Will Ludwigsen
Fenwick is fast, capable, and honest. A plumber from another company arrived late to look at our hot water heater, poked at the pilot light, and then pitched us a $4,100 replacement. I called Fenwick the next day and their tech arrived on time, cleared out some dust, performed some much-needed maintenance, and charged me $149 for a standard service call. They are my new best friends.
Response from owner
July 1, 2024
Other reviews
Clifford Capley
Larry came by diagnosed a bad blower motor and then replaced it! Very pleased with work performed and Larry was professional and personable! Thank you !
P G
Repair our outdoors water hose bib / bursting water line due to extreme freezing temperatures. Thank you Breden for a fast service with no hassle, highly recommended.
Paul Fadil
The plumber from Fenwick found what was wrong with my heater, it was plugged out. He plugged it back in. Took him about a minute. He was great. Then I got a $232 bill. Even the plumber apologized to me for the price and said he was just doing what he was told (all controlled by his Ipad). Upon Calling Fenwick I got a supervisor (Todd - I believe) who told me the plumber did not do a 3-5 minute stop, because I paid for the gas for the truck to come out, I also paid for their honesty, I paid for their reputation, and the knowledge of a licensed plumber who realized that the heater was not plugged in. Again, even the plumber who came out, who was wonderful, apologized to me for the pricing as there was nothing he could do. He even said that they have fought this pricing method because many of the plumbers who work for Fenwick found it unfair. Having the supervisor justify a $232 bill and only try to reduce it when he realized I wasn't an idiot, was more insulting than the bill itself. I guess we have to pay for honesty now. It's no longer just expected. I guess gas must have also increased tremendously since I last checked. This is gouging. Plain and simple. I am appalled that this is their business practice.
Jennifer A
We had an issue with your AC unit at a rental property recent, and since it’s Florida, all AC issues feel like emergencies. Our technician, Ryan, was very helpful, clearly communicated the issue, and shared options for resolution. This was very important to me as I was not on location. He was extremely professional and sent me all the documentation of the service via email. Fenwick’s call center was quick to provide information on prices and scheduling and the company is reasonably priced and responsive to emergency or urgent situations - we would use them again and recommend them!