointment by app around 3:00 AM. Dale the technician show up on time 8:00 AM. Quickly diagnosed the plumbing issue and explained options to resolve the issue. Extended or adjusted the pipe length and fitting to resolve problem. Tested for leaks. Pointed out potential issues or leaks around hot and cold connections due to corrosion with pictures. Replaced the fits to avoid future leaks. Great job!👍
Bill S
They responded the same day as our A/C unit failed during the evening before. we called first thing next morning and they had a tech at our house by 3:00 that afternoon Great service and a great tech.
Paul Fadil
The plumber from Fenwick found what was wrong with my heater, it was plugged out. He plugged it back in. Took him about a minute. He was great. Then I got a $232 bill. Even the plumber apologized to me for the price and said he was just doing what he was told (all controlled by his Ipad). Upon Calling Fenwick I got a supervisor (Todd - I believe) who told me the plumber did not do a 3-5 minute stop, because I paid for the gas for the truck to come out, I also paid for their honesty, I paid for their reputation, and the knowledge of a licensed plumber who realized that the heater was not plugged in. Again, even the plumber who came out, who was wonderful, apologized to me for the pricing as there was nothing he could do. He even said that they have fought this pricing method because many of the plumbers who work for Fenwick found it unfair. Having the supervisor justify a $232 bill and only try to reduce it when he realized I wasn't an idiot, was more insulting than the bill itself. I guess we have to pay for honesty now. It's no longer just expected. I guess gas must have also increased tremendously since I last checked. This is gouging. Plain and simple. I am appalled that this is their business practice.
james berry
Had a great experience with your employee brenden. Very professional and did not mind questions about different things and opinions on what we can do in the future if I wanted to change my sink. He left the area clean and looked like no one had been there doing repairs! He reset an undermounted sink and put in a new faucet, did a better job than the people who built the house. Thank you for the great service