Fenwick Home Services

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Topic

Customer Loyalty & Retention

100% positive

Across 198 reviews of Fenwick Home Services in St. Augustine, FL, customer loyalty & retention appears in 9 reviews (100% positive), from 2026-04-17 through 2026-09-01.


Key findings

  • Customer Loyalty & Retention mentioned in 9 of 198 reviews (4.5%)

  • 100% of Customer Loyalty & Retention reviews are 4 or 5 stars

  • Average rating in Customer Loyalty & Retention reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    100%9 mentions
  • Technical Knowledge & Expertise

    78%7 mentions
  • Courtesy & Friendliness

    44%4 mentions
  • Punctuality & On-Time Service

    33%3 mentions
  • Problem Resolution & Effectiveness

    22%2 mentions
  • Cleanliness & Tidiness

    22%2 mentions

Reviews mentioning customer loyalty & retention

September 1, 2026

Julia Fogg

We had Waychoff out last year to replace our AC so when we need someone to help with our plumbing we knew we were going to use Fenwick. The tech, Matt, that came out was amazing and went above and beyond when he had to cut out our old garbage disposal to replace it. He was able to replace the disposal and all the lines under our kitchen sink in just 2 hours. We will definitely be calling them again for any of our home service needs.

August 9, 2026

Mark D.

Had them come to fix a clogged sink drain line that has been a problem due to past re-plumb with funky pipe angles. What should have been straightforward took much longer than expected, but they kept at it, called in backup and got it fixed. They even cleaned up more than expected after having to remove a bunch of stuff below the sinks. I've used Fenwick for years and they always do a great job.

July 31, 2026

Victoria Hartwell

We've been using Fenwick for all of our plumbing needs for over two years, after a disappointing experience with another local company. The difference has been night and day! Cody has handled every service call, and he is consistently professional, courteous, and punctual. He takes the time to do the job right and always leaves our home even cleaner than he found it. It's rare to find someone who is so reliable and takes such pride in their work. We couldn't be happier with the service we've received and highly recommend Fenwick. Five stars!

May 29, 2026

Daniel Wilensky

The technician was prompt, SUPER nice, very qualified, And thorough. I am extremely satisfied with the service. I have been using this company for many many years.

May 29, 2026

Mark Stitchalk

No matter what service I'm in need of, whether it's for plumbing, electrical or air conditioning, I always get the best of the best service - hands down! The two plumbing gentlemen here today were outstanding ! Not only professional but very personable as well. Need service? Don't delay. Call Fenwick today. You'll be very happy you did! Thank you. Mark

May 28, 2026

jacqueline rivera

Alex is very professional and knowledgeable I will use them again

Response from owner

Jacqueline, thank you so much for taking the time to leave us a review! We are thrilled to hear that you found Alex to be professional and knowledgeable during your service. We truly appreciate your kind words and feedback.

August 21, 2023

May 18, 2026

Michael T

Highly recommend. I’ve used Fenwick for multiple plumbing issues at various properties over the last year. Pricing has always been fair and service is top-notch. They’ve become my go to plumbers, I don’t even bother shopping around anymore. As a homeowner and property manager, one of the things they do that I really appreciate is their technicians take the time to show me (I’m very much not a plumber!) what they’re doing and teach me a little bit about what’s happening behind my walls. Shoutout to Dale who’s been on a few service calls for me now and is always great to work with.

Response from owner

Your positive experience means everything to us. Thank you for trusting us with multiple properties and highlighting Dale's exceptional service.

May 18, 2026

May 6, 2026

Donneria Kaymore

I am sooo pleased with Fenwick Plumbing, HVAC, AND NOW Electrical Services, especially pecially Elmer, and Appleby. They was very professional, informative, and great at what he does. He came out to fix an emergency and I was able to rest knowing my HVAC AND ELECTRICAL issues was taken care of. Thank you Fenwick Family for such a great experince!!! I had another amazing experience with Fenwick!! James was very thorough and extremely efficient. Very kind and understanding of my situation.

Response from owner

We are thrilled to hear about your excellent experience with Elmer, Appleby, and James. Thank you for trusting our plumbing, HVAC, and electrical services!

September 19, 2023

April 21, 2026

Linda Carpenter

Fenwick has been servicing my homes for 25+ years. The techs are prompt, knowledgeable and professional. I would not use anyone else and highly recommend!

Response from owner

Thank you, Linda, for your kind words and continued trust in Fenwick Home Services. We greatly appreciate your loyalty over the past 25+ years. Our team is dedicated to providing prompt, knowledgeable, and professional service to all our customers. We are grateful for your recommendation and look forward to serving you for many more years to come.

January 31, 2024