Monique Barton
Reggie was friendly, respectful, quick and effective. Glad they sent him!
Response from owner
September 29, 2025
Other reviews
Sean Hendrix
I had an emergency tankless water heater failure (Peoples Gas customer, Southside JAX). Water was leaking, hot water pressure was gone, and I needed urgent help. I used ChatGPT to research qualified local plumbers and Fenwick Home Services came up as the top recommendation — and they exceeded expectations at every step. From the first call, their dispatcher was responsive and clear. A licensed technician arrived quickly, explained the problem thoroughly, and gave me multiple repair/replace options without any pressure. The work was competent, fast, and professional. Within hours I had my system back online — I’m writing this after my first peaceful shower since the outage. Full marks for professionalism, speed, competence, and customer care. Highly recommend Fenwick Home Services to anyone in Jacksonville dealing with a tankless water heater or plumbing emergency.
Inquiring Mind
Christian was fantastic! Super knowledgeable and willing to walk me through our issues and provide his honest opinion. He was able to get us back to “Coolsville”. We are Fenwick fans, for sure!
Weps
Outstanding service!!! and thank you for fitting us in as a late repair on short notice! Jennifer in scheduling was outstanding, and the technician Ronald was 10/10 in customer service and repair. Very transparent with cost and what the repair would entail. Will recommend to any and all anytime they need plumbing repairs.
Don Fann
Fenwick Jacksonville just finished a complete repiping of our house's water supply plumbing due to a slab leak, plus replacement of nearly all faucets and fixtures. From start to finish, the Fenwick team provided the best customer service experience one could ever expect. Master Plumber Darryl Lucas and Crew Lead Plumber Matt Atnip were unbelievably attentive and accommodating of our needs and carried out the work expertly with a very high attention to detail. Every single plumber who worked on this large project were excellent. Lastly, everyone on the work crew were extremely professional and very personable.