Fenwick Home Services

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Topic

Customer Experience & Satisfaction

97.4% positive

Across 298 reviews of Fenwick Home Services in St. Augustine, FL, customer experience & satisfaction appears in 38 reviews (97.4% positive), from 2026-04-17 through 2026-10-01.


Key findings

  • Customer Experience & Satisfaction mentioned in 38 of 298 reviews (12.8%)

  • 97.4% of Customer Experience & Satisfaction reviews are 4 or 5 stars

  • Average rating in Customer Experience & Satisfaction reviews: 4.9★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    74%28 mentions
  • Courtesy & Friendliness

    58%22 mentions
  • Technical Knowledge & Expertise

    37%14 mentions
  • Problem Resolution & Effectiveness

    32%12 mentions
  • Communication & Updates

    24%9 mentions
  • Cleanliness & Tidiness

    13%5 mentions

Reviews mentioning customer experience & satisfaction

September 30, 2026

Ann Marie Byrd

Technician Keith visited and did a great job! Knowledgeable, friendly, listened to concerns. I’m very pleased.

September 30, 2026

M M

Fadi took the time to order the right parts when I decided on a different style faucet even though it took longer to get delivery. We will enjoy the final result for years to come. He was patient, efficient and skilled in both his plumbing work and interactions with the family.

September 29, 2026

Eric Phillips

Andrew was amazing. Found the leak within minutes and had the job completed and cleaned up quickly. Very professional with incredible customer service. This is why I only use this company. They get how important good customer service with excellent results is. Thank you!

September 29, 2026

Mark D

Thank you Eddie from Fenwick outstanding service and customer support.

September 28, 2026

Michael Barthelemy

Excellent customer service from Buster! Highly recommend!

September 26, 2026

Larry Elliott

Excellent Technician! Very courteous, knowledgeable and efficient. You can’t grow wrong with Fenwick!

September 25, 2026

manal asfoura

Mark<br>did his job excellent<br>In general Above and beyond

September 24, 2026

Joyce Johann

Our service provider did a great job. Always pleased with Fennwick.

September 23, 2026

Major EmeraldIce

Zakeem and Shawan were great and professional. Very respectful.

September 23, 2026

Robin Perkins

Always friendly and helpful. Always does a complete and thorough check of the entire system. We’ve been happy since day one and each service call is as good as the last.

September 23, 2026

Mike Montague

Wife and myself are Very Happy!

September 22, 2026

Michelle “Shelly” Espy

Amanda was great. She was patient and listened to my needs then she went to work!!

September 22, 2026

Larry France

Zakeem and Shawn, an awsome job by these guys! Couldn't have been happier.

September 22, 2026

Nikki Yoder

These folks have been great to work with. They are all very professional and kind.

September 21, 2026

Lauren James

The technician did an amazing job. He was thorough and professional.

September 19, 2026

Derrick Smith

Rafael was excellent and very courteous. An outstanding employee for Fenwick

September 18, 2026

Karen Maguire

Excellent in every way.

September 17, 2026

Jaynie Harris

Ryan was very friendly and provided excellent advice and value after our AC stopped working overnight. So happy to have found an honest and trust worthy company with so many services!

September 16, 2026

Rania Hilton

Amazing service,.. fast, professional and extremely friendly. Thank you, Fenwick Waychoff's for the outstanding service.

September 16, 2026

Kram Semaj

My Technician (Cody) was extremely professional and personable. He went above and beyond what was required. Thanks Fenwick

September 15, 2026

Missy Belle

Professional, friendly and upfront. Appreciate all those qualities when it comes to a major replacement/repair. Initial technicians that came out were 5stars too. Quick response to problems and resolutions offered, from AC choices to financing options were varied enough that it made it easy.

September 15, 2026

Audrey Samoyedny

Perfect.

September 1, 2026

Ray Maillo

Danny Morrison is probably the best electrician I’ve seen operate in a while. He knew his stuff and was the upmost professional. Great, clean work and outstanding customer service. If you need electrical work ask for him, you won’t be disappointed!!

August 31, 2026

Joe Nuetzi

Fenwick repaired an outside faucet that was damaged by lawn company and had caused major flooding in our home. They were prompt and repaired quickly. Due to slow flowing water they had to return and found a valve was not completely turned back on. No additional charges. The employees were friendly and polite both times. We will continue to use them for plumbing electrical and air conditioning.

August 25, 2026

Cheryl “Cher” Olds

Dale was amazing! 🙌 He was super nice and professional. He explained everything, and made sure we understood everything he was doing every step of the way. He worked quickly and efficiently and cleaned up when done. We had leaks due to old plumbing and fixtures, and he fixed it right up. No more leaks and the new fixtures look fantastic! Couldn't be happier. 😁

August 18, 2026

Mackenzie Eubank

Tim was great! Super helpful and very kind.

August 7, 2026

James Martin

He arrived promptly on time very courteous. Did exactly what he said he was going to do cleaned up after he was done overall a very the good experience. I would recommend him and his company to anybody that needs plumbing assistance

Response from owner

Thank you for your review, James. We appreciate your kind words about our prompt, courteous service and thorough cleanup.

April 29, 2026

August 5, 2026

forrest balk

Sean came and diagnosed my system while explaining the details along the way. Very friendly, polite, and knowledgeable! He made me feel like I was part of the process and a valued customer!

August 3, 2026

JT Industries

Christian was professional and they took care of my issue in a matter of days.

August 1, 2026

Maria Crosby

I had a great experience with Fenwick Plumbing thanks to Rafael Serrano. He was professional, knowledgeable, and incredibly helpful from start to finish. He took the time to explain everything clearly, answered all of my questions, and made sure the job was done right. His attention to detail and friendly attitude made the entire experience stress free I truly appreciate his excellent customer service and high quality work. I highly recommend Fenwick Plumbing, and if you have the chance to work with Rafael Serrano, you’ll be in great hands.<br><br>Thank you,<br>Maria Montoya (Crosby)

July 31, 2026

Angelina L

Frank provides outstanding costumer service and is very knowledgeable. Highly recommend requesting him to provide your service!

July 31, 2026

Mary K

Kind, fast, efficient service!

July 31, 2026

Toni Silver

Awesome experience Devonte was extremely professional and caring. Thank you for sending him. He should receive praise for his knowledge and his patience with us we will strongly recommend your company because of Devante

May 29, 2026

Yuvonne Smith

Extremely helpful and courageous. Thank you

May 21, 2026

David Houser

Very friendly, on time, clean and respectful to property. Will definitely use them again for future needs.

Response from owner

We are delighted to hear you found us friendly, on time, clean and respectful. Thank you for choosing Fenwick Home Services!

March 16, 2026

May 5, 2026

H R

Superb team of experienced plumbers. I use All Fenwick services and am never disappointed. Excellent communication before, during and after the appointment. This is a company that cares deeply about customer satisfaction and retaining your business. Highly recommend. You won’t be disappointed. Shout out to Frank and Eli for a quick diagnosis and resolution of the issue.

Response from owner

Thank you for your wonderful feedback! We appreciate your loyalty and trust in our experienced plumbers. Frank and Eli will be thrilled to hear your praise.

January 3, 2024

April 30, 2026

Teofila Fredrickson

Christian Sharp is a excellent technician and very knowledgeable. Thank you for sending a excellent technician

Response from owner

We're delighted to hear that Christian Sharp provided excellent service. Thank you for sharing your experience with Fenwick Home Services.

April 30, 2026

April 29, 2026

Fred Cipriano

Michael performed the annual service on my water heaters and discovered broken valves that needed replacement. He had the parts and got the job done in no time. My experience with Fenwick service techs is that they are prompt, knowledgeable and fairly priced. Every. single. time. Excellent service.

Response from owner

We greatly appreciate your feedback about Michael's excellent work on your water heaters. We value your continued trust in our service.

February 13, 2024