Topic
Customer Loyalty & Repeat Business
100% positiveAcross 298 reviews of Fenwick Home Services in St. Augustine, FL, customer loyalty & repeat business appears in 17 reviews (100% positive), from 2026-04-17 through 2026-10-01.
Key findings
Customer Loyalty & Repeat Business mentioned in 17 of 298 reviews (5.7%)
100% of Customer Loyalty & Repeat Business reviews are 4 or 5 stars
Average rating in Customer Loyalty & Repeat Business reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
94%16 mentionsTechnical Knowledge & Expertise
65%11 mentionsCourtesy & Friendliness
41%7 mentionsPunctuality & On-Time Service
24%4 mentionsCommunication & Updates
24%4 mentionsProblem Resolution & Effectiveness
18%3 mentions
Reviews mentioning customer loyalty & repeat business
Gloria April
very professional and Devonte was exceptional with his service and completed the service in a timely manner. I recommend Fenwick Waychoff to anyone for their exceptional service.
RoseAnn Herkenratt
My appointment with Rafael from Fenwick Home Services was very pleasant. Finished one issue within a few seconds and the other issue was a bit more labor intense and out in the rain. Rafael moved one of my outside water spigots from the side of my house to the backyard. Excellent job very professional and personable, great experience. I’ve made another appointment with Fenwick’s for an electrical issue next week.
Donovan Daley
Branson was very professional, pleasant and thorough. As I have come to expect from Waychoff's technicians.
Judy Terrazas
Keith was very knowledgeable and explained his and why I needed to update my services. I would recommend him to everyone.
Jacqueline Dragoni
Brian was polite and professional, would definitely recommend him and Waychoff’s after many positive experiences.
Sandy Bateh
Zakeem and Demetria were fantastic. I would recommend them 100%
Julia Fogg
We had Waychoff out last year to replace our AC so when we need someone to help with our plumbing we knew we were going to use Fenwick. The tech, Matt, that came out was amazing and went above and beyond when he had to cut out our old garbage disposal to replace it. He was able to replace the disposal and all the lines under our kitchen sink in just 2 hours. We will definitely be calling them again for any of our home service needs.
Mark D.
Had them come to fix a clogged sink drain line that has been a problem due to past re-plumb with funky pipe angles. What should have been straightforward took much longer than expected, but they kept at it, called in backup and got it fixed. They even cleaned up more than expected after having to remove a bunch of stuff below the sinks. I've used Fenwick for years and they always do a great job.
Elizabeth Walker
Cody Kauffman is absolute pro at what he does. Would highly recommend his services.
Victoria Hartwell
We've been using Fenwick for all of our plumbing needs for over two years, after a disappointing experience with another local company. The difference has been night and day! Cody has handled every service call, and he is consistently professional, courteous, and punctual. He takes the time to do the job right and always leaves our home even cleaner than he found it. It's rare to find someone who is so reliable and takes such pride in their work. We couldn't be happier with the service we've received and highly recommend Fenwick. Five stars!
Daniel Wilensky
The technician was prompt, SUPER nice, very qualified, And thorough. I am extremely satisfied with the service. I have been using this company for many many years.
Mark Stitchalk
No matter what service I'm in need of, whether it's for plumbing, electrical or air conditioning, I always get the best of the best service - hands down! The two plumbing gentlemen here today were outstanding ! Not only professional but very personable as well. Need service? Don't delay. Call Fenwick today. You'll be very happy you did! Thank you. Mark
jacqueline rivera
Alex is very professional and knowledgeable I will use them again
Response from owner
August 21, 2023
Michael T
Highly recommend. I’ve used Fenwick for multiple plumbing issues at various properties over the last year. Pricing has always been fair and service is top-notch. They’ve become my go to plumbers, I don’t even bother shopping around anymore. As a homeowner and property manager, one of the things they do that I really appreciate is their technicians take the time to show me (I’m very much not a plumber!) what they’re doing and teach me a little bit about what’s happening behind my walls. Shoutout to Dale who’s been on a few service calls for me now and is always great to work with.
Response from owner
May 18, 2026
Donneria Kaymore
I am sooo pleased with Fenwick Plumbing, HVAC, AND NOW Electrical Services, especially pecially Elmer, and Appleby. They was very professional, informative, and great at what he does. He came out to fix an emergency and I was able to rest knowing my HVAC AND ELECTRICAL issues was taken care of. Thank you Fenwick Family for such a great experince!!! I had another amazing experience with Fenwick!! James was very thorough and extremely efficient. Very kind and understanding of my situation.
Response from owner
September 19, 2023
Linda Carpenter
Fenwick has been servicing my homes for 25+ years. The techs are prompt, knowledgeable and professional. I would not use anyone else and highly recommend!
Response from owner
January 31, 2024
BillTaylor ChuckAdam
Technician was professional and extremely knowledgeable. I highly recommend Fenwick Services. My particular technician (Justin) explained everything clearly and was informative throughout the process.
Response from owner
September 8, 2023