Customer Experience & Satisfaction

thomas stanley

The service tech was very knowledgeable and professional. He did a great job. I recommend his services anytime!! Thanks

Bob Hoffman

Technician Cody was outstanding. Very knowledgeable and skilled. He explained the issue with my tankless water heater, thoroughly answered my questions. Very patient and I never felt rushed or pitched to make decisions. Great job

Kevin O'Hare

We had a great experience with Fenwick today. Outstanding service. On time, kind and all our needs were met

Patricia Rodgers

Brendon Finch was extremely professional and went out of his way to help my Mom with multiple plumbing issues. We truly appreciate all he did for her. He’s a wonderful young man!!!

Daryl Drott

Prompt and efficient very satisfied with plumbing work will use next time we have a problem

Shelley Dickerson

I had a corroded flex line o my tankless Water heater and Had Fenwick come out to assess. Jesse and his partner were very courteous and explained what needed to be done and got the job done. They were thorough and My system is now good as new. I had the system flushed as well which saved me another appointment. I was very satisfied with the appointment process and customer service leading right up to the appointment.

Steven_Lee

I have been a loyal customer giving Fenwick my work for years, but Jennifer’s customer survive during an emergency was absolutely uncaring and unprofessional. I called to get someone scheduled since the pipes on a project we did busted during this cold snap. Jennifer says she’s really busy and can’t help me and then hangs up in my face… The level of disrespect I just received after giving a company my business for so long is utterly unacceptable. I will never give my business to anyone who has the audacity to treat such a loyal customer in such a shoved off way…… I’ve given this company probably hundreds of thousands in work, and when I need them for my own home on a project they screwed up, I get this????? I’m completely heartbroken to be honest and will never give them any more of my business…. All they care about is creating a bigger monopoly that they can’t manage. They don’t care about you

Jessica Hazelwood

Always amazing service and so friendly. They do an amazing job with good prices!!

John Fechter

Dale was amazing…he fixed my mothers rusted out plumbing in her laundry room..quick and easy/) Made my 90 year young mother feel no stress:) Thank you Dale

Evan Amstutz

Kodie did a fantastic job. He was thorough and friendly and I would recommend Fenwick to anyone.

Ronnie Bond

Amazing job. Requested a repair. I received a 4 hour window starting literally 1.5 hours after my call and they arrived 30 minutes later. Work was done quickly and professionally and I was completely satisfied. 10 stars!!

gatortalk6

Friendly, prompt, professional. Explained what needed to be done and and finished the job with everything looking great and in timely manner. Highly recommend!

George Mckenna

Frank is professional, personable and good at his job. Thanks Frank !

john CARRETO

Collin was very honest, knowledgeable and professional. I'd use them again in a heartbeat, highly recommended!

Brittany Paliana

Ronald did a wonderful job. He was very thorough and explained everything that would be happening. He was very helpful and professional. My Husband and I thank Ronald and Fenwick for great work. Also Jessica, for getting us an appointment quickly. We will definitely contact again for future work.

Leah O'Neill

Dan M was awesome- he was quick to help and assess the issue. super kind and amazing customer service

Spencer Timlin

Stellar customer service. Rafael came out on a Sunday when our water heater broke, no charge. He provided quotes and talked us through several different options. He was very knowledgeable and personable. I didn’t ever feel like I was being sold something. I had a few questions that evening and Fenwick dispatch put me in touch with Rafael and he spent time answering all my questions without even being assured he’d get our business yet. The next day the dispatcher, Jennifer, patiently helped talk us through their service programs and payment options to help us finalize and schedule the install for that afternoon. Start to finish was a great experience at a very fair price. They were reliable, easy to get ahold of, and followed through. Would definitely reach out to them again for future needs.

Willette Baker

We first want to say how blessed we are to have been recommended to Fenwick for services. The service men Michael Underwood and his assistant were excellent very professional punctual and friendly they knew what they were doing and did an excellent job on repiping our home we wish we had used their services before. We felt very comfortable with them in our home and you could tell they took take their job very seriously and are very knowledgeable. We are beyond pleased with the excellent service we received if we could rate above the five stars we would do so My husband and I will be glad yo recommend Fenwick Home Services in the future. We thank you Fenwick. Sincerely Keith and Willette Carter.

JSD

The technician was very personable. He spent the time to explain what neede to be repaired and how it would be done.

Nancy Zona

Matt Mullen performed the system maintenance at my home today, Matt was very polite, got right to work and was thorough in his explanation as to what services were performed and what needed to be done. I’m very happy with my service!!

David Gardner

Mr Tim Allala Were My Service Technician, Call Fenwick on Wednesday October 9th 2025 Due To The Toilet Near My Daughter Room Were Broken. A Technician Came out Thursday And Excess The Problem. The Toilet Was Old And Needed To Be Replaced. Mr. Allala Were Very Kind And Knowledgeable About His Job And Skill. Mr. Allala Quoted Me A Price To Get The Toilet Replaced. We Agreed On The Price . And Mr. Allala Replaced The Toilet And Clean Up After He was Done. Great Experience From Start To Finish. Mr. Allala Met More Than My Expectation. Job Well Done. Continue The Good Work Fenwick See Why Your Business Are A Five Star ⭐⭐⭐⭐⭐ Company . Thank You Once Again For A Pleasant Experience .

Kevin Williams

The Technician was great. He addressed my concerns and provided a great service! A+!

Scottlyn Smith

Our Fenwick technician was William Shifflett and he was great. On time, honest, patient and professional. I would definitely recommend this company and Yes, we will be calling them back when we need them. Thanks William

Sharlene King

Excellent customer service, price and plumbing service!!! I'll definitely be keeping their number handy and refer them to my friends and family.

Donna Ford

Ryan was very professional and very helpful, I was so grateful for the things he did that he didn't really have to do, he answered all my questions, and very efficient, I would give him 10 stars if I could

Pam Kleber

Always a pleasure working with Waychoff's/Fenwick! Thank you for your professionalism and wonderful customer service. Wesley Atkins in Jacksonville did a great job today. We will continue to have our units inspected and serviced by this great team. Thank you!

Mindy Young

Fast and courteous response. Tech went straight to work and was informative Bout what the situation was and what he would do. Good price. Would definitely use and recommend.

M.W. Gillis

Our service by Adam today was great. He was friendly, polite and professional. I would highly recommend him!

michelle smithers

He was wonderful, very professional very understanding he didn't gouge me price wise I will definitely use them again if I have any other issues definitely five stars

Monique Barton

Reggie was friendly, respectful, quick and effective. Glad they sent him!

Glenn Firth

Professional service with a smile 😃. Straight to the point, pipe blockage fixed promptly. Good follow up advice.

Jennifer McCormick

The technician, Christian, was very professional and polite and answered all my questions. Greatly appreciate this company and the outstanding service

Tuledo Franks

My technician, Rodney, was very professional and kind. He respected my time and space. I would highly recommend this company.

Diane Ellsworth

Dan was great. He gave me several options and price points to fix the problem and his unbiased opinion on what would be best for our situation. This resulted in me saving money and not doing more than necessary to fix the problem. I highly recommend Fenwick Home Services.

Lori Thompson

Allen Barnett is a very nice young man. Proficient in services. Knowledgeable, professional and courteous. I was treated like a person and not an account .

JerSueSiSo

David was respectful, knowledgeable, and thorough. He was a great example of thoughtful customer service. Way to go Fenwick!

Cy Re

The Fenwick Company was a very good company to deal with. I placed a text message around 3:30am expecting I would go in to a line of calls to be retrieved later that morning. Within 15 minutes I received a tel call from a very pleasant lady who took all of the information and she assured me that someone would contact me that day. The rep sent a message that morning that he was en route. At around 8am the rep was at our door. He fixed the problem and we are pleased with the service and workmanship. Based on our experience, we highly recommend this professional, reasonable company. C & M Reese St Augustine, Fl

Cheryl Peters

Our technician was very friendly and knowledgeable. He communicated with us through each step. He was very good!

Narasimha Rao Aregadda

Terrible Experience with this company - have been without AC for over 10 days, with two babies living in the home . A technician diagnosed the failed compressor and said parts would arrive in 2–3 days, yet there has been no clear update since. Despite calling multiple times, I never received a direct response or escalation to a supervisor. It feels like they never truly care about customer concerns — customer service is the worst I’ve experienced, with multiple layers to go through just to reach the right department. This lack of urgency and accountability is unacceptable, especially in extreme summer heat.

Beth Karadeema

Steve and Toni were very professional, friendly, explained everything to me, and even brought my garbage can in after the garbage truck came! They went over and above to be sure the job was done well and thoroughly and that everything worked. Great guys! New water heater and unclogged the pipes that sediment had gotten into. Thanks!

Christin Hillis

Ronald provided exceptional customer service, demonstrating professionalism, knowledge, and thorough explanations. Highly recommend Ronald with Fenwick.

Susan Alt Johnson

Tavelle is excellent! Very good communicator! Asked all the right questions, provided outstanding, very complete information. Fenwick-WAYCOFF’s has very very good people.

John Moore

Yes Dylan Smith was my tech rep today and did a great job. He gave me a heads-up on being in route and was very courtesy n respectful. He explained everything to me very well. Thanks!

Sean Hendrix

I had an emergency tankless water heater failure (Peoples Gas customer, Southside JAX). Water was leaking, hot water pressure was gone, and I needed urgent help. I used ChatGPT to research qualified local plumbers and Fenwick Home Services came up as the top recommendation — and they exceeded expectations at every step. From the first call, their dispatcher was responsive and clear. A licensed technician arrived quickly, explained the problem thoroughly, and gave me multiple repair/replace options without any pressure. The work was competent, fast, and professional. Within hours I had my system back online — I’m writing this after my first peaceful shower since the outage. Full marks for professionalism, speed, competence, and customer care. Highly recommend Fenwick Home Services to anyone in Jacksonville dealing with a tankless water heater or plumbing emergency.

Madison Lloyd

Michael senior and Michael junior were the dream team! Very experienced and kind to work with! Highly recommend. Thank you for your hard work!

Ricardo Tablada

Outstanding Service Experience The service provided was excellent from start to finish. I was notified well in advance about the visit, which made scheduling easy and convenient. The technician arrived right on time, was courteous, respectful, and carried himself with complete professionalism. He took the time to answer all of my questions thoroughly, explaining everything in a clear and helpful manner. The entire process was smooth, efficient, and stress-free. I am extremely satisfied with the quality of service received and would highly recommend this company to anyone seeking reliable and professional assistance.

Teresa Moore

Used Fenwick before for plumbing repair, loved Zach's work but Christian did my heating and A/C service better than any technician in past 4 years. Got the maintenance done which included air filter but he went above beyond to clean out leaves in outside condenser and completely clean inside air handler also fixing a kink in the water pump I didn't see. Check out some deals on maintenance contracts and a UV light to kill nasty bacteria worry free.

Dave Masiello

Tech Jessie came out and found out where the source of our leak was within minutes. His partner and him were very polite and patient. They fixed the issue and cleaned up. No complaints here. They did a good job. Thank you

layne cleveland

We love our heat pump from Fenwick but most of all we love the customer service and the technicians that work for the. They are knowledgeable and helpful. Would recommend to everyone.

Jay Lesowitz

Always a good experience from Fenwick Home Services and today Jomar Melendez went way above and beyond. Very meticulous and he takes pride in his work. Thank you Jomar (and Fenwick)

Betty Sutherland

Customer service was awesome from the time. I made the first phone call until the time that the technician arrived. They kept me posted the whole time you don’t see that good of service anymore.

Trena Knowles

Great service! Honest, explaind our options. Respectful of our home, wearing foot covering.. Antonio...we appreciate you and because of your excellent service we will definitely use Fenwick again.

Jesse Pennoni

My tech was knowledgeable and friendly and understood my point of view regarding my AC unit. I am switching hvac providers and signed up for bi annual maintenance through this company because our interaction was exactly what I expected and appreciate the good business practices.

Jennifer Bonello

Our technician was Andrew and he was very nice and professional while dealing with my mother. She is hard if hearing and can be a a handful but he was kind and professional through the whole process. He explained the issues and fixed them quickly. He also answered a few other questions she had about her plumbing, which put her mind and ease. It was very nice of him. We had a good experience overall.

Shirley Menefee

My experience with Fenwick Home Services was awesome. Steven was my technician on a late Sunday afternoon when my hot water heater began to leak. He came out and assess my situation and it was repaired in a very timely manner. I couldn't ask for better service. It was the best customer service I've received in a long time. Thanks Steven for doing an excellent job.

Sheila Saperstein

Steve was awesome! He took his time explaining everything and fixed the problem! Great service! Super friendly!!

Robin Jones

My technician Larry in Jacksonville FL did awesome. Quick, informative, great customer service. Overall experience with the company awesome never have a problem when I call to get a maintenance or system issues

Joann Mason

Patrick was extremely professional and his customer service is outstanding. He is very responsive, polite and knowledgeable with plumbing repairs. Very attentive to the client’s requests and clarifications.

Kathy Cooper

My Technician was very Professional, Respectful , and knowledgeable. He took his time to explain questions I had and if I didn’t understand he didn’t mind explaining again. Great experience with my Technician.

Randy Morell

Elmer from Waychoff was very knowledgeable and personable. He explained what repairs were required and tested the complete system after repairs. Great customer service!

Jay

Larry the technician came out and did a fantastic job. He was very polite and professional. Answered all my questions and went above the call of duty. Thank you all so much

Alice Hopson

My experience with Fenwick services were nothing less than exceptional above and beyond. Exceptional service, kind courteous punctual and very fair and reasonable prices. They gave me estimates with two options and I felt no pressure whatsoever and was allowed ample time to decide. I highly recommend and will definitely be using them again in the future.

Lynn Stenroos

Brian was my technician. He went way beyond what he had to do. He found the problem quickly and fixed it and then he said this pole is really leaning dangerously. Do you got a piece of wood? I said sure I got him a piece of wood and he fixed the pole that was holding everything up. On top of that he’s just a down to earth great guy if I ever need your services again, I’m asking for Brian

Julie Cheeseman

Fadi from Fenwick was professional and very kind. He identified the issue right away and gave me an accurate estimate before starting the work. He went the extra mile. I will definitely be using them in the future!

Colleen Stevens

Nathan with Fenwick was excellent! Courteous & professional & knowledgeable! Extremely pleased! Fixed commode in record time! Fenwick has great customer service and responded promptly to my need- within 4 hours of my call Nathan was here!

Steven McMorrine

Fenwick Home Services, specifically Patrick and Josh, did such an amazing job! I knew I had to deal with a leak, 2 broken shower handles and an outdated water heater. I called Fenwick just to get a quote on the water heater but because of Patrick and Josh’s amazing customer service, I went ahead and had them take care of the remaining issues. Thank you Patrick and Josh!

Neal De

No problems, excellent work by, Dayngel Fernandez. Was on time, no muss, no fuss, went right to work, neat, clean, and efficient. If I ever need you're services again, please send Dayngel. I called today July 4, 2025. Problems with the kitchen sink. Fenwick's plumber Fadi Atlyari was here on time. He went right to work, no muss, no fuss. He was neat, clean, and efficient. Great work from Fenwick employees. Good experience with your representatives. Many thanks.

Antoinette Edwards

My technician was the best! He was very helpful and very informative about the job, unit and cost. I wish to thank him very much on the great job and customer service.

Krishna

Sorry, Very unprofessional account manager, where i requested to clarify the bill and willing to work with him on invoice. he just hangs up and say we will put this invoice in collection. I guess he doesn't care about company is incurring expense due to his action, he just cares about his salary. Got a bill for 40 minutes job for $550. Please don't use them.

Lisa Sclafani

James and his party came within a short time of placing a call for services. He explained all options, was polite and was able to fix our issue quickly. Great service are very satisfied with our service.

Tonzetta Hannah

Was not an easy task and Frank and Cody took good care of us I’m happy they were the techs that came out. I’m not easy to please and they went out their way to ensure I was satisfied with their work. Great job guys!!

Elizabeth Cruz

I am very satisfied with the work Justin performed. He was professional and friendly. I wouldn't hesitate to recommend Fenwick services to neighbors and family

David Graham

Nathan L. was incredibly helpful and friendly, arriving promptly after our call. He efficiently fixed our issue, making the entire experience smooth and stress-free.

jason watkins

Gary is awesome. Personable, professional and he wipes his feet on the door mat even though I said it doesn't matter. No complaints about the rain, he brought an umbrella. Service calls should end with a happy client and I am that. Thanks Gary👍

Dan Tillman

We were thrilled with our experience. Antonio was timely and professional. We are grateful for his work ethic and expertise. Thank you so much for this excellent customer experience.

Angela Thompson

Fast appointment. Easy fix. Very reliable. Nice feller too! Thanks for fixing our electricity outage so fast and friendly! We will be calling you from now on!

Roger Eggen

Brian and Mike did an outstanding job. They listened to be sure they knew exactly what I wanted done, the completed the job perfectly. They were very professional. I will be hiring them again when I need more electrical work done.

lanna robnes

Antonio was amazing, kind and thoughtful. He allowed me to see all what needed to be done and he put on shoe covers. He discussed the price options and he was a delight. I pray all of your employees are like him. I also want to say the customer service was amazing. I spoke with Tina and another young lady and both were thoughtful and kind. Thank you for having amazing staff. I have already referred two people.

Don Fann

Fenwick Jacksonville just finished a complete repiping of our house's water supply plumbing due to a slab leak, plus replacement of nearly all faucets and fixtures. From start to finish, the Fenwick team provided the best customer service experience one could ever expect. Master Plumber Darryl Lucas and Crew Lead Plumber Matt Atnip were unbelievably attentive and accommodating of our needs and carried out the work expertly with a very high attention to detail. Every single plumber who worked on this large project were excellent. Lastly, everyone on the work crew were extremely professional and very personable.

Trish Brown

Allen & his helper were pleasant & courteous. Thank you for your great service techs. My last name is now Gallant. Thx.

Kevin K. Francis

Jerald was the technician that showed up to assess our A/C and the one thing above all else is that he didn't sugar coat anything. He got straight to the point and gave me 2 options. Replace the coil or replace the unit. Given the age of the unit, the easy choice was to replace the unit. Jerald went the extra mile and set up an appointment with a salesman that we already had a relationship with 3 years prior. What could have been a hand ringing, stressful situation was actually pleasant even though it was expensive. It's all about customer service and pending the installation, so far so good!

Courtney Stewart-White

Our technician Ron Ayers was absolutely fantastic!!!!! He was courteous, professional, knowledgeable, and compassionate!!! He explained to us exactly what was going on and how he was going to fix it. Ron was so thorough in his explanation and put us at ease!!! He was on-time, efficient, and moved rather fast BUT he paid attention to every detail to make sure the job was done right!!! Ron Ayers was so nice, genuine, and trustworthy while working in my home. Ron showed that he loves what he does and making his customers happy. Ron has great professional values and ethics. He should really be studied for how to provide customer service at the highest level!! I appreciate Ron Ayers for the work he had done in my home and would definitely recommend him to anyone that needs assistance with their plumbing. Fenwick should be proud that he is a great representation and ambassador for the company!!!!

Debbie Espinosa

I called the office and Jennifer was so kind and reassuring. Rafael Serrano was an Angel. He came and diagnose the issue and got to work. He is a great asset to your company. Thank you!

Janette Ocasio

Rafael Serano was very punctual, polite and Profesional. He took his time to evaluate the situation and did not leave my house until he was sure everything was taken care of. We need more people like him. I would highly recommend him. Thank you Rafael.

S S

Allen was my technician today and did a great job. He was thorough and explained the process. He was very pleasant, professional and knowledgeable. I’d highly recommend.

C. S.

Mr. Pike was working at my neighbor's residence and noticed my pool was expelling water down the driveway into the street. He was very knowledgeable and extremely courteous. That alone makes me want to get a quote, once our budget allows, for indoor plumbing issues that we are having. We will be reaching out soon!

Susan Angel

We called Fenwick to replace our gas water heater and couldn't be happier. The plumber that provided our service was Michael Bowen. He conducted a thorough evaluation and clearly explained our options. Everything was installed with extensive care and detail. I was pleased with our experience. Customer service was excellent.

roger maillet

Fenwick technician Tavevlle arrived as scheduled. He was extremely professional and very knowledgeable. He took the time to explain his service requirements and all the options. Overall we are very satisfied and pleased we chose Fenwick and we are impressed with their technician. I highly recommend Fenwick and great job Tavelle!

Diana Davis

I can't say enough good things about my experience. Customer service by Steve H in Jacksonville was flawless from estimate to very timely completion of the project. I will absolutely be calling again next time I need help!

Roger Wright

Phenomenal Service from Fenwick Plumbing — Ask for Daniel and Tino! I had an amazing experience with Fenwick Plumbing today, and I have to give a huge shoutout to Daniel McMillan and Tino. Daniel was incredibly professional, knowledgeable, and patient — he took the time to explain the issue, the solution, and made sure I fully understood everything before starting the work. He went above and beyond to not just fix the problem, but to do it the right way. What really stood out was how much pride Daniel and Tino took in their work. They were efficient, respectful of my home, and brought such a positive energy that they literally turned a bad day into a great one. It’s rare to find people who care this much about the quality of their work and customer experience. I was so impressed, I’ve already told 11 people about the service I received today. If you need plumbing work done and want peace of mind, call Fenwick and ask for Daniel and Tino — you won’t regret it!

Marlene Kelly

Dylan was prompt, professional, courteous, knowledgeable and polite. He diagnosed the problem, gave us options and pricing, then executed the repair. Thank you we look forward to seeing you again for our services.

Tiffany F

Ended up having an emergency situation with water bubbling up out of my yard thanks to a tree root hitting a pipe. A neighbor recommended Fenwick and I have found my new plumbing company! Khan was my technician and I cannot say enough good things about his service. So kind and knowledgeable. Took time to thoroughly explain everything to me step by step from the issue at hand through the repairs to the end result. He was fast and efficient with the repairs. The customer service I encountered at the office was very friendly and helpful as well. Thank you for making a very stressful situation less stressful and for the top notch service! Khan deserves many kudos!!! Will recommended your company to anyone looking for a plumber. 😊

Patrick DePirro

I had my water softener replaced, same day, today by Dale Willis with Fenwick, and the experience was nothing short of perfect! From start to finish, their team demonstrated professionalism, efficiency, and expertise. The technician arrived on time, was courteous, and walked me through the entire process. They ensured everything was installed seamlessly, tested the system thoroughly, and even took the time to answer all my questions. Not only is my new water softener working flawlessly, but Fenwick made the entire process stress-free and smooth. I truly appreciate their dedication to quality service and customer satisfaction. If you're looking for top-notch plumbing services, Fenwick is the way to go! Thank you, Fenwick, for your outstanding service!

Bill Hill

Altho our problem was within the septic system, which Fenwick does not service, the tech spent about an hour going over the steps we needed to solve our problem. He went well beyond what he was required to do. It was a very pleasant and informative time I will certainly call them if I have a problem within their purview.

Martha B

Fadi arrived on schedule, was very polite and professional and proceeded to assess the problem (a leaky toilet). He diligently worked to get everything done properly, checking all possible causes for the leak. He was very respectful of the fact that I have a 2-year old in my home and the need to keep the doors closed and the front door locked when he had to go out to the truck. I can only say good things about the service he provided. He is a stellar employee and a great representative of the Fenwick company.

Jenny Mejia

Fenwick saved the day again. For the gentlemen that came to my house today, they waited till I got home, that was greatly appreciated. And the person I texted with as well. Very much appreciated. These guys are great!

Tom Rogers

Corey was great He arrived about an hour after my call. He worked efficiently and actively asked if I had any other concerns for him. A very nice man and a credit to your Company

Cindy Cahoon

Love Fenwick! Christopher Anderson was prompt, polite and respectful of us and our property. He listened carefully to our problem and quickly went to work. He was very professional and knowledgeable. He explained what he was doing and showed us pictures of what he found.He fixed our plumbing problem in a matter of minutes. I highly recommend Christopher and will request him the next time we have a plumbing problem!

James Aymil

Ron came to my house. He changed out shower heads for me. He worked quickly and listened to my concerns. Very fairly priced. No complaints. Highly recommend Fenwick.

Marilyn Geyer

Our technician William Napier in Jacksonville, FL did a good job. He was very friendly and answered all of my questions. He seemed to know exactly what to do and said I would get my estimate for the work in a day or so.

Jamie Flanagan

Everyone that works at Fenwick was kind, understanding and professional at all times. Their work was flawless and I am so happy I went with them. Zach is knowledgeable and made sure all my questions were answered. Thank you for everything!

Weps

Outstanding service!!! and thank you for fitting us in as a late repair on short notice! Jennifer in scheduling was outstanding, and the technician Ronald was 10/10 in customer service and repair. Very transparent with cost and what the repair would entail. Will recommend to any and all anytime they need plumbing repairs.

Mary Frosio

Upon my request, your technician, Patrick Lowe came to my house to do various gas and plumbing projects. Once again Patrick provided excellence customer service. He is best in class! A gentlemen, professional, and expert technician with a pleasant demeanor. Fenwick management, you have a star on your team. I hope you recognize and reward him accordingly! :)

Vinson Usher

Steve was not only on time he was early. Steve cleaned as he went and was very personable. After Steve completed the job Steve carried away the old unit and put everything back where it belongs. I truly felt appreciated as a customer.

North Florida Baseball Academy Jacksonville, FL

Wealth of information and experience. Laid out every choice. I had 3 choices. No hard sell. Knowledge is power and I felt that I decided on the best choice within my budget. Yes... I would definitely tell a family member or friend to give them a call. Btw, the company has an AC division and same company installed my new AC unit... 5 stars as well.

Karla Tandy

From Brian scheduling my appointment for today to Tina reaching out with a courtesy call to let me know the tech was on his way to Frank exhibiting great patience and professionalism. He even took his shoes off when he entered my home. The service was second to none. All around another great experience. Fast and efficient.

Gina Bruno

Michael and Sean were prompt, professional, friendly and explained all my options to me for my water heater replacement. I appreciate Fenwick getting out here so quickly and making it a great customer experience.

Dana Stephens

I called Fenwick’s Plumbing on a Saturday morning to unclog my kitchen sink. The office team was professional and kept open lines of communication so I knew what to expect and when they would arrive. Fadi arrived within 30 minutes of my call and brought his A game. He was kind, skilled,, efficient, and confident. His confidence made me confident in his abilities. The entire experience exceeded my expectations because of the awesome team at fensick’s.

Gail Holman

On Wednesday Oct 30th, Matt and Paul came to look and our tankless hot water heater which had stopped working. They were very personable and quickly began to diagnose the problem, which was determined that it was in dire need of being cleaned. They worked for quite a while to clean it, even pausing to take pictures of the process. They kept me Informed of everything they were doing and answered all questions that I had. They were extremely knowledgeable and I felt very comfortable that it was being done right. They also had other suggestions about my water softener system, which I appreciated. When they finished, we had hot water! The bill was reasonable as well. My husband and I really appreciate the services provided by Matt and Paul, especially since they came all the way from Jacksonville to Glen St Mary, which was more than many others were willing to do. Some companies never even returned our calls. We had an exceptional experience with this company and its employees. We appreciate all they did for us and would highly recommend them. Thank you again, Matt and Paul!

Nancy Tanney

John and Gabe (hope I got that right) did an awesome job isolating the leak in my kitchen and repairing it. And I also compliment Fenwick on their communication both before the arrival (with pictures of the assigned tech) and from the actual techs throughout the whole process. Count me as a happy satisfied customer 😊

Rick Dalton

Patrick was excellent. He did such a professional job of handling our leak and is installing our new tankless water heater. We worked through numerous alternatives with us to find the best one. They clean up and even patched our drywall. The company contacted us to move up our appointment once they heard we had a leak. Absolutely excellent customer service.

Bella Donna

Dayngel Fernández was the technician sent to do our assessment and repair. He was patient and explained everything to our understanding. He took care and repaired our plumbing issue then cleaned up after checking that everything was in proper working order. There were a few unexpected issues during his repair job but he handled them professionally and calmly. I appreciated greatly that he did his work carefully and to ensure that it would be properly completed. Because of this experience with Mr. Fernandez, I would recommend him and Fenwick Services for any plumbing job.

Vickie Miller

Big shout out to Michael and his son who fixed my toilet leak. Michael explained the work he was going to do, completed all very professionally and provided details on the issue. He treated me with respect and patience. I would recommend Michael and Fenwick and will use them in the future. (Deb)

Ann Marie Rogers

Wow! Above beyond, above and beyond our expectations! :) Worth saying twice! Felt like my brothers were here working! Our water heater replacement lead to a needed replumb we had put off! Thank you Stephen James and Cody Technicians and Darryl Lucas Service manager! Your friendly Professional service is greatly appreciated! I highly recommend this company!

Sushi Snob

Had an amazing experience with Jesse and Fenwick Home Services yesterday. Woke up to my water softener and filter leaking in my garage. Jesse and his partner were able to come out that same day to take a look at it. They did a wonderful job of walking me through what was happening and how best to fix the problem. I really appreciated him answering all my questions and explaining how the new system worked. His friendly demeanor made the entire process enjoyable, and it was clear that he genuinely cared about getting the job done right. This is only my second time using Fenwick, and I can tell you that it won't be the last!

Carl Goforth

Our technician, Patrick Lowe, was incredible! He was thoughtful, courteous and explained everything about the work order in detail. We are very appreciative for his personal touch and extraordinary service!!! Thank you, Fenwick Home Services! C Goforth

Carolyn Bell

Thank you to Crystal for ensuring that a technician was able to service my sister's A/C on late Friday afternoon on 10/4. Also, I would like to thank Dillon for his kindness, respect and taking the time to explain to me the issues with the A/C. I would also like to thank him for documenting not only the service he provided, but recommendations so that it could be relayed and available to my sister for future reference. I noticed on the service truck the company is BBB accredited, and I must say that I feel it is well deserved. I highly recommend this company. Many thanks!!!

Susan Collins

Michael B. was polite, clean and such a nice guy! The first thing he did when he got to our house was take his shoes off. He was constantly cleaning up after himself, worked diligently and was very personable. We would recommend him 100% every-time, all the time.

Lois Gainey

The service I received from the office staff when setting up my appointment was extremely helpful and courteous. The technician Dalton Hagen performed an excellent job. He was very prompt and the service was quick. When I had a concern he was able to resolve it very quickly. I would recommend Fenwick to family and friends. Happy Customer

Leonard Murray

The service technician Rafael Serrano was very professional and polite. He explained everything step by step and he even suggested a different product that I didn't think about. I will definitely use and recommend Fenwick in the future. Sincerely a satisfied customer.

Joy Templeman

Chris was very professional,very helpful and exhibited outstanding customer service.I was Amazed that Chris was able to install the new toilet tonight. He even left to pick up the new toilet which was extra time and work on his part.We were impressed and grateful for his service. It was a pleasure doing business with Chris.

Tigenia Taylor

Christopher arrived on time and quickly diagnosed the problem of the water leak in my toilet tank. He proceeded to provide various options to fix it and was more than happy with the option that we selected. Even greater than that , Christopher noticed that our smoke detector, fire was bleeping and graciously offered and did in fact replace the battery. Totally unexpected and just reflective of the type of service and overall decorum that he displayed with us. Based on my experience with Christopher and the work that he provided, I would gladly recommend Fenwick plumbing services to anyone. Particularly try to get Christopher.

Tracy Arthur

I called Fenwick in the morning and had a technician to my house in the early afternoon to address a outside water spigot issue, the technician was Josh, he was pleasant, helpful, explained what he was going to do, and did a fabulous job in a very quick amount of time. The interaction was easy and very customer focused and, my issue was fixed right immediately, for a fair price. I would highly recommend these folks.

Kyle Brownett

Our Technician, Bill, was awesome! He arrived within our timeframe. He quickly diagnosed the problem and got us back up and running. He even let me watch the process and explained everything that was wrong and how to fix it! He was very personable and easy to talk to.

Kendall Schroeder

Definitely a much much better experience than last time! Both technicians who came were polite and best of all friendly (William). Explained what the issue was and showed me what happened with the leak. Then because I was past due for a check up they waived the fee for coming out. Incredibly generous and helpful! Thank you!

Julie Ann Peterson

I cannot say enough good thinks about our Technician Tim! He was great! Not only did he do a great job, worked quickly, and cleaned up after he was done, he was incredibly patient with our high anxiety dog! Highly recommend Fenwick’s and Tim!

Mommyo Pearl

The technician showed up on time. Bob was very personable and informative as to what we could do to help keep our AC handler up & running thru routine cleaning & self maintenance. He took his time to explain our issues and made sure it was up & running properly. Thank you very much & I will certainly spread my experience & will recommend Fenwick to all my friends & acquaintances. Sincerely, Ms. Pearl

Hope Wilson

We were impressed with technician, Rafael, from Fenwick Home Services who was on time, courteous, and above all, knowledgeable about what it will take to make our repair. We were also given options for ordering replacement parts. Thank you Fenwick Home Services for your immediate attention to our plumbing needs and this technician who upholds your promise of amazing treatment.

Erin Mongoven

Had a great experience with everyone throughout my experience! The team was professional and efficient in setting expectations and explaining everything in great detail! Big thank you to Bill, Tony, Max, Colby, and Shamar!

Danaeya Starchild

Robert Lewis was my technician. He showed up promptly and went after the problem which was an overflowed toilet. He got it all straightened out and in the process was explaining things and we got it done. He then cleaned up whatever mess he made and it was just really good customer service. He was friendly, patient, and professional. I was very very pleased with the work that he did. And excellent job!

Donna Bird

Andrew was the best, polite, and extremely knowledgeable. I called your office at 3pm on a sat and within the hour Andrew was here. He listened to my concerns, asked a few questions, did some investigating and determined what the problem was. From my first contact with your receptionist, who also was very helpful and friendly my experience with Fenwick plumbing has been a good one and I will def call again if need be.

Marcus Brubaker

Service was top notch. Communication was excellent! Setup an appointment yesterday for this afternoon and was contacted about an earlier appointment which had my issue resolved before the original appointment was scheduled. Will certainly be recommending and using for all future needs!

Susan Fifield

Ryan arrived on time, was polite and courteous, and even tried to make friends with our “Cujo” of a puppy Maggie (she hates repairmen!). He got to work and found the issue right away and did his best to give us some cooler air tonight before the new system gurus step in tomorrow morning. He knew his stuff and did his best to help us out with a less than optimal system to get us through one more day. Thanks Fenwick! Very pleased with your team and service!

Pedro Claudio

Very high quality Cust service. During the new AC installation they keep the area very clean.

Jen M

Arrived on time, great communication regarding estimated time and potential costs. They were able to instal a new furnace that day, very professional, efficient, super friendly, cleaned up after themselves and explained the warranty. I would highly recommend Fenwick! Thank you!

Kay Henry

Got AC service today from Michael who was fantastic! Great customer experience yet again!!!! Andrew was very courteous and respectful of our home. He was very clear and direct once the issue was diagnosed, and he offered alternatives to help us make an informed decision. Great customer experience!!!! I have follow up work and will definitely ask Fenwick to send Andrew back out to work on our home.

Angelia Smith

After weeks of searching for the right company let me just say I was totally satisfied with Fenwick. From my first conversation to my last conversation I was very satisfied with my experience with everyone I came in contact with.. I highly recommend Fenwick for AC services and/or new units. They offered the best warranty out of 10 companies I researched. 12 years on parts and labor unheard of even coming from their competitors. A special thanks to Holly who has the patience of Job she knows how to explain things in terms where you can keep up with her. She’s not a pushy salesperson. Lastly, to all The workers that came out every last one of them was very respectful, kind, and professional. They cleaned up after they done and explained how to work the system in its entirety. Great customer service Fenwick. I almost forgot to mention they had the best price out of my all my quotes. This is not a paid advertisement for sure.

Melissa Bushong

Jessie from Fenwick appreciated our situation and came very quickly. He diagnosed and offered various solutions with all the details describing the differences. He was very patient as we discussed what our concerns are and what is important to us. We made the decision to get a new water softening system and he was able to schedule us quickly. We felt that we were treated very fairly and courteously. We highly recommend him and Fenwick and give both FIVE STARS PLUS.

prajith Menon

The purchase was significant for us, so we were pleased to engage the services of a reputable company for the work. The installation team performed admirably, demonstrating efficiency, knowledge, and friendliness. They arrived punctually, worked diligently, and delivered an exceptional end result. I must mention Tony's professionalism, which was exemplary. I would not hesitate to conduct further business with Fenwick due to his courteous demeanor. I highly recommend this company to all.

Nancy Louise Grier

Fenwick’s response to a middle of the night plumbing emergency could not have been better. Prices are reasonable. All staff were more than just friendly, they were proactive and their superior level of competence eased my worry. The plumber who came out did such an efficient job, I scheduled a second appointment before he left my house to check off some to-do items. I’m so grateful I found them! What a breath of fresh air!

Ann Miller

We had the most wonderful technician. He quickly diagnosed our problem, went over it with us and present us with the solution and estimated cost. He worked quickly and made sure that we were happy with his work and understood how to use the new equipment before he left. Will definitely be using them again in the future and would recommend to family and friends.

Kimberly Hoffman

Our experience was amazing. The technician was extremely knowledgeable, professional and explained everything to us. He arrived on time and we will definitely recommend to our family and friends to use Fenwick. We are forever customers. Thank you for providing excellent customer service. Mike Hoffman

Dorie Johnson

Yes my name is Mrs. Johnson The technicians that worked with me were Mathew and Khan. They did a re pipe of my home. These men did excellent work. As a plus they kept me informed of everything as we went along. I was completely at ease during the whole process. Your company hire the very best employees. The work was done at my convenience & at a professional standard. I will sing your praises to my friends and neighbors. Thank you for your service. Dorie Johnson.

Thomas Beltz

Late on Friday, 8/6/21, our Carrier air handler began leaking condensate water onto the floor. After trying to identify and fix the problem myself, I began searching for a reputable A/C repair company on Yelp. I discovered Fenwick Services had good customer reviews. At first, I scheduled an 8am to 12pm appointment for Saturday, 8/7/21, using online form on Fenwick’s website. However, the system sent me text message with a Sunday, 8/8/21 appointment. So, I called and spoke with the evening receptionist who quickly revised the appointment to my original Saturday timeslot. I want to give special thanks to that receptionist for providing outstanding customer service late on a Friday evening. The next day, I received an email confirmation that my HVAC technician would be Jesses Wilson. Jesse arrived on time, dressed in a clean and professional uniform. After introducing himself, he quickly got to work assessing and correctly diagnosing the cause of my leak, which was a partially clogged drain pipe and a malfunctioning emergency shutoff float switch. Jesse cleared the blockage and, reinstalled new PVC pipe leading out of the air handler and a new shutoff switch. The new pipe installation included an access port with a cover, enabling me to treat the drain with white vinegar flush once a month to help keep the drain clear. This is a feature I hadn’t had before. The repair job took 90 minutes to complete and test and was done for a very reasonable price, especially for a Saturday (My HVAC systems have always seemed to fail on weekends, holidays, and evenings ). I was truly blessed to find Fenwick Services and to have Jesse Wilson as my HVAC Technician that day. Fenwick Services now has a new and loyal customer for life! Kudos to the entire Fenwick Services team for providing exceptional technical and customer services!

Katie Mitura

Fenwick Plumbing was professional from start to finish. It was clear that Michael is a plumbing expert who cares about doing good work and impressing the customer. He walked us through all of our issues and helped us decide on the best solutions for us. He was very friendly and helpful. We were very pleased with the work completed. Fenwick's customer service was great and they let you know when someone was on the way to the house. I would highly recommend them to everyone. We had to have the main water pipe to the house replaced, a toilet flange replaced and toilet installed, and a pipe inside replaced and vanity installed. We were very happy when everything was completed.