John Follmer
We had a plumbing issue and from my initial phone call for service to the repairman (Jesse) I was amazed by the professionalism and courtesy. The office coordinator took all pertinent information and said a service technician would be at our property within a four hour window. Numerous text updates kept us informed of Jesse’s arrival to include a picture of him. “Nice touch”. Upon his arrival, he was very respectful, courteous and detailed. He provided reasonable quote and we had the work done. He walked us through the warranty paperwork, detailed invoice. Thank you Fenwick Group. You have a great staff.
Response from owner
January 29, 2024
Other reviews
lanna robnes
Antonio was amazing, kind and thoughtful. He allowed me to see all what needed to be done and he put on shoe covers. He discussed the price options and he was a delight. I pray all of your employees are like him. I also want to say the customer service was amazing. I spoke with Tina and another young lady and both were thoughtful and kind. Thank you for having amazing staff. I have already referred two people.
Colleen Stevens
Nathan with Fenwick was excellent! Courteous & professional & knowledgeable! Extremely pleased! Fixed commode in record time! Fenwick has great customer service and responded promptly to my need- within 4 hours of my call Nathan was here!
Jessica Hazelwood
Always amazing service and so friendly. They do an amazing job with good prices!!
Kevin K. Francis
Jerald was the technician that showed up to assess our A/C and the one thing above all else is that he didn't sugar coat anything. He got straight to the point and gave me 2 options. Replace the coil or replace the unit. Given the age of the unit, the easy choice was to replace the unit. Jerald went the extra mile and set up an appointment with a salesman that we already had a relationship with 3 years prior. What could have been a hand ringing, stressful situation was actually pleasant even though it was expensive. It's all about customer service and pending the installation, so far so good!