Fenwick Home Services

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Topic

Scheduling & Responsiveness

100% positive

Across 198 reviews of Fenwick Home Services in St. Augustine, FL, scheduling & responsiveness appears in 20 reviews (100% positive), from 2026-04-17 through 2026-09-01.


Key findings

  • Scheduling & Responsiveness mentioned in 20 of 198 reviews (10.1%)

  • 100% of Scheduling & Responsiveness reviews are 4 or 5 stars

  • Average rating in Scheduling & Responsiveness reviews: 5★

Aspects most discussed in these reviews

  • Punctuality & On-Time Service

    55%11 mentions
  • Technical Knowledge & Expertise

    55%11 mentions
  • Professionalism & Conduct

    45%9 mentions
  • Problem Resolution & Effectiveness

    45%9 mentions
  • Responsiveness & Speed

    35%7 mentions
  • Pricing & Value

    30%6 mentions

Reviews mentioning scheduling & responsiveness

August 31, 2026

Laura Muehrcke

Steven was great, took care of everything we needed done in a timely and professional manner!

August 28, 2026

Cathy Talbot

Brandon did an excellent job taking care of our AC system and went above and beyond to make sure things were taken care of the same day ! Brandon was very kind and knowledgeable and I highly recommend him as a technician in your home.

August 23, 2026

Megan Stokes

Fenwick did it again!! Rafael Serrano was professional, knowledgeable, and very helpful! He installed a new hot water heater in a few hours and even came out on a Sunday!<br>Thank you so much!

August 23, 2026

Camper Special

Andrew m was my tech. He installed my new sink fixture quick and good. He was also on time at 12pm on a saterday. Andrew also could have upcharged me but figured out how to do job without all the extra stuff. Thx buddy!!

August 21, 2026

Michael Hamm

I needed a new water heater so I called Fenwick before lunchtime and the technician arrived at my house shortly before 2:00p.m. and the installation was completed before 3:30p.m. Wow! Quick & Easy. The operator even offered me a coupon over the phone which I was able to use to reduce the cost of installation. They hauled off my old tank and cleaned their work area before they left. I'm very happy with their work.

August 14, 2026

Lea Berry

We had an emergency with a major leak. They arrived very quickly after my call in and completely finished everything very efficiently and timely. The plumbers that came out were knowledgeable and knew exactly what to do and they were both in good spirits/very friendly. They made a terrible morning turn into a better day!

August 13, 2026

Jamal Agnew

Received a routine water heater flush and the technician was very efficient.

August 12, 2026

Michael Higgins

Super quick service.

August 5, 2026

John Rich

Tim, from Fenwick arrived at our home just 2 hours after we called in our problem. Could not be more happy with his professionalism, expertise and ability to resolve our issues. You get what you pay for and we got quick, professional and courteous service. Hats off to Fenwick and especially Tim our specialist.

August 4, 2026

Sterling Tyler

Devonte was awesome! My outside unit stopped running, called in - they had someone out with the hour. Devonte quickly figured out the issue, got it fixed and explained what I needed to do for another issue that was coming up as a result of the capacitor going out. Got the total for that so I can save to get that fixed. Super happy - and everything was covered under warranty today so that made my day even better. You guys are the best!

August 1, 2026

Ange Michelbach

Sean had us up and running in no time!

May 26, 2026

Linda Herlocker

Kodie was awesome! Fast, efficient. And the company gave us a fair price on a non-standard job. Amazingly, they came out within just a couple hours of us reaching out. Totally satisfied with the whole experience.

Response from owner

Thank you for the wonderful feedback! We're thrilled Kodie provided fast, efficient service and you were satisfied with our fair pricing.

May 27, 2026

May 16, 2026

Debbie M

I had a water leak outside fixed and the plumber did a great job. I was thankful to get quick service on a Saturday. Thanks Fenwick!

Response from owner

Your positive experience with our plumber fixing the water leak is greatly appreciated. Thank you immensely for choosing Fenwick Home Services.

May 18, 2026

May 15, 2026

Rosemarie Bracero

My very old water heater finally broke. I called Fenwick in the morning and by the evening had a new water heater installed. It was a complicated job because my house has old pipes but technician Jesse Thigpen overcame the challenge. He did a great job!

Response from owner

Thank you for your review, Rosemarie! We're thrilled Jesse overcame the pipe challenges and delivered same-day service for your water heater replacement.

May 15, 2026

May 12, 2026

Richard Florian

Pk on time courteous

Response from owner

We greatly appreciate your positive feedback. Thank you for choosing Fenwick Home Services.

May 13, 2026

May 5, 2026

Duraid Ali

On time, outstanding, professional services

Response from owner

We are utterly delighted to hear that you found our services outstanding. Thank you for choosing Fenwick Home Services!

January 10, 2024

May 4, 2026

Robert Glenn San Socie

On time. Polite. Professional. Will be calling again if I need plumbing services. Thanks !

Response from owner

We are honored to hear you found our team professional and punctual. Thank you for trusting Fenwick Home Services!

October 10, 2024

May 1, 2026

Gayle Granger

Excellent service. They arrived right on time, the price was fair, and no mess left to clean up. Gave me hints so I may be able to fix it myself next time. Perfect service!

Response from owner

We greatly appreciate your positive feedback! Thank you for letting us know about your experience.

June 17, 2024

April 30, 2026

James Everett

Travellers did an awesome job troubleshooting my air-conditioning to a circuit breaker and Edgar fixed it in no time, same day!

Response from owner

We are glad to hear Edgar fixed your air-conditioning circuit breaker issue same day. Thanks for trusting us!

May 1, 2026

April 18, 2026

Alan Walker

They had someone at our house within 2 hours to fix a major drain clog thst was backing up both bathrooms. Rafael was very professional and went above and beyond to communicate and educate us on the problem and plan to fix it. Gave some great advice on how to prevent it in future and diagnosed the issue beyond the original clean out to find another related issue and had everything working great before he left. Highly recommend!

Response from owner

We're thrilled to hear about your positive experience with Rafael from Fenwick Home Services. Thank you for sharing your feedback!

April 20, 2026