Aida Monahan
Actually yes, the technician exceeded my expectations. Everything was organized for my convenience, they work on weekends too. I received a text when technician was on his way. Whatever other companies told me about my AC turned out not to be true, no mold inside, just water stains I wiped myself with paper towel. I don’t need to install anything else outside either. Overall I was very pleased with professionalism of the technician and I can highly recommend Fenwick company for your AC needs. Definitely going to work with them!
Response from owner
February 19, 2024
Other reviews
k w
My technician Ben far exceeded my expectations. Courteous, took time to educate me and answer all my questions. I didn't even have to ask to add the coupon savings. I am now part of the Fenwick family leaving R##R## behind. Thank you for helping during my emergency pipe bust after removing my washing machine.
jason watkins
Gary is awesome. Personable, professional and he wipes his feet on the door mat even though I said it doesn't matter. No complaints about the rain, he brought an umbrella. Service calls should end with a happy client and I am that. Thanks Gary👍
robert kita
Dylan was great ,pleasant explained the results of the tune up and inspection. He is a real asset to your company!
Jessica Santana
We hired Fenwick Services / Waychoff’s AC to address an issue with our Daikin system. Over the course of a month, we paid $1,636.78 for two new dampers after their technician insisted that was the definitive fix. Not only did the repair fail to solve the problem, but our home actually got hotter — rising from 74–76° before service to 82–85° afterward. Multiple visits followed, but their own manager later admitted the damper replacement was ineffective and that a Daikin representative was required. Despite promising to schedule that visit, I discovered days later they hadn’t even contacted Daikin. Meanwhile, my family has been left in an unsafe situation with a 7-month-old baby in 85° heat. I am now forced to hire another HVAC company to properly diagnose and repair the system. I have requested a full refund of $1,636.78 and am preparing a formal complaint to file with state regulators. I cannot recommend this company due to misdiagnosis, ineffective repairs, and failure to follow through on their commitments.