Joyce Orsi
We have tried to reach someone in the billing department to talk about whether or not to keep the automatic renewal of their Yearly Maintenance Service. We have not received a call after 2 days of submitting a task to their answering service. Very disappointing with respect to their communication with customers. However, the first preventative service was done by a technician that was very professional and informative of what services were needed.
Response from owner
February 2, 2026
Other reviews
Jan Peer
I contacted Fenwick to unclog my shower drain. Cody came but after many attempts was not able to clear. He requested his manager Craig R. to come and give his assessment. Craig R. sent a senior tech member to try to clear. Dale W. arrived on time and cleared drain in less than 30 minutes. He was professional, polite, respectful of property and informative. I would definitely recommend company to others.
Chuck Olessker
Our service tech, Patrick is the best!!! Courteous, prompt, knowledgeable, accommodating, professional, informative. What more can a customer ask for? The staff at Fenwick kept me updated with texts, emails and phone calls ... the contacts were not overbearing. It is quite apparent Fenwick is customer service focused. Fenwick is my only call for plumbing services. Thank you.
Dash 8 Photo
Technician arrived on time did a good job of communicating the steps he was going to take to troubleshoot my issue and explained his finds. Was clear about the needed repairs and provided a quote. ImI'very satisfied with the service I received
Heather O.
Jerald K in Jacksonville helped make our day much better when he came to our house on the weekend, replaced our thermostat and got our AC system running again. We appreciate his outstanding service and we appreciate Waychoff's/Fenwick.Thank you Jerald, we are grateful for your help!