Joshua Brady
Appointment was for between the hours of 12-3. I also asked if that meant it would be COMPLETED DURING THAT TIME. The person on the phone said the service should not take more than 30 minutes outside that window. Tech showed up at 2:45. Tech sat in his vehicle for 10 minutes. Tech finally does his job and rings the doorbell at 2:55. The service takes until 3:58 Tech goes to his van and sits on his phone for 24 minutes before finally coming back with paperwork. I will specifically request this tech never steps ony property again.
Response from owner
August 8, 2025
Other reviews
S S
Allen was my technician today and did a great job. He was thorough and explained the process. He was very pleasant, professional and knowledgeable. I’d highly recommend.
John Burke
I called this morning, and Ron was here by noon! He was prepared, professional, friendly and did a great job! Have used Fenwick in the past but this was the best experience! Thanks Ron and Thanks Fenwick Services!
Zenobia Thomas
The service technician was outstanding. He educated us as proceeded to analyze and resolve our issue. He was extremely personable, friendly and down to earth. We definitely will request Tim by name for future issues should they arise. He gets a 10 rating from this household.
Abigail Medford
I called today because I had a dishwasher draining issue. Since we were asking a plumber out, we decided to go ahead and ask about a few other issues too. Fenwick booked the appointment and sent a technician, who told me immediately that Fenwick doesn’t service dishwashers. The only thing they were able to fix was tighten one thing in our sink draining pipe. Then they proceeded to charge an $89 dispatch fee plus the base service fee! Needless to say, we are unhappy. I clearly told the person who booked the appointment that I needed someone ASAP to fix the dishwasher. Why would they book the appointment if they knew they don’t repair dishwashers? It felt very exploitative to me. For what it’s worth, the people who came out were nice, and the lady who booked the appointment was nice. I called back to request a refund and was told someone would call, but I could call next Friday to follow up if I hadn’t heard anything.