J S

My gas water heater stopped working. Frank was my technician. He was very prompt, very professional and very nice. He had to replace some electrical parts inside the water heater. The job was completed within an hour and we have hot water again. Thank you so much, Frank. 2nd review for Fenwick Plumbing. Google doesn’t allow two reviews for the same company so I’m adding a second review. My gas water heater broke again a few months after Frank fixed it. It wasn’t Franks fault it was the water heater itself. It broke on a Saturday night and Justin from Fenwick was at my house first thing Sunday morning. He got it running again and I wasn’t charged anything, but the next day it went out again. I called Fenwick back. The next morning Cody and his partner (Kody with a K) came out. Cody told me what could possibly be causing the pilot to keep going out and I decided I was done with the gas heater and wanted a new electric one. Cody explained everything to me and spent time giving me different options. I decided to get the new water heater that day. Cody did a phenomenal job. He disconnected the gas water heater, capped the gas line and drained and removed the water heater. A brand new electric water heater was at my house an hour later. Cody made sure my electrical was correct for the new water heater and then installed it. When he was finished he double checked everything and cleaned the area so that it was spotless. When he gave me the bill he had taken off what I was charged when Fenwick initially came out a few months prior for the original repair of the gas heater. I plan to change out my gas range next and I am going to ask for Cody. He’s a specialist when it comes to gas, he’s very knowledgeable and he’s very nice. I’m very comfortable with him working on my house.

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