Topic
Scheduling & Responsiveness
100% positiveAcross 198 reviews of Fenwick Home Services in St. Augustine, FL, scheduling & responsiveness appears in 20 reviews (100% positive), from 2026-04-17 through 2026-09-01.
Key findings
Scheduling & Responsiveness mentioned in 20 of 198 reviews (10.1%)
100% of Scheduling & Responsiveness reviews are 4 or 5 stars
Average rating in Scheduling & Responsiveness reviews: 5★
Aspects most discussed in these reviews
Punctuality & On-Time Service
55%11 mentionsTechnical Knowledge & Expertise
55%11 mentionsProfessionalism & Conduct
45%9 mentionsProblem Resolution & Effectiveness
45%9 mentionsResponsiveness & Speed
35%7 mentionsPricing & Value
30%6 mentions
Reviews mentioning scheduling & responsiveness
Laura Muehrcke
Steven was great, took care of everything we needed done in a timely and professional manner!
Cathy Talbot
Brandon did an excellent job taking care of our AC system and went above and beyond to make sure things were taken care of the same day ! Brandon was very kind and knowledgeable and I highly recommend him as a technician in your home.
Megan Stokes
Fenwick did it again!! Rafael Serrano was professional, knowledgeable, and very helpful! He installed a new hot water heater in a few hours and even came out on a Sunday!<br>Thank you so much!
Camper Special
Andrew m was my tech. He installed my new sink fixture quick and good. He was also on time at 12pm on a saterday. Andrew also could have upcharged me but figured out how to do job without all the extra stuff. Thx buddy!!
Michael Hamm
I needed a new water heater so I called Fenwick before lunchtime and the technician arrived at my house shortly before 2:00p.m. and the installation was completed before 3:30p.m. Wow! Quick & Easy. The operator even offered me a coupon over the phone which I was able to use to reduce the cost of installation. They hauled off my old tank and cleaned their work area before they left. I'm very happy with their work.
Lea Berry
We had an emergency with a major leak. They arrived very quickly after my call in and completely finished everything very efficiently and timely. The plumbers that came out were knowledgeable and knew exactly what to do and they were both in good spirits/very friendly. They made a terrible morning turn into a better day!
Jamal Agnew
Received a routine water heater flush and the technician was very efficient.
Michael Higgins
Super quick service.
John Rich
Tim, from Fenwick arrived at our home just 2 hours after we called in our problem. Could not be more happy with his professionalism, expertise and ability to resolve our issues. You get what you pay for and we got quick, professional and courteous service. Hats off to Fenwick and especially Tim our specialist.
Sterling Tyler
Devonte was awesome! My outside unit stopped running, called in - they had someone out with the hour. Devonte quickly figured out the issue, got it fixed and explained what I needed to do for another issue that was coming up as a result of the capacitor going out. Got the total for that so I can save to get that fixed. Super happy - and everything was covered under warranty today so that made my day even better. You guys are the best!
Ange Michelbach
Sean had us up and running in no time!
Linda Herlocker
Kodie was awesome! Fast, efficient. And the company gave us a fair price on a non-standard job. Amazingly, they came out within just a couple hours of us reaching out. Totally satisfied with the whole experience.
Response from owner
May 27, 2026
Debbie M
I had a water leak outside fixed and the plumber did a great job. I was thankful to get quick service on a Saturday. Thanks Fenwick!
Response from owner
May 18, 2026
Rosemarie Bracero
My very old water heater finally broke. I called Fenwick in the morning and by the evening had a new water heater installed. It was a complicated job because my house has old pipes but technician Jesse Thigpen overcame the challenge. He did a great job!
Response from owner
May 15, 2026
Richard Florian
Pk on time courteous
Response from owner
May 13, 2026
Duraid Ali
On time, outstanding, professional services
Response from owner
January 10, 2024
Robert Glenn San Socie
On time. Polite. Professional. Will be calling again if I need plumbing services. Thanks !
Response from owner
October 10, 2024
Gayle Granger
Excellent service. They arrived right on time, the price was fair, and no mess left to clean up. Gave me hints so I may be able to fix it myself next time. Perfect service!
Response from owner
June 17, 2024
James Everett
Travellers did an awesome job troubleshooting my air-conditioning to a circuit breaker and Edgar fixed it in no time, same day!
Response from owner
May 1, 2026
Alan Walker
They had someone at our house within 2 hours to fix a major drain clog thst was backing up both bathrooms. Rafael was very professional and went above and beyond to communicate and educate us on the problem and plan to fix it. Gave some great advice on how to prevent it in future and diagnosed the issue beyond the original clean out to find another related issue and had everything working great before he left. Highly recommend!
Response from owner
April 20, 2026