Steven_Lee
I have been a loyal customer giving Fenwick my work for years, but Jennifer’s customer survive during an emergency was absolutely uncaring and unprofessional. I called to get someone scheduled since the pipes on a project we did busted during this cold snap. Jennifer says she’s really busy and can’t help me and then hangs up in my face… The level of disrespect I just received after giving a company my business for so long is utterly unacceptable. I will never give my business to anyone who has the audacity to treat such a loyal customer in such a shoved off way…… I’ve given this company probably hundreds of thousands in work, and when I need them for my own home on a project they screwed up, I get this????? I’m completely heartbroken to be honest and will never give them any more of my business…. All they care about is creating a bigger monopoly that they can’t manage. They don’t care about you
Other reviews
Kyle Brownett
Our Technician, Bill, was awesome! He arrived within our timeframe. He quickly diagnosed the problem and got us back up and running. He even let me watch the process and explained everything that was wrong and how to fix it! He was very personable and easy to talk to.
Don Fann
Fenwick Jacksonville just finished a complete repiping of our house's water supply plumbing due to a slab leak, plus replacement of nearly all faucets and fixtures. From start to finish, the Fenwick team provided the best customer service experience one could ever expect. Master Plumber Darryl Lucas and Crew Lead Plumber Matt Atnip were unbelievably attentive and accommodating of our needs and carried out the work expertly with a very high attention to detail. Every single plumber who worked on this large project were excellent. Lastly, everyone on the work crew were extremely professional and very personable.
Rhonda Price
Michael Bowen and Sean Reade did a great job! They listened to my concerns, diagnosed the issue, and answered all my questions. I appreciate the timeliness of resolving the issue and the helpful tips along the way. We have been looking for a plumbing company for years! Thanks so much for your help! 💫
Kathy Cooper
My Technician was very Professional, Respectful , and knowledgeable. He took his time to explain questions I had and if I didn’t understand he didn’t mind explaining again. Great experience with my Technician.