Topic
Customer Experience & Satisfaction
97.4% positiveAcross 298 reviews of Fenwick Home Services in St. Augustine, FL, customer experience & satisfaction appears in 38 reviews (97.4% positive), from 2026-04-17 through 2026-10-01.
Key findings
Customer Experience & Satisfaction mentioned in 38 of 298 reviews (12.8%)
97.4% of Customer Experience & Satisfaction reviews are 4 or 5 stars
Average rating in Customer Experience & Satisfaction reviews: 4.9★
Aspects most discussed in these reviews
Professionalism & Conduct
74%28 mentionsCourtesy & Friendliness
58%22 mentionsTechnical Knowledge & Expertise
37%14 mentionsProblem Resolution & Effectiveness
32%12 mentionsCommunication & Updates
24%9 mentionsCleanliness & Tidiness
13%5 mentions
Reviews mentioning customer experience & satisfaction
Ann Marie Byrd
Technician Keith visited and did a great job! Knowledgeable, friendly, listened to concerns. I’m very pleased.
M M
Fadi took the time to order the right parts when I decided on a different style faucet even though it took longer to get delivery. We will enjoy the final result for years to come. He was patient, efficient and skilled in both his plumbing work and interactions with the family.
Eric Phillips
Andrew was amazing. Found the leak within minutes and had the job completed and cleaned up quickly. Very professional with incredible customer service. This is why I only use this company. They get how important good customer service with excellent results is. Thank you!
Mark D
Thank you Eddie from Fenwick outstanding service and customer support.
Michael Barthelemy
Excellent customer service from Buster! Highly recommend!
Larry Elliott
Excellent Technician! Very courteous, knowledgeable and efficient. You can’t grow wrong with Fenwick!
manal asfoura
Mark<br>did his job excellent<br>In general Above and beyond
Joyce Johann
Our service provider did a great job. Always pleased with Fennwick.
Major EmeraldIce
Zakeem and Shawan were great and professional. Very respectful.
Robin Perkins
Always friendly and helpful. Always does a complete and thorough check of the entire system. We’ve been happy since day one and each service call is as good as the last.
Mike Montague
Wife and myself are Very Happy!
Michelle “Shelly” Espy
Amanda was great. She was patient and listened to my needs then she went to work!!
Larry France
Zakeem and Shawn, an awsome job by these guys! Couldn't have been happier.
Nikki Yoder
These folks have been great to work with. They are all very professional and kind.
Lauren James
The technician did an amazing job. He was thorough and professional.
Derrick Smith
Rafael was excellent and very courteous. An outstanding employee for Fenwick
Karen Maguire
Excellent in every way.
Jaynie Harris
Ryan was very friendly and provided excellent advice and value after our AC stopped working overnight. So happy to have found an honest and trust worthy company with so many services!
Rania Hilton
Amazing service,.. fast, professional and extremely friendly. Thank you, Fenwick Waychoff's for the outstanding service.
Kram Semaj
My Technician (Cody) was extremely professional and personable. He went above and beyond what was required. Thanks Fenwick
Missy Belle
Professional, friendly and upfront. Appreciate all those qualities when it comes to a major replacement/repair. Initial technicians that came out were 5stars too. Quick response to problems and resolutions offered, from AC choices to financing options were varied enough that it made it easy.
Audrey Samoyedny
Perfect.
Ray Maillo
Danny Morrison is probably the best electrician I’ve seen operate in a while. He knew his stuff and was the upmost professional. Great, clean work and outstanding customer service. If you need electrical work ask for him, you won’t be disappointed!!
Joe Nuetzi
Fenwick repaired an outside faucet that was damaged by lawn company and had caused major flooding in our home. They were prompt and repaired quickly. Due to slow flowing water they had to return and found a valve was not completely turned back on. No additional charges. The employees were friendly and polite both times. We will continue to use them for plumbing electrical and air conditioning.
Cheryl “Cher” Olds
Dale was amazing! 🙌 He was super nice and professional. He explained everything, and made sure we understood everything he was doing every step of the way. He worked quickly and efficiently and cleaned up when done. We had leaks due to old plumbing and fixtures, and he fixed it right up. No more leaks and the new fixtures look fantastic! Couldn't be happier. 😁
Mackenzie Eubank
Tim was great! Super helpful and very kind.
James Martin
He arrived promptly on time very courteous. Did exactly what he said he was going to do cleaned up after he was done overall a very the good experience. I would recommend him and his company to anybody that needs plumbing assistance
Response from owner
April 29, 2026
forrest balk
Sean came and diagnosed my system while explaining the details along the way. Very friendly, polite, and knowledgeable! He made me feel like I was part of the process and a valued customer!
JT Industries
Christian was professional and they took care of my issue in a matter of days.
Maria Crosby
I had a great experience with Fenwick Plumbing thanks to Rafael Serrano. He was professional, knowledgeable, and incredibly helpful from start to finish. He took the time to explain everything clearly, answered all of my questions, and made sure the job was done right. His attention to detail and friendly attitude made the entire experience stress free I truly appreciate his excellent customer service and high quality work. I highly recommend Fenwick Plumbing, and if you have the chance to work with Rafael Serrano, you’ll be in great hands.<br><br>Thank you,<br>Maria Montoya (Crosby)
Angelina L
Frank provides outstanding costumer service and is very knowledgeable. Highly recommend requesting him to provide your service!
Mary K
Kind, fast, efficient service!
Toni Silver
Awesome experience Devonte was extremely professional and caring. Thank you for sending him. He should receive praise for his knowledge and his patience with us we will strongly recommend your company because of Devante
Yuvonne Smith
Extremely helpful and courageous. Thank you
David Houser
Very friendly, on time, clean and respectful to property. Will definitely use them again for future needs.
Response from owner
March 16, 2026
H R
Superb team of experienced plumbers. I use All Fenwick services and am never disappointed. Excellent communication before, during and after the appointment. This is a company that cares deeply about customer satisfaction and retaining your business. Highly recommend. You won’t be disappointed. Shout out to Frank and Eli for a quick diagnosis and resolution of the issue.
Response from owner
January 3, 2024
Teofila Fredrickson
Christian Sharp is a excellent technician and very knowledgeable. Thank you for sending a excellent technician
Response from owner
April 30, 2026
Fred Cipriano
Michael performed the annual service on my water heaters and discovered broken valves that needed replacement. He had the parts and got the job done in no time. My experience with Fenwick service techs is that they are prompt, knowledgeable and fairly priced. Every. single. time. Excellent service.
Response from owner
February 13, 2024