Spencer Timlin
Stellar customer service. Rafael came out on a Sunday when our water heater broke, no charge. He provided quotes and talked us through several different options. He was very knowledgeable and personable. I didn’t ever feel like I was being sold something. I had a few questions that evening and Fenwick dispatch put me in touch with Rafael and he spent time answering all my questions without even being assured he’d get our business yet. The next day the dispatcher, Jennifer, patiently helped talk us through their service programs and payment options to help us finalize and schedule the install for that afternoon. Start to finish was a great experience at a very fair price. They were reliable, easy to get ahold of, and followed through. Would definitely reach out to them again for future needs.
Response from owner
October 28, 2025
Other reviews
Amy Sutemeier
FENWICK WAYCHOFF came highly recommended by a neighbor and they did not disappoint. I thought A/C repairs would take weeks. Not only was I able to book an appt at 8:30pm for the next day, but the repairs were completed the same day! Technician, Austin, explained the issue, repairs needed, and costs thoroughly (and in terms 2 non-mechanical homeowners could easily understand 😅). I am amazed at the service we received and still in shock that it’s completely fixed after one visit! ⭐️⭐️⭐️⭐️⭐️
Mark Tanzler
This service - replacement of a 20 yr old water heater at a rental property - was easily scheduled and coordinated with FENWICK “HQ” without delay. Easy and complete communication with all….resulting in James with FENWICK Plumbing being tasked with the mission! He was magnificent!! Prompt, thorough and ABSOLUTELY PROFESSIONAL in all regards. I had used FENWICK before at my personal residence and will again without hesitation. HIGHLY RECOMMENDED!!
Marsha Hood
Due to the cold weather in Jacksonville,Florida recently , we discovered several broken water pipes. The Technician, Andrew Mitchell, was prompt in keeping our appointment. He diagnosed the problem and went to work immediately. He expertly repaired the broken damaged pipes and temporarily fixed the drywall. He assured me the company would be reaching out on Monday complete final drywall replacement. Andrew displayed confidence in his work. Thank you to the Fenwick team and Andrew for getting the leaks fixed promptly without damage to the walls.
Tania Prado
Nathan, my service technician was very professional, courteous, and friendly. He explained the problem with my AC unit and was able to fix it right away. Now my AC is working fine again and I'm very happy. Thank you Nathan!