Topic
Customer Loyalty & Retention
100% positiveAcross 198 reviews of Fenwick Home Services in St. Augustine, FL, customer loyalty & retention appears in 9 reviews (100% positive), from 2026-04-17 through 2026-09-01.
Key findings
Customer Loyalty & Retention mentioned in 9 of 198 reviews (4.5%)
100% of Customer Loyalty & Retention reviews are 4 or 5 stars
Average rating in Customer Loyalty & Retention reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
100%9 mentionsTechnical Knowledge & Expertise
78%7 mentionsCourtesy & Friendliness
44%4 mentionsPunctuality & On-Time Service
33%3 mentionsProblem Resolution & Effectiveness
22%2 mentionsCleanliness & Tidiness
22%2 mentions
Reviews mentioning customer loyalty & retention
Julia Fogg
We had Waychoff out last year to replace our AC so when we need someone to help with our plumbing we knew we were going to use Fenwick. The tech, Matt, that came out was amazing and went above and beyond when he had to cut out our old garbage disposal to replace it. He was able to replace the disposal and all the lines under our kitchen sink in just 2 hours. We will definitely be calling them again for any of our home service needs.
Mark D.
Had them come to fix a clogged sink drain line that has been a problem due to past re-plumb with funky pipe angles. What should have been straightforward took much longer than expected, but they kept at it, called in backup and got it fixed. They even cleaned up more than expected after having to remove a bunch of stuff below the sinks. I've used Fenwick for years and they always do a great job.
Victoria Hartwell
We've been using Fenwick for all of our plumbing needs for over two years, after a disappointing experience with another local company. The difference has been night and day! Cody has handled every service call, and he is consistently professional, courteous, and punctual. He takes the time to do the job right and always leaves our home even cleaner than he found it. It's rare to find someone who is so reliable and takes such pride in their work. We couldn't be happier with the service we've received and highly recommend Fenwick. Five stars!
Daniel Wilensky
The technician was prompt, SUPER nice, very qualified, And thorough. I am extremely satisfied with the service. I have been using this company for many many years.
Mark Stitchalk
No matter what service I'm in need of, whether it's for plumbing, electrical or air conditioning, I always get the best of the best service - hands down! The two plumbing gentlemen here today were outstanding ! Not only professional but very personable as well. Need service? Don't delay. Call Fenwick today. You'll be very happy you did! Thank you. Mark
jacqueline rivera
Alex is very professional and knowledgeable I will use them again
Response from owner
August 21, 2023
Michael T
Highly recommend. I’ve used Fenwick for multiple plumbing issues at various properties over the last year. Pricing has always been fair and service is top-notch. They’ve become my go to plumbers, I don’t even bother shopping around anymore. As a homeowner and property manager, one of the things they do that I really appreciate is their technicians take the time to show me (I’m very much not a plumber!) what they’re doing and teach me a little bit about what’s happening behind my walls. Shoutout to Dale who’s been on a few service calls for me now and is always great to work with.
Response from owner
May 18, 2026
Donneria Kaymore
I am sooo pleased with Fenwick Plumbing, HVAC, AND NOW Electrical Services, especially pecially Elmer, and Appleby. They was very professional, informative, and great at what he does. He came out to fix an emergency and I was able to rest knowing my HVAC AND ELECTRICAL issues was taken care of. Thank you Fenwick Family for such a great experince!!! I had another amazing experience with Fenwick!! James was very thorough and extremely efficient. Very kind and understanding of my situation.
Response from owner
September 19, 2023
Linda Carpenter
Fenwick has been servicing my homes for 25+ years. The techs are prompt, knowledgeable and professional. I would not use anyone else and highly recommend!
Response from owner
January 31, 2024