Pricing Concerns

Mike Middleton

Quick and professional service at a fair price.

robert alt

The tech MR MECO came out and charged 1600 dollars to add 6 pounds of coolent .I complained and the manager agreed he overpriced us . They gave me back 600 dollars . I WILL NEVER USE THEM AGAIN .

Mike Montague

Charge too much to unclog bathroom bathtub drain. I have their insurance. 15% off. Charged over $300 to unclog drain with a power drain cleaner tool. Disappointed.may have to reconsider renewal of insurance.

Jean Loudon

Excellent and timely repair service for garbage disposal but high priced to just break it free from accumulated rust.

Ervin Dine

Great service the tech came out and quoted a reasonable price. He waited until the part came did outstanding job and all while explaining everything. I always use them and will continue to do so-as they have great service.

Lakysha Wiggs

My pipe burst, called the company and it was replaced the next day. Awesome service and I will be working with them for ALL my future plumbing needs oh! The price was hella reasonable!

Jessica Hazelwood

Always amazing service and so friendly. They do an amazing job with good prices!!

Earl Ware

Sewer line replacement went smoothly. Excellent work done by a professional technician. Thanks again Tim A. Price was fair as well.

WogDT Jville

Prompt service and technician support. I was pleased with the great response and price.

Herbert Veitenhans

Edit: I spoke with a manager from the company today 12/30/25 and we have amicably resolved the issue. As promised I have modified my original review rating from one star to four. To start the techs and receptionist were all very friendly. I had a problem with a breaker that kept tripping and initially thought it was either electrical or with the hot water heater. My issue is with billing. I was charged $150 for your techs to literally just turn the switch off on the tankless water heater. Yes, you read that correctly. I looked at my bill and it says they did a thorough inspection. Really? The cover was never removed, and only a visual look of the outside took place. The breaker panel was never breached as well, just turned the breaker on and off and watched it trip. I had another company come out the next day, he removed the tankless water heater cover and struggled with it as it had never been opened before since install. I watched him. He then went into the garage, removed the breaker panel cover and tested the breakers with his meter. It was determined that the breaker was bad, and it was replaced. Would I recommend Fenwick in the future? Honestly, at this point, no. I was charged $150 and was told initially I wasn’t going to pay anything for them to come look at it. I would only be charged if they had a course of action to fix the problem. Fenwick didn’t fix anything, didn’t diagnose anything and didn’t provide a clear solution. Another company came out, opened panels, inspected the equipment and made an attempt to actually fix the issue.

Beth Hockenberry

I wanted to change my thermostat to a smart thermostat. I called Fenwick because I’ve used them in the past to install a hot water heater. John arrived and was extremely professional. He changed out my thermostat using one I had purchased on Amazon, helped me set up the app so I could control the thermostat, cleaned up after himself, and made sure everything was working well before he left. I felt the price was very reasonable andI highly Recommend Fenwick Waychoff HVAC Service.

Shay Weaver

I had Fenwick come out and do an estimate for some work. Fenwick was expensive, so I went with a different company. Now Fenwick keeps sending me a $1,400 invoice every day for work that they never did.

Sara P

Michael was great! He let me ask as many questions as I wanted. He got us a great price and did a thorough job. I would definitely hire him again for future plumbing needs!

LouAnn Svendsen

Disgusting abuse of elderly customers. My parents have used this company for years so they thought they could trust them for a simple faucet repair. Instead the technician told them they needed to replace their kitchen faucet at a cost of almost $1000. He showed a high end example of a faucet sold on the Home Depot site and said that that was the going rate now. Your company should be ashamed of treating customers like this. You can be assured that we will be passing this along to friends and neighbors so they don’t get ripped off or taken advantage of.

Sharlene King

Excellent customer service, price and plumbing service!!! I'll definitely be keeping their number handy and refer them to my friends and family.

Vladimir Paje

This happened a year ago, but the feelings are still the same. We have since moved on to another local HVAC company. So, Fenwick, are you going to fix Waychoff's mess? On Oct 7, 2024, we had an appointment with Waychoff's to take a look at my HVAC system because the home was getting very humid, although the system was cooling the home. Jerald assessed that the blower motor was constantly on and needed to be replace. Fortunately the part was under warranty for the 3.5 year old Carrier unit that was installed by the original company Air McCall on Jan 2021. Unfortunately, the labor cost was $840, which was a rip off. When asked why the labor cost was so high, Jerald just played dumb and basically said "that's what the people in Pennsylvania just tell us". But after all, he's just a pawn in the whole corporate scam. My wife called the company and was asking for a breakdown on why the labor cost for 30-45 mins of labor was so high. A lot of vague answers with no clarity. And supposedly a service manager was suppose to call back, but we know that's not going to happen. Jerald also then started talking about how the blower motor under warranty was a $2800 part, which is also bogus. Like really? You can do better than that, Jerald. Needless to say, we hate that our original installer Air McCall was bought by some corporate machine and is now charging outrageous prices. Had it not been that we had family evacuating to our home that day because of Hurricane Milton, we would have spent the extra day or two looking for a much more competitive price. So, we're moving on from Waychoff's. Good riddance.

Mindy Young

Fast and courteous response. Tech went straight to work and was informative Bout what the situation was and what he would do. Good price. Would definitely use and recommend.

Barbara Brichford

Avoid this company. They tried to charge me more than $800 plus the $89 fee just to replace a toilet handle and maybe a flapper. Anyone who knows basic plumbing knows that’s a $20–30 part and a quick, simple job. Their whole business seems built on showing up, pocketing the $89 “service fee,” and then quoting outrageous prices they know you’ll refuse. It’s a waste of time. Do yourself a favor: avoid this company.

Rhoderick Lavender

The technician Elmer was very professional, knowledgeable, courteous, informative, clean could not tell he was here. Very fast and friendly with an excellent price.

Judy

We had 2 toilets which had the flush and fill valves replaced with parts we had already purchased. The tech verified we purchased the correct parts but a minor adjustment was still required. The tech was here about an hour. The cost was outrageously high and after three full business days we have stubbornly received an itemized receipt as promised.

Marcia Noon

Frank was great! Fixed our hot water heater quickly and price was very reasonable. While he was here he also fixed some additions plumbing issues that I had been putting off. Quick and efficient!

teresa walizer

The technician was polite and informative. Everything was clean when he left. And it didn't cost me an arm and a leg.

Ivy Nunez Crisp

Wesley Atkins was great, he was very knowledgeable and explained everything with detailed. We just had our original Ac people come out last week and that fee was more expensive so I will continue to use Waychoff. I will recommend him if anyone is looking for AC service.Wesley was good at his job and I’m very happy with the results, he also has very clean while working in my home, I did not have to clean up after him, which is a good thing. Thank you Wesley Atkins

Sally McAtee

received coupon to waive dispatch fee. Rec'd estimate of $367 after arrival to replace shower cartridge (labor only). i had the part, rec'd from Moen. They lowered the price to $307. They completed the repair in one hour. the repair completed well, but rated '3,' as the cost of $300/hr was excessive.

Suzan Molans

Fenwick used to be the number one choice for my plumbing repairs, but they have become greedy like everyone else. Had a toilet issue and the repairman from Fenwick said that it would be 383.00 to pull up the toilet and repair the "O" ring. He didn't want to do the job and you could see it from his demeanor. He then stated if I have to pull up the toilet I will break the toilet. He then stated, "Thank you Ma'am, it will be 89.00 for the call." Do not ever use Fenwick. They are now heating and air too and had the same problem with their greed when I had them look at an air conditioner. Buy a new outrageous system was their advice and had another company come out and look at it and repaired it right away. Had a handyman look at my toilet and he fixed the problem for only 105.00. Do not use Fenwick. Greedy and a waste of time.

joshalyn mclellan

I was given a same day appointment window from 2-6. My technician arrived at approximately 2:30. He was very professional, and provided me with a very reasonable price. I’m still waiting on the parts to arrive, so cannot speak on installation. However, I’m already sold with this company!

Albert Roark

. I’ve always used Fenwick for my plumbing needs and though high priced they do quality work. This was no exception. The technician arrived on time, inspected the job and then gave me a quote. After I picked my jaw up off the floor and got my heart rate back down, l told him that price was way too high. I had to get the work done so he cut the price a bit. He went to work and a couple hours later the work was done. An excellent job by a professional. Thank you Fenwick.

Blair Armagost

We've used Waychoff for hvac and electric since we bought the house two and a half years ago. I guess they recently merged with fenwick plumbing? Experiences with hvac have been outstanding so we've been using them exclusively and gave spend thousands with them over the last couple years. Fenwick plumbing was a wildly different experience. Quoted $89 over the phone for "home visit and diagnostic". They even checked the call recording, that's what they said. The plumber came and did the diag. Diag determined nothing was wrong and no repairs were needed. Time to collect payment and he told us the total was $150. The explanation was that since he had to walk around the house and check faucets it was an inspection and the diagnostic quote didn't cover it. Unfortunately for all of us, I'm not paying more because your company terminology is different than the English language and you didn't see fit to clarify at any point before payment collection. After I insisted that I would not be paying more than the quoted price for the diagnostic, since it was indebatably a diagnostic, the manager on the phone threw a little tantrum and said they'll just charge us nothing at all and cancel our upcoming electrical appointment. It was clear that this lack of communication is consistently a problem for them. If you're consistently having this same issue with customers, it's not the customer. This is an easy fix that was handled in such a way that you lost a long term customer (one that's going to need a new hvac system withinin the next few years). If I were the owner I would be furious with this manager.

Krishna

Sorry, Very unprofessional account manager, where i requested to clarify the bill and willing to work with him on invoice. he just hangs up and say we will put this invoice in collection. I guess he doesn't care about company is incurring expense due to his action, he just cares about his salary. Got a bill for 40 minutes job for $550. Please don't use them.

Neverstop

Jomar is a great tech. He quickly identified the ac issue and solved it. The price was reasonable and not all inflated. I've been around, and I would recommend Fenwick. They have integrity and are on the up and up. I've used them before.

Allison Corbett

Jesse and his partner did great. They were efficient. The price was great and it was no nonsense. He listened to me. I got what I needed and he gave a very reasonable price. Work was done immediately with little interruption of life (ie water was turned off just for a little bit). Great job, guys!

Jared Libman

I’ve been using them for over 10 years with no problems. Never felt ripped off. I had them come to replace a faulty cartridge in my sink faucet and they tried to charge me $900!!! They said because I have a “nice” faucet that it required a specialty cartridge. The manufacturer website specifically states it uses a standard cartridge that can be bought at Home Depot for $10. So after watching their 3 minute video on how to do it yourself and with a standard Home Depot cartridge. I fixed it myself for $10 and 5 minutes of my time. Now that they’re corporately owned they will astronomically rip you off when they get a chance.

Tammy Griffin

Dylan Smith from Fenwick is awesome! Had another company came out prior who wasted my time and money! Dylan came out and listened to what we said was wrong and fixed the issue! Unlike competitor Lickety Split who were horrible and was just looking for more ways to xharge more money! Took forever to make them leave my house! Fenwick was even cheaper and technician was awesome!!

Ash Zymmer

The tech was great, however, 493$ for a new capacitor is outrageous. Won't use the service again. -edit because I had to go check, yeah no shot this isn't basically highway robbery, if I could give anything below one I absolutely would.

Ace Blood

Fenwick reached out to me from a previous phone call that I made to them to set this appointment up. I was pleased that they did so. Ben came out and was very knowledgeable, calm and helpful. The price seems outrageously high, but I am still considering the options. Also, Fenwick does not do the follow up testing required by JEA, and that is a problem for me. . All in all I was pleased with the technicians work, but that’s about it.

Melissa Millar

Frank was our service tech today. He did an excellent job of repairing our old water heater and gave us an estimate for replacing it with a brand new one. We will be calling Fenwick within two months to have Frank install our new water heater...at what we consider to be a very reasonable price. Frank was very personable, and gave us valuable information which helped us to make the decision to replace our old water heater with a new one within 90 days. Excellent service, as always, from Fenwick. Thanks so much! We were very pleased with the outcome today. Doug and Melissa Millar April 24, 2025

Matthew Fraher

Technician/plumber showed up on time. Neat, clean and very professional. Justin evaluated the areas I needed assistance/service for and treated it like it was his own home. Came up with the right solution at an affordable and reasonable price.

Jeff Case

Fenwick arrived within 30 min of my call, diagnosed the issue (I thought I needed a new water heater) informed me of my options to repair or replace water heater. I really appreciate the quick turn around, information and the very competitive price.

Judith Malcolm

Rafael Serrano was superb! He arrived on time, was courteous, knowledgeable and fast. I will recommend Fenwick to all my neighbors and friends. After waiting all day long on Saturday for Henry Hayes plumbing to service my old water heater which had sprung a large leak, I call Fenwick at 6pm. They gave me an appointment for 8 am the next (Sunday). Without charging me an extra $150 fee for the weekend. The price was reasonable and the service excellent.

Shurnita Jones

Khan was impressively awesome! He fixed multiple issues efficiently, gave us an outstanding deal, and even took the time to clean up after himself. Professional, thorough, and hassle-free service—highly recommend!

Tanner Anjola

Scheduling was super easy and quick. Justin arrived promptly at the beginning of our 4hour block and did a phenomenal job with repairing damage to our toilet! The pricing was reasonable as well. 10/10 would recommend for your plumbing needs.

Bob Hedrick

Jesse did a great job replacing our hot water heater. Was thorough to evaluate replacement and explained work that would be done. Completed work quickly and checked for proper operation. Price was very competitive to meet our budget. Would use them again.

James Aymil

Ron came to my house. He changed out shower heads for me. He worked quickly and listened to my concerns. Very fairly priced. No complaints. Highly recommend Fenwick.

Brian Motsett

Crooks… first off did a gas line extension which had a leak. On 3 occasions they could not find the leak and my wife bought a simple sniffer and found it… when they finally sent someone with the right tools and experience he quickly was able to fix it. That could’ve been disastrous. Called them for a quote to replace about 20 feet of drain pipe. They quoted $12,000 for what was a $2000 job with everybody else

LAD Dixon

I have used Fenwick Plumbing on more than one occasion. I am always impressed with the courteous and professional approach each service technician demonstrates when delivering service. I have always felt the price point based on the work prescribed is reasonable, as well.

Mark Fontaine

Four years I used Bill Fenwick Plumbing and was always satisfied. The company sold and everything has changed. The technician that perform the job started out by telling me it was gonna cost between $4000 and $5000. if I wasn’t savy enough to negotiate he would’ve charge me $5000. It was like I was buying a used car. We ended up settling at $2500 and I still paid way too much. Adding insult to injury Fenwick tore the wall out to repair the plumbing and left it as is. I had to hire an additional contractor and spent $563 more dollars to repair the wall drywall and paint. Dealing with Bill Fenwick Plumbing is like buying a used car. They to rip you off for his much as possible. I was OK paying $160 per hour and $150 just to show up but that wasn’t good enough for them anymore. I have a handful of other friends that used to use Fenwick and they never will again as well. I now use Turner plumbing. Turner plumbing does great work and charges $80 per half an hour. Again I was a Bill Fenwick customer for many years. Bill Fenwick was a good man. The people who purchased the company not so much. Mark Fontaine

Amanda Edwards

I reached out to 4 companies when I experienced a main water line break. Three kids and 2 dogs with no water is no fun! Fenwick was fastest to be available and I am thankful. Patrick was so great! Friendly, clear communicator that made me feel confident in trusting the company. He was fast and explained what was going to happen when needed. I was actually happy with the price!!! I would absolutely use Fenwick again, and will ask for Patrick :)

Paul Fadil

The plumber from Fenwick found what was wrong with my heater, it was plugged out. He plugged it back in. Took him about a minute. He was great. Then I got a $232 bill. Even the plumber apologized to me for the price and said he was just doing what he was told (all controlled by his Ipad). Upon Calling Fenwick I got a supervisor (Todd - I believe) who told me the plumber did not do a 3-5 minute stop, because I paid for the gas for the truck to come out, I also paid for their honesty, I paid for their reputation, and the knowledge of a licensed plumber who realized that the heater was not plugged in. Again, even the plumber who came out, who was wonderful, apologized to me for the pricing as there was nothing he could do. He even said that they have fought this pricing method because many of the plumbers who work for Fenwick found it unfair. Having the supervisor justify a $232 bill and only try to reduce it when he realized I wasn't an idiot, was more insulting than the bill itself. I guess we have to pay for honesty now. It's no longer just expected. I guess gas must have also increased tremendously since I last checked. This is gouging. Plain and simple. I am appalled that this is their business practice.

Jerry Overton

Technician was on time and completed work as soon as he could locate plumbing parts to do the job. We reviewed the needed parts to fix the toilet flush and fill systems. Based on our discussion, he quoted an estimate of approximately $300 to do the job and I approve to go ahead. After he finished the job, I was presented with a bill for $544 less credits for Sr and repair special. Net amount due was $430 which is over 40% more than his quote. I wouldn’t use this company again based on my experience.

CL Dobbins

The technician was great and explained a variety of things that may be causing the issue with my AC unit, but ultimately it’s two days later and my upstairs unit is still not cooling down the bedroom and loft. The thermostat showed 99 degrees when he first arrived and after paying more than $600 to correct the issue it’s still almost 80 degrees upstairs 2 days later. Not satisfied with the results so I’m hopeful they will correct the issue timely.

Pamela Chirico

I called for an estimate on a non-emergent water heater installation and I was grateful that they were able to come out the same day. They were knowledgeable and professional and clear in their explanation of what needed to be done. Would love to have them do the install however they were not at all competitive with their pricing. Very expensive. Sad but I will have to keep getting additional estimates.

Lisa Maselli

Extremely satisfied. Out of 3 different companies quotes Fenwick heating and plumbing was the best price, came out on a Saturday, quickest to install, extremely friendly, salesperson Tony was top notch excellent, technicians were highly skilled and fast, unit Daikin Fit AC works quiet and cools house fast. Warranty excellent, 5 plus stars on the company and the manufacturer.

Ace B. Petty

Joe B. Said I was going to be his guinea pig. 5 stars would be a guinea pig again. Excellent service. Great price. Had a whole house replumb and new hvac installed quickly.

Abigail Medford

I called today because I had a dishwasher draining issue. Since we were asking a plumber out, we decided to go ahead and ask about a few other issues too. Fenwick booked the appointment and sent a technician, who told me immediately that Fenwick doesn’t service dishwashers. The only thing they were able to fix was tighten one thing in our sink draining pipe. Then they proceeded to charge an $89 dispatch fee plus the base service fee! Needless to say, we are unhappy. I clearly told the person who booked the appointment that I needed someone ASAP to fix the dishwasher. Why would they book the appointment if they knew they don’t repair dishwashers? It felt very exploitative to me. For what it’s worth, the people who came out were nice, and the lady who booked the appointment was nice. I called back to request a refund and was told someone would call, but I could call next Friday to follow up if I hadn’t heard anything.

j

Great experience with Fenwick today. I dreaded calling a plumber on a Saturday, but I had an active leak and had to get it addressed. A tech (Andrew) was on the job within about an hour of my call, and found and repaired the problem right away. He was courteous, professional, and efficient. The price for this service call shocked me! (In a good way...) I will definitely use Fenwick again for any plumbing needs.

Melissa Lewis

When your AC goes out you are looking for someone with the same level of urgency as you! Fenwick did just that! They booked me and then called me throughout the day to let me know a sooner time was available. The techs were patient and willing to explain immediate vs. short term needs. I did not feel pressure to make a choice either and the diagnosis costs was the most affordable in town. I appreciate the service and would recommend.

Margie Quintana

Our service technician, Brandon was friendly, respective & professional. He arrived on time & took care of our problems. We would be happy to welcome him back to our home anytime. Overall, we were very pleased with the services provided. We felt that the repair of the outdoor system was a fair price & we were very pleased with the work performed. However, we felt that the price charged by Fenwick for the faucet repair was on the excessive side for a job that took about 15 minutes.